Troubleshooting - Rentokil Connect AutoGate Instruction Manual

Troubleshooting

Issue
Nothing on the display when the
button is pressed
External LED does not flash when
the gate is opened
Autogate displays E1 during
technician test
Autogate displays E2 during
technician test
Autogate displays E3 during
technician test
Autogate displays E4 during
technician test
r displayed prior to technician test
r- diplayed prior to technician test
Instruction Manual Connect AutoGate/ 2017 Version 0.4 (GSD-100548)
Possible Solution
Insufficient battery voltage - replace the
battery pack
The default is for the LED to not flash in the
case of opened gates. This can be
configured by "adjusting the parameters"
The iR sensors on the bait side have not
been activated. Ensure that these are
clean and not blocked and then re-check.
The iR sensors on the entry side have not
been activated. Ensure that these are
clean and not blocked and then re-check.
None of the iR sensors were activated
during techincan testing. Ensure that these
are clean and not blocked and then re-
check
The door did not activate the high and low
position sensors. Ensure that the gate is not
jammed.
No LongReach radio beacons were found.
Ensure that the Control Panel is running and
that the network symbol is displayed. The
Autogate could be out of range, move the
Autogate nearer to the Control Panel to
test that it can connect. An additional
Control Panel could be required.
Beacon detected but no join response has
been received from the Control Panel. If
this persists for a few minutes then unplug
the battery, push the button (to discharge
the capacitor) and replug the battery. If
this persists another cause could be that
there are more than 300 devices
connected to the control panel already.
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