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Troubleshooting SMS
problems
Error codes when sending
E0 Calling Line Identification permanently
restricted (CLIR) or Calling Line Identification
not activated.
FE Error occurred during SMS transfer.
FD Connection to SMS service centre failed; see
self-help.
Self-help with errors
The following table lists problem situations
and possible causes and provides advice on
troubleshooting.
You cannot send messages.
1. You have not requested/enabled the Calling
¥
Line Identification Presentation (CLIP) feature.
Ask your service provider to enable this
service.
2. SMS transmission has been interrupted (e.g.,
by a call).
¥
Re-send the SMS.
3. The provider does not support this feature.
4. No number or an invalid number is entered for
the SMS service centre set as the active send
¥
service centre.
Enter the number
You receive an incomplete SMS.
1. Your base's memory is full.
¥
Delete old SMS messages
2. The service provider has not yet sent the rest
of the SMS.
You have stopped receiving SMS messages.
Call divert is activated for All Calls or call divert
is activated for All Calls for the network mail-
¥
box.
¢
Change the call divert settings
(
page
60).
¢
(
page
89).
¢
(
page
85).
Sending SMS (text messages)
The SMS is played back.
1. The "display call number" feature is not acti-
¥
vated.
Ask your service provider to enable this
feature (there is a charge for this).
2. No agreement is in place between your
mobile operator and your fixed line SMS
¥
service provider.
Obtain information from your fixed line
SMS service provider.
3. Your terminal has been recorded by your SMS
provider as having no fixed line SMS function-
ality i.e., you are not registered with the pro-
vider.
¥
Send any SMS to automatically register
your base to receive SMS.
Messages are only received during the day.
The terminal is recorded in your SMS pro-
vider's database as having no fixed line SMS
functionality i.e., you are not registered with
¥
the provider.
Obtain information from your fixed line
¥
SMS service provider.
Send any SMS to automatically register
your base to receive SMS.
91
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