Appendix B.3.2. Using Fs-Gui - SMC Networks FieldServer FS-QS-2X10 Quickserver Start-Up Manual

Appendix B.3.2. Using FS-GUI

Diagnostic Capture with FS-GUI is only available on FieldServers with a bios updated/released on
November 2017 or later. Completing a Diagnostic Capture through the FieldServer allows network
connections (such as Ethernet and Wi-Fi) to be captured.
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture
will accelerate diagnosis of the problem.
•
Open the FieldServer FS-GUI page.
•
Click on Diagnostics in the Navigation panel.
•
Go to Full Diagnostic and select the capture period.
•
Click the Start button under the Full Diagnostic heading to start the capture.
o
When the capture period is finished, a Download button will appear next to the Start button
•
Click Download for the caputure to be downloaded to the local PC.
•
Send the diagnostic zip file to support@sierramonitor.com.
NOTE: Diagnostic captures of BACnet MS/TP communication are output in a ".PCAP" file
extension which is compatible with Wireshark.
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QuickServer Start-Up Guide