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Vocera T1000 User Manual

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Vocera User Guide
Version 4.1

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Summary of Contents for Vocera T1000

  • Page 1 Vocera User Guide Version 4.1...
  • Page 2 The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.

  • Page 3: Table Of Contents

    Contents What's New ................13 Welcome to Vocera ..............15 Getting Started with a Badge ............. 16 Getting Started with a T1000 Phone ........... 18 Device Features ................ 21 Badge Features ................. 23 Call Button ................24 Hold/DND Button ..............24 Microphone and Speaker ............
  • Page 4 Sending and Receiving Messages ..........59 Sending a Voice Message ............. 60 Sending a Voice Email ............61 Listening to Messages ............62 Reading Messages ............... 65 Using Voice Commands to Set Device Properties ......68 iv ··· Vocera User Guide...
  • Page 5 Redialing Phone Numbers ............75 Using Instant Conferences ............76 Joining and Leaving a Conference ......... 76 Using the Vocera Badge or Phone in a Conference ....77 Summary of Conference Commands ........77 Broadcasting to a Group ............78 Summoning Help in an Emergency ........
  • Page 6 Sending Text Messages to Vocera Devices ......103 Sending a Text Message from a T1000 Phone ......103 Sending a Text Message from an Email Program ......103 Sending a Text Message from the User Console ......104 Using a Standard Phone to Access the Genie ...... 107 Types of Access to the Genie ............
  • Page 7 Why does my badge beep and then restart? ......134 What can I do if badge buttons are not working? ....134 T1000 Questions ..............135 Why does my T1000 display say "Searching for Gateway"? ..................135 Agreements, Specifications, and Notices ......137 Third-Party Software Agreements ..........
  • Page 8 Locate Users and Groups ............168 Work With Your Groups ............168 Manage Groups ..............169 Place a Three-Way Conference Call ........... 169 Work with Sites ..............171 Dictation ................. 171 Miscellaneous ................171 Index ..................173 viii ··· Vocera User Guide...
  • Page 9 2. Installing the battery on a badge ..........16 3. Proper ways to wear the badge ..........17 4. Installing the battery on a T1000 phone ........18 5. Badge features ................23 6. Badge display with typical nurse call message ....... 25 7.
  • Page 10 43. Charging the phone ..............127 44. Wiping the phone ..............127 45. Do not immerse the phone in water .......... 128 46. Signal strength indicator ............132 47. Battery-level indicator ............... 133 48. Message status icons ..............133 x ··· Vocera User Guide...
  • Page 11 List of Tables 1. Status messages ................ 27 2. Indicator lights ................32 3. Device alert tones ..............43 4. Device reminders ............... 44 5. Logging in and out ..............47 6. Recording names and greetings ........... 48 7. Playing the Welcome tutorial ............49 8.
  • Page 12 52. B2000 network specifications ............ 140 53. B2000 electrical specifications ........... 141 54. B2000 environmental specifications ........... 142 55. T1000 device specifications ............143 56. T1000 network specifications ............ 143 57. T1000 electrical specifications ........... 144 58. T1000 environmental specifications ..........145 59.

  • Page 13: What's New

    Advanced Commands on page 71. • Phone Access to the Genie – With the appropriate Vocera software and licenses, you can access the Genie from a phone and use many of the same voice commands available from a badge, a key feature for workers who work remotely or who commute long distances.
  • Page 14 Max. SAR Measurement (1g) 802.11b: 0.216w/kg 802.11g: 0.091w/kg 14 ··· Vocera User Guide...

  • Page 15: Welcome To Vocera

    The Vocera T1000 phone provides the one-touch, instant communication capability of the Vocera badge in a familiar phone form factor. With the T1000, users have the additional flexibility to use keypad dialing if necessary. Vocera devices communicate through your in-house wireless local area network (WLAN).

  • Page 16: Getting Started With A Badge

    Getting Started with a Badge If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary.
  • Page 17 • If the Genie asks for your name, say your first and last names. • If the Genie answers by saying "Vocera" or by playing a tone, say "Log me in as your first and last name" (for example, "Log me in as John Smith").

  • Page 18: Getting Started With A T1000 Phone

    Getting Started with a T1000 Phone Getting Started with a T1000 Phone If this is the first time you are using a Vocera T1000 phonebadge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary.
  • Page 19 Getting Started with a T1000 Phone Your phone is now ready to use. You can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such as: "Call Jim Olsen."...
  • Page 20 Getting Started with a T1000 Phone 20 ··· Vocera User Guide...

  • Page 21: Device Features

    Device Features The following topics explain the basic features of the Vocera badge and T1000 phone: • Badge Features on page 23 • T1000 Phone Features on page 35 • Common Features on page 43 Device Features ··· 21...
  • Page 22 22 ··· Vocera User Guide...

  • Page 23: Badge Features

    Badge Features The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the badge features.

  • Page 24: Call Button

    Hold/DND to cancel the action. • If the Genie asks you a question that requires a yes or no response, press the Hold/DND button to answer "no." (To answer "yes," use the Call button.) 24 ··· Vocera User Guide...

  • Page 25: Microphone And Speaker

    The display screen on the back of the badge provides status information and a menu allowing you to view badge information and customize settings. The display screen also allows you to view text messages sent by email, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system.

  • Page 26: The Badge Menus

    The main screen appears when you turn on the badge. This screen has a status message area with symbols that show you the wireless network signal strength and the battery charge level. Figure 8. Badge main screen 26 ··· Vocera User Guide...
  • Page 27 Table 1. Status messages Status Message Meaning Name—not blinking The name of the person who is logged in to the Vocera system using this badge. Name—blinking If someone is trying to call you, this shows you the name of the person who is calling. If you are already on a call, this shows the name of the person with whom you are currently speaking.

  • Page 28: Messages

    Messages Messages Your badge can display text messages that were sent from email accounts, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system. Figure 10. Messages icon When you select Messages, the display shows one subject line for each text message.

  • Page 29: Info

    • Version. The version of the Vocera Server you are connected to and the firmware that your badge is using. • Server IP. The IP network address of the Vocera Server or the active node of the Vocera Server cluster.

  • Page 30: Custom Settings

    3. Press the Select button to choose the Font feature. The display prompts you to select either all uppercase letters (UPPERCASE MSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF). Figure 16. Font menu 30 ··· Vocera User Guide...

  • Page 31: Adjusting The Volume

    Adjusting the Volume 4. If necessary, press the Up or Down buttons to move the highlight, then press the Select button to set the text message display and return to the main screen. Adjusting the Volume You can adjust the sound level for a headset or managed lanyard and the sound level for the badge speaker independently.

  • Page 32: Indicator Lights

    Slow Your badge is out of range or is not communicating with the Vocera server. If the badge is out of range, you will see the message "Searching for Access Points" on the badge display. If the badge is within range but is not connecting to the server, you will see the message "Searching for Server."...

  • Page 33: Anti-Microbial Protection

    Anti-Microbial Protection Note: The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or that you have put the badge in Do Not Disturb mode. Anti-Microbial Protection Most exterior surfaces of the B2000 badge incorporate an antimicrobial additive from BioCote®...
  • Page 34 The badge protective sleeve is available in a variety of colors. Contact your Vocera reseller for information. The antimicrobial BioCote additive is molded into the material for all colors of the protective sleeve except black. See Anti-Microbial Protection page 33. 34 ··· Vocera User Guide...

  • Page 35: T1000 Phone Features

    T1000 Phone Features The Vocera T1000 provides the one-touch, instant communication capability of a Vocera client in a familiar phone form factor. The information in this chapter will help you become familiar with the phone features. Figure 22. T1000 phone features (front)

  • Page 36: Keypad

    Figure 23. T1000 phone features (back) Keypad The T1000 keypad allows you to dial phone numbers, send text messages to other Vocera users, or navigate interactive voice response (IVR) trees. You can also use the softkeys or the Navigation key to choose menu commands.

  • Page 37: Navigation Key

    • If you are on a call and you hear a Call Waiting tone, press the Call button to put the current call on hold and connect to the new call. To disconnect from the second call and return to the call on hold, press the Call button again. T1000 Phone Features ··· 37...

  • Page 38: Dnd Button

    Power/End key for at least 5 seconds to turn the phone on or off. Volume Controls The controls on the left side of the phone control volume, or they can be used to place a call. 38 ··· Vocera User Guide...

  • Page 39: Display Screen

    Use the Messages menu to play back messages you received. Lookup Menu Use the Lookup menu to look up a person or location in the Vocera system. You can type the first three letters or more of the first name, last name, or place name.

  • Page 40: Sound Menu

    Use the Config menu to configure your phone. The Config menu has the following selections: • Basic – sets basic phone properties for connecting to the Vocera system. • Advanced – sets advanced phone properties. • Restart Radio – restarts the phone's 802.11 radio with the current settings.

  • Page 41: Anti-Microbial Protection

    A topical solution from BioCote® is applied to the buttons and the plastic display screen of the T1000 phone to inhibit the growth of bacteria, mold, and fungi. The battery compartment and the inner surface of the battery do not incorporate antimicrobial protection.
  • Page 42 Anti-Microbial Protection 42 ··· Vocera User Guide...

  • Page 43: Common Features

    Announce through Speaker property. See Using the Announce through Speaker Commands on page 68. On a Vocera badge, you can adjust the volume for a headset separately from the badge speaker volume. See Adjusting the Volume on page 31.
  • Page 44 In addition to the alert tones, the B2000 provides a spoken notification ("Searching for Server") if you press the call button when the badge is connected to the network, but not connected to the Vocera Server. 44 ··· Vocera User Guide...

  • Page 45: Commands

    Commands The following topics describe voice commands you can use on both the Vocera badge and the T1000 phone: • Basic Calling on page 47 • Advanced Commands on page 71 Commands ··· 45...
  • Page 46 46 ··· Vocera User Guide...

  • Page 47: Basic Calling

    Call button to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your device) and will then be ready to accept your voice commands.

  • Page 48: Recording Names And Greetings

    You can log into the system on only one Vocera device at a time. If you try to log in with a second badge or phone, the Genie reminds you and asks you to confirm if you still want to log in.

  • Page 49: Placing And Receiving Calls

    Play Welcome Tutorial. Play Welcome. tutorial Note: Although the T1000 phone allows you to play the badge tutorial, the information is specific to a badge and therefore may not help you learn how to use the phone. Placing and Receiving Calls Placing and receiving calls are the tasks you perform most frequently with a Vocera device.

  • Page 50: Using Speak Or Spell

    Note: Make sure you speak with an even pace and say each letter distinctly when you spell a name. The Genie hears a spelling as a very long word, and you don't want to trip it up! 50 ··· Vocera User Guide...

  • Page 51: Calling Inner Circle Members

    Calling Inner Circle Members Calling Inner Circle Members In Vocera, the inner circle refers to a small set of users, groups, and address book entries that you are most likely to contact in a voice command. The inner circle improves speech recognition because you are statistically more likely to contact that small set of names than you are to contact names outside that set.

  • Page 52: Calling With Department Names

    Calling with Department Names Note: You may hear confirmation prompts frequently when you first start using your Vocera device, as the people you call are added to your inner circle. As your inner circle becomes populated, you will hear these prompts less and less often.

  • Page 53: Training The Genie

    2. Wait for the Genie to answer. 3. Tell the Genie to "Call the Group's name." The Vocera server searches for an available member of the group. If no one in the group is available, you will either be prompted to leave a message...
  • Page 54 Genie didn't learn certain commands properly during a previous training session, you can rerecord just those specific commands. To train the Genie again: 1. Press the Call button, wait for the Genie to answer, and then say "Learn commands." 54 ··· Vocera User Guide...

  • Page 55: Training The Genie

    Training the Genie 2. When the Genie asks if you want to skip over the commands it has already learned, do either of the following: • Say "Yes" to have the Genie automatically skip commands you have recorded. The Genie prompts you to record only commands it has not already learned.

  • Page 56: Answering A Call

    Unlearn commands. commands Answering a Call When someone calls your Vocera device, you will hear a tone, and the Genie may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.

  • Page 57: Ending A Call

    See Forwarding Your Calls page 80. If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will be connected immediately, without any action on your part. See Using the Auto Answer Commands on page 68.

  • Page 58: Putting A Caller On Hold And Releasing The Hold

    If possible, use the DND button to refuse the call and cancel the call waiting tone immediately. Vocera treats the second call as an unanswered call. The caller is either prompted to leave a message or forwarded to a destination you have chosen.

  • Page 59: Sending And Receiving Messages

    The Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now, and asks them "Do you want me to break through?" If they confirm, the Genie calls your Vocera device. (VIP Status is a permission granted by the system administrator.) Urgent calls and urgent broadcasts always break into DND mode —...

  • Page 60: Sending A Voice Message

    Reading Messages on page 65 The Vocera server can store up to 20 text messages at a time, and you can save up to 10 of these messages. Messages that you do not specifically save are deleted as needed to make way for new messages, even if you did not read the older messages.

  • Page 61: Sending A Voice Email

    When you send a voice email message to a user, outside buddy, or address book entry, the message is sent to the address stored for that person on the Vocera server. If you send the email to a group, the message is sent to all members of the group.

  • Page 62: Listening To Messages

    You can use the badge or phone to listen to either voice or text messages. When you play a voice message, you hear the recorded voice of the person who sent it. When you play a text message, Vocera uses text-to-speech generation to speak the message for you.
  • Page 63 Listening to Messages Action Recommended Voice Alternative Forms Commands (examples in italics) Play messages from Marketing. Play voice messages from Marketing. Play my messages from Marketing. Play old (previously Play old messages. Play old voice messages. played) voice messages Play my old messages. Play old messages from John Play old voice messages Smith.
  • Page 64 In each case, you press the Call button while the message is being played and say the command. You can end message play altogether by pressing the Hold/DND button, or by pressing the Call button twice. 64 ··· Vocera User Guide...

  • Page 65: Reading Messages

    Goodbye. Reading Messages You can read two kinds of text messages on the display of your Vocera device: • Email messages. People inside and outside the Vocera system can send these text messages to your badge or phone from their email programs. See Sending Text Messages to Vocera Devices on page 103.
  • Page 66 5. Press the Select button to view the selected message. The badge displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server. Use the Up and Down buttons to scroll through the message, if necessary.
  • Page 67 The badge displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server. Note: There is a 115-character limit for all text messages. The Vocera User Console prevents a sender from creating messages longer than 115 characters, but there is no way to enforce this limit for email messages.

  • Page 68: Using Voice Commands To Set Device Properties

    Using Voice Commands to Set Device Properties A few voice commands let you set properties that control the behavior of your Vocera device. The system administrator sets default values for these properties. You can change them through the User Console or by using voice commands.

  • Page 69: Announce Through Speaker Commands

    Using the Announce through Speaker Commands • When the Announce Through Speaker property is enabled, the B2000 provides call or message announcements through both the badge speaker and the headset. These dual announcements ensure that you will always be notified of an incoming call, even if your headset is temporarily off. After accepting the call, the audio is through the headset only.
  • Page 70 Using the Announce through Speaker Commands 70 ··· Vocera User Guide...

  • Page 71: Advanced Commands

    Genie will tell you. Calling Telephone Numbers If the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to call telephone numbers. Separate permissions are required to make calls to in-house extensions, local numbers, and long-distance numbers.

  • Page 72: Calling An Address Book Entry Or Buddy

    "1–800–VOC–ERA1". Calling an Address Book Entry or Buddy The Vocera system provides an address book for the names and phone numbers of people who are not Vocera users. Your system administrator sets up and maintains this address book, but all users can access the names of people and places it contains from their Vocera devices.

  • Page 73: Sending And Receiving Numeric Pages

    Vocera device. . You can send a page to anyone in the Vocera system by using his or her name. For example, if Dr. Randolph is a Vocera user, buddy, or person in the address book, you can speak the command "Page Dr.

  • Page 74: Sending A Page

    Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You need one or both of these permissions to send a page to names in your buddy list. You do not need any special permissions to page a Vocera user or a person in the system address book.

  • Page 75: Redialing Phone Numbers

    Genie then asks if you want to leave a message. Redialing Phone Numbers Your Vocera device can redial the last phone number it called as a result of any of the following actions: • Calling an extension or outside phone number •...

  • Page 76: Using Instant Conferences

    In some situations, even the short amount of time required to place a call with a Vocera device is too long to wait. For example, employees in a retail store may have a goal of just a few seconds to respond to a customer's query. Similarly, some hospital employees may have an ongoing need for extremely urgent communication.

  • Page 77: Using The Vocera Badge Or Phone In A Conference

    Using the Vocera Badge or Phone in a Conference While you are in a conference with a Vocera badge or phone, you still have access to every other Vocera function. That is, you can place and receive calls, send and listen to messages, and perform every other task you are accustomed to using the badge or phone for.

  • Page 78: Broadcasting To A Group

    Recipients may also respond to everyone in the broadcast group by pressing and holding the Call button before the broadcast ends. The following table summarizes the commands you use to communicate in a broadcast: 78 ··· Vocera User Guide...

  • Page 79: Summoning Help In An Emergency

    Summoning Help in an Emergency Table 26. Broadcasting to a group Action Recommended Voice Commands (examples in italics) Initiate a broadcast to a Broadcast to Tech Support. group Cancel a broadcast Press the Hold/DND button while listening to the broadcast. Reply to everyone 1.

  • Page 80: Forwarding Your Calls

    • Offline — Calls are forwarded when you are logged out or when your badge or phone is out of range of the wireless network. The following table summarizes the commands for forwarding your calls: 80 ··· Vocera User Guide...

  • Page 81: Placing A Three-Way Conference Call

    Vocera users (three parties total, including yourself). To begin a three-way conference call, you use the Conference voice command, and then say the names of the other Vocera users whom you want to participate in the call. For example, "Conference James Madison and Mary Lamb."...

  • Page 82: Unsupervised Conferencing

    Each time, the Genie asks if you want that party to join your existing call. 7. To end a call, press the Call button. 82 ··· Vocera User Guide...

  • Page 83: Issuing Urgent Commands

    Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automatically breaks through to all recipients, regardless of what they are doing at the time. You can make any of the following commands urgent: •...
  • Page 84 * put your call on hold. Press the Hood. Call button to summon the Urgent call Robin Hood. Genie and say either of the following: • Urgently invite Robin Hood. • Urgently call Robin Hood. 84 ··· Vocera User Guide...

  • Page 85: Joining Or Leaving A Group

    When you are finished, press the Call button. You can also find out whether you or other Vocera users are members of groups by asking the Genie: Advanced Commands ··· 85...

  • Page 86: Locating A Badge User Or Group Member

    Where am I? location * Find out the current Where is John Smith? location of another user * Find a group member Locate a member of Tech near a certain Support near The Cafeteria. location * 86 ··· Vocera User Guide...

  • Page 87: Recording Your Voiceprint

    Recording Your Voiceprint Recording Your Voiceprint A voiceprint allows the system to authenticate you when you log in. A voiceprint is similar to a fingerprint—it distinguishes you from other people. If you have recorded your voiceprint, you will be challenged to repeat some digits when you log in.

  • Page 88: Recording A Dictation Session

    Recording a Dictation Session If your Vocera license includes dictation features and the Vocera administrator has enabled your user account to be dictation-enabled, you can use a Vocera badge or phone to capture and edit a dictation session. 88 ··· Vocera User Guide...

  • Page 89: Getting Other Information

    Getting Other Information For more information about using a Vocera badge or phone to record a dictation session, see the Vocera Dictation User Guide. Table 35. Recording a dictation session Action Recommended Voice Commands (examples in italics) Start dictation. *...

  • Page 90: Possible Touch-Tone Responses

    “touch-tone” mode, where you can speak the digits. Note: The T1000 phone has a keypad that you can use to enter IVR responses. To use a badge to interact with an IVR tree: 1. When the IVR system prompts you to enter a number, double-click the Hold/DND button.
  • Page 91 Possible Touch-Tone Responses Supported Characters How to Speak Them The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”. Do either of the following: • In the US or Canada, say “Pound” or “Sharp”. • In the UK, Australia, or New Zealand, say “Pound”, “Sharp”, or “Hash”.
  • Page 92 Possible Touch-Tone Responses 92 ··· Vocera User Guide...

  • Page 93: Special Features

    Special Features The following topics describe special features of the Vocera badge and the T1000 phone: • Communicating with Multiple Sites on page 95 • Commands for Group Managers on page 99 • Sending Text Messages to Vocera Devices on page 103 •...
  • Page 94 94 ··· Vocera User Guide...

  • Page 95: Communicating With Multiple Sites

    When you roam from site to site, the Vocera server knows which site you are visiting and can direct calls to your device there.

  • Page 96: Using Sites In Voice Commands

    Vocera automatically calls the local party. In this situation, you need to connect to the proper site before you issue the command.

  • Page 97: Logging In At A Site You Are Visiting

    Logging In at a Site you are Visiting If you don't log out when you leave a site, and you bring your logged-in device to a new site, you won't need to log in again. Vocera identifies you as soon as you connect to the local network.

  • Page 98: Placing A Three-Way Conference Call Between Different Sites

    You can use your device to set up a three-way conference call with two other Vocera users at different remote sites. The conference commands that you use are the same that you would use for a normal three-way conference call in which all three users are located at the same site.

  • Page 99: Commands For Group Managers

    Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role ("Call a sales person"), belongs to a certain department ("Call Accounts Receivable"), or has...

  • Page 100: Adding And Removing Group Members

    As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, Vocera users can also add themselves to a group. See Joining or Leaving a Group on page 85 .

  • Page 101: Recording Group Names And Greetings

    If a greeting is available, the Genie plays it before automatically asking callers if they want to leave a message. Vocera sends messages left for a group to every member in the group.
  • Page 102 Recording Names and Greetings for a Group 102 ··· Vocera User Guide...

  • Page 103: Sending Text Messages To Vocera Devices

    Sending Text Messages to Vocera Devices You can send text messages from a T1000 phone, your email account, or the User Console to a user or a group. When you send a message to a group, all members of the group receive the message. Recipients can read these short messages on their device displays.

  • Page 104: Sending A Text Message From The User Console

    Sending a Text Message from the User Console The User Console is a Vocera utility that runs in a web browser; it is available to all Vocera users. See The User Console...

  • Page 105: Send Text Page

    4. Choose the users and groups to whom you want to send the message, then click Finish. 5. Enter up to 11 characters of text in the Subject field. 6. Enter up to 115 characters of text in the Message field. 7. Click Send. Sending Text Messages to Vocera Devices ··· 105...
  • Page 106 Sending a Text Message from the User Console 106 ··· Vocera User Guide...

  • Page 107: Using A Standard Phone To Access The Genie

    Training the Genie from a Phone on page 114 Types of Access to the Genie When you use a phone to call the Vocera hunt number for a site, there are two types of access: Using a Standard Phone to Access the Genie ··· 107...

  • Page 108: Software And Configuration Requirements

    • The Vocera Telephony Solution Software must be installed on your system. • The Vocera system must have a license key that allows users to access the Genie from a phone. • To use Caller ID to authenticate users, users must be members of groups that have been granted the following permission: •...

  • Page 109: Starting A Genie Session From A Phone

    Genie from a phone and use many of the same voice commands that you use from a badge. When you access the Genie from a phone, you are not logged into the Vocera system. You are simply establishing an authenticated Genie session. You can access the Genie from a phone even when you are currently logged in from a badge.

  • Page 110: Starting A Genie Session At Another Site

    111. Starting a Genie Session at Another Site If your Vocera system is a multi-site deployment, you can access the Genie from a phone by calling the Guest Access number of any site. If you are prompted to say your first and last name, use the "Connect to" command to connect to your home site to authenticate yourself.

  • Page 111: Phone Access Special Keys

    When you access the Genie from a phone, two keys on the phone are used to interact with Vocera: • The 1 key is equal to the Call button on the Vocera badge. You can press 1 to answer "yes" to a question from the Genie that requires a yes or no response.

  • Page 112: Announcements For Calls From A Phone

    Announcements for Calls from a Phone Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully support calling Interactive Voice Response (IVR) phone numbers while you are accessing the Genie from a phone. Announcements for Calls from a Phone...

  • Page 113: Other Functionality Not Supported On A Phone

    Other Functionality Not Supported on a Phone In addition to voice commands that are not supported from a phone, there are other limitations to Vocera functionality when you access the Genie from a phone: • To receive a call on your phone that would normally be received on your badge, you must have forwarding enabled in your Vocera user profile.

  • Page 114: Training The Genie From A Phone

    Genie from a badge or a phone, see Training the Genie on page 53. Best Practice: If you use a badge more often than a phone to access the Genie, you should use only a badge to train the Genie. 114 ··· Vocera User Guide...

  • Page 115: The User Console

    The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
  • Page 116 Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge. • Send text messages to other badge users on your Vocera system. The text message screen looks like this: Figure 31. Send a Text Message page •...

  • Page 117: Maintenance

    Maintenance The following topics describe how to take care of your Vocera badges and T1000 phones: • Maintaining Your Badge on page 119 • Maintaining Your T1000 Phone on page 125 Maintenance ··· 117...
  • Page 118 118 ··· Vocera User Guide...

  • Page 119: Maintaining Your Badge

    Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge.

  • Page 120: Charging The Battery

    The battery can be charged with or without the badge. Charging the Battery Without the Badge 1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand. 120 ··· Vocera User Guide...
  • Page 121 Charging the Battery Without the Badge Figure 34. Removing the battery 2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot. Figure 35. Inserting the battery into the charger The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly, and it will continue to blink while the battery is charging.

  • Page 122: Charging The Battery With The Badge

    Cleaning the Badge To clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol. Strong detergents or abrasive cleaners can damage the badge's finish. 122 ··· Vocera User Guide...

  • Page 123: Do Not Immerse The Badge In Water

    Cleaning the Badge Figure 38. Wiping the badge Important: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight. Figure 39. Do not immerse the badge in water Maintaining Your Badge ··· 123...
  • Page 124 Cleaning the Badge 124 ··· Vocera User Guide...

  • Page 125: Maintaining Your T1000 Phone

    Important: Before you use a charger, read Important Safety Instructions page 153. Vocera offers two types of phone chargers, a single-bay charger and a 6-bay charger. When you charge a phone, you do not need to remove the protective sleeve or polycarbonate shell.
  • Page 126 Table 46. Charger indicator lights Indicator Meaning Light off There is no phone in the charger, or the phone is not seated properly. Blinking green The battery is charging. Steady green The battery is fully charged. 126 ··· Vocera User Guide...

  • Page 127: Charging The Battery

    Figure 43. Charging the phone Cleaning the T1000 Phone To clean a Vocera T1000 phone, use a soft cloth dampened with isopropyl alcohol. Strong detergents or abrasive cleaners can damage the phone's finish. Figure 44. Wiping the phone...

  • Page 128: Do Not Immerse The Phone In Water

    Cleaning the T1000 Phone Important: Never immerse the phone in water, because the phone speaker, microphone, and battery pack are not watertight. Figure 45. Do not immerse the phone in water 128 ··· Vocera User Guide...

  • Page 129: Reference

    Reference The following topics provide reference information for Vocera badges and T1000 phones: • Frquently Asked Questions on page 131 • Agreements, Specifications, and Notices on page 137 • Important Safety Instructions on page 153 • Command Reference on page 161...
  • Page 130 130 ··· Vocera User Guide...

  • Page 131: Frquently Asked Questions

    If you press the Call button and begin speaking immediately, your command may not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie will say "Vocera" or will play a tone, or both, depending on your badge settings.) •...

  • Page 132: Why Is My Device Chirping Or Beeping

    When you train the Genie, you are prompted to spell the person's name. If the Genie does not recognize the name after you spell it, it may mean that the individual has not been added to the Vocera system. Contact the system administrator for help.

  • Page 133: Why Does My Device Beep When I'm Talking To Someone

    Why does my device beep when I'm talking to someone? If the alert tone starts and stops as you move slightly, it means that you are at a location where the wireless network coverage begins. • If the indicator light is flashing red rapidly, and the badge display shows a low battery level, it is time to recharge the battery.

  • Page 134: Why Does My Device Display Say "Searching For Server

    Why does my device display say "Searching for Server"? Why does my device display say "Searching for Server"? First, ask other Vocera users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator.

  • Page 135: T1000 Questions

    T1000 Questions Why does my T1000 display say "Searching for Gateway"? First, ask other T1000 users if they are having the same problem. If they are, it means the Vocera Client Gateway needs to be reset. Contact the system administrator.
  • Page 136 Why does my T1000 display say "Searching for Gateway"? 136 ··· Vocera User Guide...

  • Page 137: Agreements, Specifications, And Notices

    Certain portions of Vocera's product are derived from software licensed by the third parties listed below. All such portions of Vocera's product are subject to the notices and restrictions below. In any case where a product or portion of a product is subject to differing provisions, the most restrictive shall be deemed to govern.
  • Page 138 Carrier sense multiple access with collision avoidance (CSMA/CA) Modulation DBPSK at 1 Mbps DQPSK at 2 Mbps CCK at 5.5 and 11 Mbps Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant Authentication WPA-PSK WPA-PEAP 138 ··· Vocera User Guide...
  • Page 139 Table 49. B1000A electrical specifications RF Output Power * +17 dBm typical * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –75 dBm at 11 Mbps * Results based on a controlled test environment.

  • Page 140: System Specifications For B2000

    IEEE 802.11b IEEE 802.11g Frequency Band 2400–2484 MHz Data Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps Wireless Medium Direct Sequence Spread Spectrum (DSSS) Orthogonal Frequency Division Multiplexing (OFDM) 140 ··· Vocera User Guide...
  • Page 141 Table 53. B2000 electrical specifications RF Output Power * +16 dBm maximum * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * Agreements, Specifications, and Notices ··· 141...

  • Page 142: System Specifications For T1000

    5% to 95% relative humidity Storage Specifications Temperature Range –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity System Specifications for T1000 The following table summarizes the T1000 device specifications: 142 ··· Vocera User Guide...
  • Page 143 2.5 mm gold-plated jack (xxx need confirmation) * See the www.vocera.com web site or your reseller for specific models supported The following table summarizes the T1000 network specifications: (xxx need confirmation) Table 56. T1000 network specifications Network Standard IEEE 802.11b IEEE 802.11g Frequency Band 2400–2484 MHz...
  • Page 144 LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA AES-CCMP The following table summarizes the T1000 electrical specifications: (xxx need confirmation) Table 57. T1000 electrical specifications RF Output Power * +16 dBm maximum * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines.

  • Page 145: Regulatory Notices

    Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion The following table summarizes the T1000 environmental specifications: (xxx need confirmation) Table 58. T1000 environmental specifications Operating Specifications Temperature Range 32° to 104° F (0° to 40° C)
  • Page 146 Before a badge is available for sale to the public, sample units must be tested by a certified regulatory lab to verify that they do not exceed the limit established by the government-adopted requirement for safe exposure. USE ONLY APPROVED ACCESSORIES 146 ··· Vocera User Guide...

  • Page 147: Eu Declaration Of Conformity (Doc)

    FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
  • Page 148 • France: French regulations require that you do not use this device outdoors. Notice to Australian and New Zealand Users The Vocera communications badge meets the requirements for human exposure to electromagnetic radiation outlined in the standard Radiocommunications (Electromagnetic Radiation—Human Exposure) Standard, made under section 162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.

  • Page 149: T1000 Regulatory Notices

    T1000 Regulatory Notices Customers that experience difficulty understanding, or being understood by, the person they are talking to via these Vocera B1000A or B2000 Communications Badges should report the problem to IBM New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to the Telecom Fault Service (120).
  • Page 150 FCC exposure requirements. When a properly-oriented phone is operated with the appropriate accessories, as directed in the Vocera User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.

  • Page 151: Eu Declaration Of Conformity (Doc)

    • France: French regulations require that you do not use this device outdoors. Notice to Australian and New Zealand Users The Vocera phone meets the requirements for human exposure to electromagnetic radiation outlined in the standard Radiocommunications (Electromagnetic Radiation—Human Exposure) Standard, made under section 162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.
  • Page 152 T1000 Regulatory Notices Customers that experience difficulty understanding, or being understood by, the person they are talking to via Vocera T1000 phones should report the problem to IBM New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to the Telecom Fault Service (120). Any work undertaken by Telecom as a result of such a complaint will be charged to the customer owning this Vocera T1000 phone.

  • Page 153: Important Safety Instructions

    Vocera badge can be safely operated in proximity to such device.
  • Page 154 3. Do not put anything other than a Vocera badge or Vocera battery into a Vocera charger slot, as other objects may touch dangerous voltage points or may short out parts, both of which conditions could result in fire or electric shock.

  • Page 155: Additional Instructions Related To Battery Safety

    1. Use only the batteries supplied with the product or Vocera-approved replacements. 2. Do not use the battery to power any device other than a Vocera badge. 3. Charge the battery only in a Vocera charger and according to the instructions in the Vocera User Guide.

  • Page 156: Important Information About Use In Certain Areas

    ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT, ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE. 156 ··· Vocera User Guide...

  • Page 157: Vocera T1000 Phone Safety Instructions

    3. Do not put anything other than a Vocera phone into a Vocera charger slot, as other objects may touch dangerous voltage points or may short out parts, both of which conditions could result in fire or electric shock.

  • Page 158: Additional Instructions Related To Battery Safety

    Vocera. Additional Instructions Related to Battery Safety 1. Use only the batteries supplied with the product or Vocera-approved replacements. 2. Do not use the battery to power any device other than a Vocera phone. 158 ··· Vocera User Guide...
  • Page 159 Additional Instructions Related to Battery Safety 3. Charge the phone only in a Vocera charger and according to the instructions in the Vocera User Guide. These instructions are also included with the charger. 4. Do not charge the phone in a place where static electricity is generated or let the phone touch any object that is statically charged.

  • Page 160: Important Information About Use In Certain Areas

    ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT, ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE. 160 ··· Vocera User Guide...

  • Page 161: Command Reference

    Command Reference In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. Summon and Dismiss the Genie Table 61. Summoning and dismissing the Genie...

  • Page 162: Record Your Name, Greeting, And Voiceprint

    Recommended Commands (examples in italics) Call another user Call John Smith. Call a group member Call Tech Support. Place an urgent call Urgently call John Smith. * Call a user with a Call John Smith in Hardware. department name 162 ··· Vocera User Guide...

  • Page 163: Dial A Telephone Number

    Dial a Telephone Number Action Recommended Commands (examples in italics) Call a user with a first Call Sue in Hardware. name and department Dial a Telephone Number Table 65. Dialing a telephone Action Recommended Commands (examples in italics) Dial an extension Dial extension 3145.

  • Page 164: Forward A Call

    Forward my calls to an outside number. * Forward my calls to another number. * Forward my calls to Tech Support. Forward my calls to John Smith. Stop forwarding. When asked which calls All. to forward, answer: Unanswered. Offline. 164 ··· Vocera User Guide...

  • Page 165: Transfer A Call

    Transfer a Call Transfer a Call Table 68. Transferring a call Action Recommended Commands (examples in italics) Transfer a call to a badge Transfer to Mary Smith. Transfer to Tech Support. Transfer a call to a desk Transfer to extension 2457. * extension Use Instant Conferences Table 69.

  • Page 166: Send And Receive Numeric Pages

    Accept all calls from John Smith. * Accept all calls except from John Smith. * Accept all calls except from Tech Support. * Find out who is currently Who is blocked? blocked from calling your badge 166 ··· Vocera User Guide...

  • Page 167: Send Messages

    Send Messages Send Messages Table 72. Sending messages Action Recommended Commands (examples in italics) Send a message Record a message for John Smith. Record an urgent message for Tech Support. Send an e-mail with a Record an email for John Smith. voice attachment Record an email for Tech Support.

  • Page 168: Locate Users And Groups

    Find out what groups you What groups am I in? belong to. Find out who belongs to Who is a member of Code Blue? a group. Add yourself to a group Add me to Code Blue. * 168 ··· Vocera User Guide...

  • Page 169: Manage Groups

    Manage Groups Action Recommended Commands (examples in italics) Add yourself to multiple Add me to multiple groups. groups * Each time you hear a tone, say the name of a group to which you want to be added. When you are finished, press the Call button.
  • Page 170 3. After April is connected, press the Hold/DND button to put the call on hold. 4. Connect to another remote site: Connect to Scotts Valley. 5. Invite another user to the conference call: Invite John Smith. 170 ··· Vocera User Guide...

  • Page 171: Work With Sites

    (examples in italics) Start recording a dictation session Start dictation. * For more information about using the badge to record a dictation session, see the Vocera Dictation User Guide. Miscellaneous Table 80. Miscellaneous commands Action Recommended Commands (examples in italics)
  • Page 172 Ask before connecting Turn Auto Answer off. incoming calls Play announcements Turn announce through speaker on. through badge speaker when headset plugged in Play announcements Turn announce through speaker off. through headset when headset plugged in 172 ··· Vocera User Guide...

  • Page 173: Index

    56 automatic answering, 68 battery disposal, 155 beginning a call, 47 call waiting, 57 calling groups, 52 calling other Vocera devices, 49, 52, 72 cleaning, 122 conference calls, 81 ending a call, 57 holding a call, 58 safety recommendations, 146...
  • Page 174 52 calling other users, 49, 52, 72 conference calls, 81 ending, 57 holding, 58 starting, 47 Cleaning the badge, 122 Cleaning the T1000 phone, 127 Compliance statements, 145 conference joining, 76 leaving, 76 Conference calls, 81, 82 Deleting...
  • Page 175 Genie summoning, 47 training, 53 Glossary buddy, 116 Genie, 15 outside buddy, 116 text message, 116 User Console, 115 Vocera server, 15 Greeting, personal, 48 greetings recording group greetings, 100 Groups adding, 99 Broadcast, 78 calling, 52 general information, 99...
  • Page 176 68 battery disposal, 158 beginning a call, 47 call waiting, 57 calling groups, 52 calling other Vocera devices, 49, 52, 72 conference calls, 81 ending a call, 57 holding a call, 58 safety recommendations, 149 Playing messages, 62...
  • Page 177 116 User Console, 115 Vocera Server, 15 Text message reading on a Vocera device, 65 Text messages sending from a T1000 phone, 103 Unlearning a name, 53 Urgent commands, 83 User Console, 115 Voice commands accepting calls, 87...
  • Page 178 31 178 ··· Vocera User Guide...

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B2000B1000a

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