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Table of contents Before Using the Product Using MDC Remote Control (RS232C) Cable Connection Safety Precautions Connection MDC Programme Installation/Uninstallation 44 Safety symbols Control Codes Installation Electricity and Safety Uninstallation Installation Connecting to MDC Operation Using MDC via RS-232C (serial data Connecting and Using Precautions when handling the panel communications standards)
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Table of contents OnScreen Display More settings Auto Source Switching Auto Source Switching Display Orientation Primary Source Recovery Onscreen Menu Orientation Primary Source Screen Adjustment Source Content Orientation Secondary Source Aspect Ratio Power Control Picture Mode Screen Protection Auto Power On Backlight / Brightness / Contrast / Sharpness / Pixel Shift PC Module Power...
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Table of contents Sound Adjustment Troubleshooting Guide Appendix HDMI Sound Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to Customer Service Centre Customers) Sound on Video Call Testing the Product Not a product defect Checking the Resolution and Frequency...
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. ― The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.
An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as bookcase An electric shock or fire may result.
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If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,...
Then contact Samsung Customer If the product is dropped or its appearance is damaged, turn off the Service Centre. power switch and disconnect the power cord. Then contact Samsung • Product failure, an electric shock or fire may result.
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There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Centre for repairs. When you do not use the product for a long time due to vacation or other reason, •...
Precautions when handling the panel Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. When you do not use the product for a long time, activate power-saving mode or set Do not stand the product as shown in the image.
Storage and Maintenance Cleaning Warning Cleaning the exterior and display Do not spray water or cleaner directly on the product. Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. • The product’s surface may be damaged, or the markings may be erased.
Chapter 02 Preparations Checking the Components – Contact the vendor where you Components purchased the product if any components are missing. ― Components may differ in different locations. – The pictures may look different from the actual components. Warranty card Quick Setup Guide Regulatory guide Power cord...
― The External sensor KIT has a remote-control sensor, a brightness sensor and function keys. If mounting the Parts display onto a wall, you can move the External sensor KIT to the side of the display. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Reverse Side Port Description ― The colour and shape of parts may differ from what is shown. IR OUT Receives the remote control signal via the external sensor board and outputs the Specifications are subject to change without notice to improve quality. signal via LOOP OUT.
Remote Control ― Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. ― A button without a description in the image below is not supported on the product. POWER Power on the product.
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Display information about the current input TOOLS INFO Quickly select frequently used functions. source. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Exit the current menu. RETURN EXIT Return to the previous menu. HDMI Manually select a connected input source If multiple products are connected through the...
Connection Using an IR Stereo Cable (sold separately) Make sure to connect the External ambient sensor while the product is powered off. Then, power on the product. IR OUT Controlling more than one display product using CONTROL IN your remote control •...
35℃. • Make sure to install the specified wall mount. Switching between portrait and landscape ― Contact Samsung Customer Service Centre for further details. • To use the product in portrait orientation, rotate it clockwise. Installation on an Indented Wall ―...
We recommend you contact a technician for assistance when installing the wall mount bracket. Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.
Samsung is not liable for these kinds of accidents. • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
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LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- Male type ---------- STEREO ---------- PLUG Pin No Standard Colour Signal ---------- (3.5ø) White and orange Orange...
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• Connector : RJ45 Cross LAN cable (PC to PC) Direct LAN cable (PC to HUB) RJ45 RJ45 RJ45 Signal Signal <--------> <--------> Signal Signal <--------> <--------> <--------> <--------> <--------> <-------->...
Connection • Connection 2 ― Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. • Connection 1 RJ45 RJ45 RS232C RS232C RS232C RS232C • Connection 3 RJ45 RS232C RS232C RS232C RS232C...
Control Codes Command type Command Value range Video Wall On 0x84 Viewing control state (Get control command) Video Wall User Control 0x89 Header Command Data length Checksum • All communications take place in hexadecimals. The checksum is calculated by adding 0xAA Command up all values except the header.
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Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
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Input source control 0x24 HDMI2_PC • Function 0x25 DisplayPort The input source of a product can be changed using a PC. ― DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only • Viewing input source state (Get Input Source Status) respond to "Get"...
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Screen mode control • Header Command Data length Ack/Nak r-CMD Val1 Checksum • Function The screen mode of a product can be changed using a PC. 0xAA 0xFF 0x18 "ERR" Screen mode cannot be controlled when the Video Wall function is enabled. ―...
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Auto adjustment control (PC and BNC only) Video Wall Mode Control • Function • Function Automatically adjust the PC system screen using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
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Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. •...
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Video Wall User Control • Function Turn the Video Wall function on or off on the product from your computer. • Get Video Wall Status Header Command Data length Checksum 0xAA 0x89 • Set Video Wall Header Command Data length Val1 Val2 Checksum...
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Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) Set Number Data 0x01 0x02 0x63 0x64 • Header Command Data length Ack/Nak r-CMD Val1 Val2 Checksum 0xAA 0xFF 0x89 Wall_Div Wall_SNo • Header Command Data length...
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...
VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant.
Connecting to a Video Device • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. ―...
Connecting to an Audio System Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (up to 1080p) ― Connecting parts may differ in different products. ― Make sure to connect the same color connectors together. (white to white, red to red, etc.) •...
Connecting the LAN Cable ― Connecting parts may differ in different products. RJ45 • Use Cat7(*STP Type) cable for the connection. *Shielded Twist Pair...
Connecting the Network box (Sold separately) ― For details on how to connect to a network box, refer to the user's manual provided with the network box upon purchase. MagicInfo To use MagicInfo, a network box (sold separately) must be connected to the product. ―...
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Select a display mode. Enter the IP information. MagicInfo Setup Wizard - v.1.12 MagicInfo Setup Wizard - v.1.12 Select TCP/IP - step 2 Select Screen Type - step 4 Obtain an IP address automatically Use the following IP address: Landscape IP address: 192 .
Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. ―...
Chapter 04 Using MDC Multiple display control "MDC" is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. After you press the button following the button, the product checks its status for about...
Connecting to MDC Using MDC via RS-232C (serial data communications standards) An RS-232C serial cable must be connected to the serial ports on the PC and monitor. Monitor 1 Monitor 2 Computer...
Using MDC via Ethernet Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Connection using a direct LAN cable ― Multiple products can be connected using the RJ45 port on the product and the LAN ports on the HUB. Computer Monitor 1 Monitor 2...
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Connection using a cross LAN cable ― Multiple products can be connected using the RS232C IN / OUT port on the product. Monitor 1 Monitor 2 Computer...
Chapter 05 Home feature This feature is provided in Support → Go to Home. Accessible using the HOME button on the remote control. Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide.
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To change the order of a display device, change the device number and press the E button. ―...
– To use factory picture settings such as gamma, uniformity and white balance, set Picture Mode Calibration. – To additionally calibrate the picture, use Color Expert. You can adjust the picture quality settings (brightness, colour, gamma, uniformity) according to your preferences. – To download the Color Expert programme, visit www.samsung.com/displaysolutions.
― You must set the clock before you can use On/Off Timer Clock Set. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choosing. The power is turned on with the specified volume or input source.
Holiday Management Timer will be disabled during a period specified as a holiday. • Holiday: Specify the period you want to add as a holiday. Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Save button.
Network Settings View the network settings. Network Settings HOME → Network Settings→ ENTER E IP Setting Enter manually IP Address ***. ***. ***. Subnet Mask ***. Network Settings ***. ***. Gateway ***. ***. ***. Save Close – The displayed image may differ depending on the model. •...
MagicInfo Player I Change source to MagicInfo Player MagicInfo Player I publishes and plays a variety of content, including created content and multimedia content (images, videos and audio content), from the server or a connected device. HOME → MagicInfo Player I →...
ID Settings Assign an ID to a set. Press u/d to select a number, and press E. HOME → ID Settings → ENTER E ID Settings Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) ID Settings ―...
– To use factory picture settings such as gamma, uniformity and white balance, set Picture Mode Calibration. – To additionally calibrate the picture, use Color Expert. You can adjust the picture quality settings (brightness, colour, gamma, uniformity) according to your preferences. – To download the Color Expert programme, visit www.samsung.com/displaysolutions.
Color Expert to the Information and Advertisement Color Temperature modes. • Don't Apply Apply ― To download the Color Expert programme, visit www.samsung.com/displaysolutions. MENU m → Picture → Color Temperature → ENTER E ― If...
Picture Options Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. MENU m → Picture → Picture Options → ENTER E • Picture Mode Picture Mode Adjustable options ― The Dynamic Backlight is not available when the input source is set to while Video Wall...
Picture Size Zoom/Position Adjust the screen size and position. MENU m → Picture → Picture Size → ENTER E This option can be configured if the input source supports 1080i or 1080p and the Picture Size is Custom. choose size and aspect ratio picture displayed on screen. ―...
Auto Adjustment Picture Off MENU m → Picture → Auto Adjustment → ENTER E MENU m → Picture → Picture Off → ENTER E ― Available in mode only. Selecting Picture Off switches off the screen. The volume is not disabled. Adjust frequency values/positions and fine tune the settings automatically.
Chapter 07 OnScreen Display Display Orientation OnScreen Display Picture Display Orientation OnScreen Display Screen Protection MENU m → OnScreen Display → Display Orientation → ENTER E System Message Display Onscreen Menu Orientation Menu Language English Sound Reset OnScreen Display Set the menu screen orientation. Support •...
Screen Protection Timer You can set the timer for Screen Protection. MENU m → OnScreen Display → Screen Protection → ENTER E Screen Protection feature stops automatically after a specified period of time. To reduce the possibility of screen burn, this unit is equipped with Pixel Shift screen burn •...
Message Display Menu Language MENU m → OnScreen Display → Message Display → ENTERE MENU m → OnScreen Display → Menu Language → ENTER E Set the menu language. Source Info ― A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC.
Chapter 08 System Setup System Picture Setup OnScreen Display Time MENU m → System → Setup → ENTER E System MagicInfo I Source Change the initial settings that were configured when you first used the product. Press the button. Auto Source Switching Sound Power Control Language...
Time Sleep Timer Automatically shuts off the product after a preset period of time. MENU m → System → Time → ENTER E (Off 30 min. 60 min. 90 min. 120 min. 150 min. min.) ― Use the up and down arrows to select a period of time, and then press E. To cancel You can configure Clock Set Sleep...
Auto Source Switching Primary Source Specify Primary Source for the automatic input source. MENU m → System → Auto Source Switching → ENTER E Secondary Source Turning on the display with Auto Source Switching On, and the previous video source selection is not active, the display will automatically search the different video input sources for active video.
Eco Solution Standby Control You can set the screen standby mode to be applied when an input signal is received. MENU m → System → Eco Solution → ENTER E • Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to the display.
Temperature Control Screen Lamp Schedule The panel brightness is adjusted according to the Screen Lamp Schedule. A value closer to 100 makes the panel brighter. MENU m → System → Temperature Control → ENTER E ― This option is enabled when Clock Set is configured.
General Reset System MENU m → System → General → ENTER E MENU m → System → Reset System → ENTER E This option returns the current settings under system to the default factory settings. Security Enter your 4 digit PIN number. The default PIN number is “0-0-0-0". If you want to change the PIN number, use the Enter PIN function.
Chapter 09 Sound Adjustment Sound Configure the sound ( ) settings for the product. HDMI Sound Sound Picture HDMI Sound AV(HDMI) OnScreen Display Sound on Video Call Current Source MENU m → Sound → HDMI Sound → ENTER E System Reset Sound Select whether to hear from AV(HDMI)
Chapter 10 Support Software Update Support Picture Software Update OnScreen Display Contact Samsung MENU m → Support → Software Update → ENTER E System Go to Home Software Update menu lets you upgrade your product software to the latest version.
Go to Home Network Settings View the network settings. Accessible using the HOME button on the remote control. MagicInfo Player I MENU m → Support → Go to Home → ENTER E Refer to the "Home feature" chapter for details on sub-menu items. Change source to MagicInfo Player Go to Home...
Chapter 11 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Before calling Samsung Customer Testing the Product Service Centre, test your product as follows. If the problem persists, Check if your product is operating normally by using the product test function.
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when The blank spaces found on the screen have nothing to do with the product.
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Screen issue The screen is not clear. The screen is blurry. Adjust Coarse and Fine. Remove any accessories (video extension cable, etc) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
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Lines (red, green or blue) are displayed on the screen. These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a Samsung Service Centre to resolve the issue. The display looks unstable and then freezes.
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Screen issue The screen cannot be displayed in full screen. A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.
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Sound issue There is static coming from the speakers. Check the cable connection. Make sure a video cable is not connected to an audio input port. Check the signal strength after connecting a cable. Low signal level can cause corrupted sound. There is audible sound when the volume is muted.
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Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted. Remove and then attach the stand again to the product. Audio or video cuts out intermittently. Check the cable connection and connect it again if required. Using a very hard or thick cable may corrupt audio and video files.
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Other issue HDMI-CEC does not work. This product does not support the HDMI-CEC feature. To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI1 and HDMI2 ports on the product, turn off the HDMI-CEC features on all the external devices.
Q & A Question Answer How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings. •...
― This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. ― For detailed device specifications, visit the Samsung Electronics website.
Preset Timing Modes ― This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
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Resolution Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity (kHz) (Hz) (MHz) (H/V) IBM, 720 x 400 31.469 70.087 28.322 VESA/IBM, 640 x 480 31.469 59.940 25.175 MAC, 640 x 480 35.000 66.667 30.240 MAC, 832 x 624 49.726 74.551 57.284 MAC, 1152 x 870 68.681...
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Resolution Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity (kHz) (Hz) (MHz) (H/V) VESA, 1366 x 768 47.712 59.790 85.500 VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000 60.000 108.000 VESA, 1680 x 1050 65.290 59.954 146.250 VESA, 1920 x 1080 67.500...
External impact or drop. ― When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separatly sold product unspecified by Samsung. service technician in the following cases. •...
Such a voltage difference between electrodes increases with time and makes the liquid crystals 20:30 20:30 SAMSUNG SAMSUNG thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10...
Licence The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Terminology 480i / 480p / 720p / 1080i / Non-interlace Mode and Interlace Vertical Frequency____ The product Plug & Play____ Plug & Play is a DVD (Digital Versatile Disc)____ 1080p____ Each of the scanning Mode____ Non-interlace mode displays a single image many times function that allows the automatic DVD refers to a CD-sized mass exchange of information between...