IBM System x3500 Service Manual page 114

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3500 Type 7977," on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
163 Real-time clock error.
175 Service processor flash code damaged or
not installed.
Note: In this case, the service processor is
the optional Remote Supervisor Adapter II
SlimLine.
184 Power-on password damaged.
187 VPD serial number not set.
188 Remote Supervisor Adapter II SlimLine
EEPROM error
104
IBM System x3500 Type 7977: Problem Determination and Service Guide
Action
1. Run the Configuration/Setup Utility program,
select Load Default Settings, make sure that the
date and time are correct, and save the settings.
2. Clear CMOS memory. See "System-board internal
connectors and switches" on page 8 for
information about how to clear CMOS memory.
3. Reseat the battery.
4. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
1. Update the Remote Supervisor Adapter II
firmware (see "Installing the Remote Supervisor
Adapter II SlimLine firmware" on page 36 for
information on updating the firmware).
2. Replace the Remote Supervisor Adapter II
SlimLine.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Clear CMOS memory. See "System-board internal
connectors and switches" on page 8 for
information about how to clear CMOS memory.
3. Reseat the battery.
4. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
1. Set the serial number by updating the BIOS code
level (see "Updating the firmware" on page 13).
2. Reseat the Remote Supervisor Adapter II
SlimLine
3. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Remote Supervisor Adapter II SlimLine
b. (Trained service technician only) System
board
Replace the Remote Supervisor Adapter II SlimLine.