Trouble Shooting - DAMSON S-Series User Manual

S-Series Troubleshooting
PROBLEM
Picture is displayed but no audio is
playing.
Dolby Atmos not playing through ARC
from the TV.
S-Cubes drop out after 60 seconds.
Xbox One S and Xbox One X is not
playing any Dolby Atmos sound.
S-Bar makes a loud pitch when
watching Sky Q.
My S-Cubes are not playing in
multi speaker mode.
BluRay player is not playing Dolby
Atmos.
My remote control seems
unresponsive.
24
PROBABLE CAUSE
If you're using ARC: the TV's audio
settings may not be configured for
external speakers.
Your TV may not be compatible
with Dolby Atmos via ARC.
S-Cubes have been disconnected
from surround sound system and
not reconnected fully.
Xbox One S and Xbox One X audio
settings have not been changed for
Atmos output.
Sky Q has HMDI Control Active.
S-Cubes have not been connected
to each other.
Audio settings not configured
properly.
Lost connection to the home
cinema system and/or batteries
need replacing.
SOLUTION
Navigate to the audio settings on your TV and select external speakers.
Check your TV settings for compatibility over ARC. Refer to your TV manufacturers
manual. Not all TVs support this feature. Alternatively Input your source device (Blu-
ray player / Xbox) directly into the S-Woofer HDMI ports.
Reconnect the S-Cubes to the home cinema. Hold down the pair button on the back
of the S-Cube and press the JetStreamNet/Pair button on the remote control with a
short press at the same time.
Go to "Display & Sounds" on the X-Box menu.
• In Audio Output, choose Bit stream Out for HDMI Audio, & Atmos Home Theatre for
Bit stream format.
• Enter Netflix and play content. If the content is Atmos enables the LED on the
S-Woofer will flash red while in use.
• Once you have changed these settings once, you should have no need to do it again.
In the Sky Q menu navigate to HDMI control and disable this.
Follow the setup procedure as detailed on page 23, "Multi Room audio setup".
Go to the audio settings in your BluRay player and change to TrueHD output. The LED
on the S-Woofer will flash when receiving Dolby Atmos content.
Replace batteries initially. If this does not solve the issue, try reconnecting the Remote
Control to the Home Cinema system. Take the power cable out of the S-Woofer and
leave it off for approx 20 seconds. Reinsert the cable. Press and hold the volume minus
and mute button at the same time for approx 5 seconds. The remote should now be
repaired. It may take a couple of attemtpts to get this right.