IDTECH ViVOpay VP5300 User Manual
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IDTECH ViVOpay VP5300 User Manual

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ViVOpay
VP5300
™
User Manual
80152500-001 Rev. A

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Summary of Contents for IDTECH ViVOpay VP5300

  • Page 1 ViVOpay VP5300 ™ User Manual 80152500-001 Rev. A...
  • Page 2 ViVOpay VP5300 User Manual Copyright Copyright© © © © 2017, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license.
  • Page 3 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. • Changes or modifications to the ViVOpay VP5300 not expressly approved by ID TECH could void the user's authority to operate the ViVOpay VP5300. IC Compliance Warning...

  • Page 4: Table Of Contents

    Engaging the Removal Detection Switch for Testing ........21 LED Management ..................22 Front LED Status ....................22 Diagnostic LED Status ..................22 Using the ViVOpay VP5300 to Make a Purchase .......... 24 Presenting Cards or NFC Phones ................. 24 Installation Points ....................25 RF Interference ....................... 25 Firmware Upgrade ....................

  • Page 5: Overview

    ViVOpay VP5300 User Manual 1. Overview ID TECH's ViVOpay VP5300 is a compact, ruggedized credit card reader designed to support MSR (magstripe) and contact EMV, plus contactless EMV (when the device is mated with the VP5300’s NFC antenna). The ViVOpay VP5300 is designed to deliver MSR, EMV, and NFC (contactless) payment acceptance with SRED security and reliability, in unattended payment scenarios, such as Parking, Fueling, ATM, Ticketing, and Payment Kiosks.
  • Page 6 NFC Antenna, black overlay, with RJ-45 (male) coupling. The ViVOpay VP5300 supports USB and serial (RS-232) host communication using the command protocol defined in the NEO Interface Developers Guide. This comprehensive guide describes all of the firmware commands and other features available in ID TECH's NEO-series devices; it is the authoritative source for technical information of interest to systems integrators.

  • Page 7: Features

    ViVOpay VP5300 User Manual Features The ViVOpay VP5300 supports the following: Contactless: ISO/IEC 14443 Type A and B. • ISO 18092. • Hybrid (ICC + MagStripe) insert reader paired with an external PIN pad (SmartPin L100), • an application controller and optional contactless solution.
  • Page 8 ViVOpay VP5300 User Manual...

  • Page 9: Vivopay Vp5300: Approvals

    ViVOpay VP5300 User Manual ViVOpay VP5300: Approvals Item Regulation & Class EN55032/EN55035, Class- B Part 15, Class-B RoHS Compliant Compliance with UL regulation REACH Compliance with REACH regulation USB IF Compliance with USB IF regulation Contact L1 & L2 / Contactless L1 & L2 American Express American Express®...
  • Page 10 ViVOpay VP5300 User Manual IRWIN listed Visa Transit extensions MasterCard: M/Chip 3.1 or later American Express: ExpressPay 3.1 Discover: DPAS latest version Interac: Flash version 1.5d PBOC: level 1 and 2 MiFare: Classic, Ultralight C, DESFire, DESFire EV1 JCB Level 2...

  • Page 11: Vivopay Vp5300: Physical/Mechanical Characteristics

    ViVOpay VP5300 User Manual Secure commands (MAC or PKI) for configuring device (RTC, whitelist, reset device, etc.) Reference the NEO Interface Developers Guide - 800139403-001 Command Set RS232, USB-HID Host Interfaces Use host interfaces to download firmware/application Firmware/Application Download Application...

  • Page 12: Vivopay Vp5300: Environmental Characteristics

    ViVOpay VP5300 User Manual ViVOpay VP5300: Environmental Characteristics Category Support Operating Temperature -25° C to 65° C (-13° F to 158° F), max change of 10° C per hour Storage Temperature -40° C to 80° C (-40° F to 185° F)

  • Page 13: Vp5300 3-View Drawing

    ViVOpay VP5300 User Manual Reader Input Voltage supplied by the VP5300 Working Current <500mA(@7.5VDCIN) Rated power <3.8W Maximum field strength 2.6 dBuA/m at 3 m 2. VP5300 3-View Drawing...

  • Page 14: Vp5300 Nfc Antenna 3-View

    ViVOpay VP5300 User Manual 3. VP5300 NFC Antenna 3-View Antenna mounting details:...

  • Page 15: Vp5300 Installation

    ViVOpay VP5300 User Manual 4. VP5300 Installation This section provides information on how to install the ViVOpay VP5300 in an enclosure. Note that the unit may be installed edgewise (vertically), or in a horizontal manner. Parts List Verify that you have the following hardware for the installation of the ViVOpay VP5300: •...

  • Page 16: Mounting The Vivopay Vp5300 External Nfc Antenna

    VP5300 so that insertion of a "tap card" in the unit's contact-EMV slot doesn't trigger an unwanted NFC interaction. Important: Mark holes in such a way as to ensure that the ViVOpay VP5300 NFC Antenna is oriented with the LEDs at the top.
  • Page 17 VP5300 NFC Antenna 8. Use the four nuts to secure the ViVOpay VP5300 NFC Antenna to the surface of the kiosk. Make sure to tighten the nuts securely so that the antenna does not move freely on the outside surface of the kiosk.

  • Page 18: Flush-Mounting The Antenna

    ViVOpay VP5300 User Manual 10. Attach the RJ-45 connector (male) coming from the ViVOpay VP5300 NFC Antenna to the RJ-45 receptacle (female) on the 80136204-001 cable. Flush-Mounting the Antenna The RF field of the antenna is sensitive to the proximity of metal. If you are flush-mounting the antenna in a metal surface or bezel, you have three options: •...

  • Page 19: Connecting To Power

    ViVOpay VP5300 User Manual Note: Verify that the polarizing lug on the end of the data cable is facing towards the correct side of the ViVOpay VP5300 (away from the mounting plate) before inserting the connector. If the Molex is installed incorrectly (upside-down), it will apply the wrong polarity to the LEDs and quite likely damage them.
  • Page 20 ViVOpay VP5300 User Manual...

  • Page 21: Engaging The Removal Detection Switch For Testing

    ViVOpay VP5300 User Manual Engaging the Removal Detection Switch for Testing The front panel of the ViVOpay VP5300 incorporates a removal-detection switch behind the bezel's rubber gasket, on the unit's right-edge flange (when viewed head-on, as in the illustration below). For bench testing, you may find it desirable to clamp the detection-removal nubs closed using a metal strip held on with two screws (see illustration below).

  • Page 22: Led Management

    ViVOpay VP5300 User Manual LED Management There are two LEDs. One is the user-interface LED on the front bezel of the reader; the other (diagnostic) LED is on the back. Front LED Status • The LED turns green in idle waiting.
  • Page 23 ViVOpay VP5300 User Manual Power is on, but Dismount the device Solid firmware(either K21 or MaxQ) and send it back to doesn't run the manufacture. Check that the Solid amber normally means removal detection the front removal-detection button is fully...

  • Page 24: Using The Vivopay Vp5300 To Make A Purchase

    Using the ViVOpay VP5300 to Make a Purchase Presenting Cards or NFC Phones The ViVOpay VP5300 allows for credit/debit card purchases using Contactless technology. Present the card/phone in close proximity to the front portion of the antenna module. Present the card/phone so that maximum surface area is parallel to the antenna module as shown below.

  • Page 25: Installation Points

    ViVOpay VP5300 User Manual This tests the antenna's ability to read the Contactless test card. If unsuccessful, there will be no reaction from the reader. If you use a test card and the antenna is attached to the VP5300, a dummy transaction can be tested.

  • Page 26: Firmware Upgrade

    ViVOpay VP5300 User Manual Large electric motors Medical equipment Microwaves Electromechanical switches Wireless Routers Q. What should I do if I suspect RF interference exists in my environment? A. Begin by inspecting your environment for possible sources of RF interference.
  • Page 27 ViVOpay VP5300 User Manual 5. Click the “Load” button - the firmware will be loaded into the device. When “Firmware successfully downloaded” appears on the utility, then the firmware has been successfully installed. The Utility may be closed at that time.
  • Page 28 ViVOpay VP5300 User Manual USB interface:...

  • Page 29: Troubleshooting

    ViVOpay VP5300 User Manual 8. Troubleshooting The ViVOpay VP5300 reader is designed to be reliable and easy to troubleshoot. The components that may require troubleshooting include the power module (if applicable), the reader, and the serial cable. Symptom Possible Cause...
  • Page 30 ViVOpay VP5300 User Manual Symptom Possible Cause Remedy • Replace the device with a known-good device to verify that the power supply and wiring in the installation are sound. Reading Cards/Phones LEDs do not light and • Card/fob/phone not • Present card/fob/phone closer to the antenna, beeper is not audible properly presented.
  • Page 31 ViVOpay VP5300 User Manual Some cards/fobs read, • Possible bad • Check to see if card/fob is damaged. but not all. card/fob. • Verify that correct firmware is loaded on reader • Unsupported card (local support representative only). used. • Card readers must contain the latest versions •...

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