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Vocera B2000 User Manual

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Vocera User Guide
Version 2.0

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  • Page 1 Vocera User Guide Version 2.0...
  • Page 2 Copyright © 2002-2003 Vocera Communications, Inc. All rights reserved. Vocera® is a registered trademark of Vocera Communications, Inc. This product includes software whose copyright is owned by MySQL AB. ™ MySQL is a trademark of MySQL AB in the USA.

  • Page 3: What's New

    What’s New Vocera 2.0 provides numerous improvements over the previous version of Vocera. This chapter summarizes the changes to the voice commands you can use with badges. Vocera 2.0 provides the following new features and enhancements for voice commands: • Urgent calls, broadcasts, and conferencing commands let you break through to all recipients, regardless of what they are doing at the time.
  • Page 4 ··· Vocera User Guide...

  • Page 5: Important Safety Instructions

    (such as from shock) and damage (such as from fire). In addition, the Vocera badge is a wireless communication device and works by generating radio frequency (RF) signals. These sig-...
  • Page 6 3. Do not put anything other than a Vocera badge or Vocera battery into a charger slot, as other objects may touch dangerous voltage points or short out parts, which could result in fire or electric shock. 4. Do not place the product on an unstable surface, as a fall may cause serious damage to the product.
  • Page 7 1. Use only the batteries supplied with the product or Vocera- approved replacements. 2. Do not use the battery to power any device other than a Vocera badge. 3. Charge the battery only in a Vocera charger and according to the instructions in Charging the Battery on page 59.

  • Page 8: Important Information About Use In Certain Areas

    ··· Vocera User Guide...

  • Page 9: Table Of Contents

    Important Information About Use in Certain Areas ..viii Welcome to Vocera ....... 13 Getting Started .
  • Page 10 End User License Agreement ..... . . 75 End User License Agreement (United States): Vocera Software and Documentation ....75 x ··· Vocera User Guide...
  • Page 11 Specifications and Regulatory Notices ....79 System Specifications ......79 Regulatory Notices .
  • Page 12 ··· Vocera User Guide...

  • Page 13: Welcome To Vocera

    Also, since badges transmit and receive calls in a different frequency range than cellular phones, you can use a Vocera badge in areas where cellular phones are prohibited because of concerns about interference with other equipment.
  • Page 14 Vocera server. • Maintaining Your Badge on page 57 describes how to charge the battery and clean the badge.

  • Page 15: Getting Started

    Getting Started If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary. New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power.
  • Page 16 5. Log in: Press the Call button and wait for the Genie to answer. If the Genie asks for your name, say your first and last names. If the Genie answers by saying “Vocera” or by playing a tone, say “Log me in as your first and last name” (for example, “Log me in as John Smith”).

  • Page 17: Features Of Your Badge

    Features of Your Badge The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The infor- mation in this chapter will help you become familiar with the features of your badge.

  • Page 18: Call Button

    A small yellow indicator light on the Hold/DND button blinks when the badge is in Hold or Do Not Disturb mode. 18 ··· Vocera User Guide...

  • Page 19: Microphone And Speaker

    The Hold/DND button also has these other uses: • Press the Hold/DND button to cancel a command. For example, if you are calling someone, leaving a message, or recording your name and you change your mind, press Hold/DND to cancel the action.
  • Page 20 Status Message Area In addition, when you have unread text messages, the envelope symbol appears, and when you have unplayed voice messages, the telephone symbol appears, as this illustration shows: Unplayed Text Message Unplayed Voice Message 20 ··· Vocera User Guide...
  • Page 21 71. Messages Your badge can display text messages that were sent from email accounts or from the Vocera User Console. When you select Messages, the display shows one subject line for each text message. A closed envelope symbol next to a subject means you have not yet read that message;...
  • Page 22 Badge IP The Internet Protocol (IP) network address of the badge. Server IP The IP network address of the Vocera server. Version The version of the firmware (internal control programs) that your badge is using.

  • Page 23: Volume Adjustment

    User The name of the person who is currently logged in to your network with this badge. Volume Adjustment To adjust the volume when you are on a call: Press the Up button as many times as necessary to increase the volume to the level you want.

  • Page 24: Indicator Lights

    Slow Your badge is out of range or is not communicating with the Vocera server. If the badge is out of range, you will see the message “Searching for Access Points” on the badge display...

  • Page 25: Alert Tones

    Alert Tones Alert tones are controlled by settings on the Vocera server. Your badge may play any or all of the following alert tones: Tone Meaning On/Off Network Alert You just moved out of the range of the wireless network, or you just moved into the range of your wireless network.
  • Page 26 26 ··· Vocera User Guide...

  • Page 27: Basic Calling

    Call button on the badge to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your badge) and will then be ready to accept your voice commands.

  • Page 28: Recording Names And Greetings

    Genie to “Call User’s Name.” If the person you are calling is already on a call, a tone will notify him or her that someone else is trying to call. (See Call Waiting on page 32.) 28 ··· Vocera User Guide...

  • Page 29: Calling A Member Of A Group

    2. Wait for the Genie to answer. 3. Tell the Genie to “Call the Group’s name.” The Vocera server searches for an available member of the group. If no one in the group is available, you will either be prompted to leave a...

  • Page 30: Broadcasting To A Group

    1. Press the Call button, wait for the Genie to answer, and then say “Learn a name.” 2. When prompted, spell the name of the individual or group. 3. When prompted, say the name (or nickname) of the individual or group. 30 ··· Vocera User Guide...

  • Page 31: Answering A Call

    If you change your mind, you can tell the Genie to “Unlearn a name.” The Genie will prompt you for the necessary information. Recommended Voice Action Alternative Forms Commands Train the Genie Learn name. Learn a name. to recognize Learn group name. Learn a group name.

  • Page 32: Using Buttons To Answer "Yes" Or "No

    Genie any other authorized command when the Genie answers. You can use this procedure to set up supervised conference calls, for example. (See Supervised Conferencing on page 45.) 32 ··· Vocera User Guide...

  • Page 33: Using Do Not Disturb

    Using Do Not Disturb There may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meet- ing, for example). The easiest way to block calls is to press the Hold/DND button.

  • Page 34: Playing, Saving, And Erasing Voice Messages

    Playing, Saving, and Erasing Voice Messages The voice messages that users leave for you are stored on the Vocera server. When you play your messages, you can issue voice commands to save or erase each message or to move to the next or previous message to be played.
  • Page 35 You can change these default settings in the Announcements tab of the User Console. If you do not have access to the User Console, your sys- tem administrator can change these settings for you. Use one of the following commands to begin playing messages: Recommended Voice Action Commands...

  • Page 36: Commands You Can Use During Message Play

    Replay the cur- Repeat message. rent message Give the time Time stamp. Time. and date the message was received Give the date Date stamp. Date. the message was received. Cancel mes- Cancel. Goodbye. sage play 36 ··· Vocera User Guide...

  • Page 37: Using The Auto Answer Commands

    Using the Auto Answer Commands The Auto Answer property lets you specify whether the badge automat- ically answers incoming calls or whether it asks if you can take a call before connecting it. • If Auto Answer is turned on, the badge automatically connects all incoming calls immediately, without asking if you want to take the call.
  • Page 38 38 ··· Vocera User Guide...

  • Page 39: Advanced Commands

    Genie will tell you. Calling Telephone Numbers If the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to call telephone numbers. Separate permissions are required to make calls to in-house extensions, local numbers, and long-distance numbers.

  • Page 40: Calling An Address Book Entry Or Buddy

    For example, if you set up My Mom as an outside buddy, you can say, “Call My Mom” to dial her phone number. See the Vocera User Console Guide for complete information about setting up buddies.

  • Page 41: Recording Your Voiceprint

    Recording Your Voiceprint A voiceprint allows the system to authenticate you when you log in. A voiceprint is similar to a fingerprint—it distinguishes you from other people. If you have recorded your voiceprint, you will be challenged to repeat some digits when you log in. The system compares your voice with your recorded voiceprint and denies the login if there is a mis- match.

  • Page 42: Blocking And Accepting Calls

    Urgent calls and broadcasts always break through—you do not get the opportunity to reject them. The system administrator must grant a user permission to make urgent calls and broadcasts. Note: You must have a special permission to issue block and accept call commands. 42 ··· Vocera User Guide...

  • Page 43: Forwarding Your Calls

    Forwarding Your Calls When you cannot answer a call for any reason, or when you block all calls or put your badge in Do Not Disturb mode, your caller is usually prompted to leave a message. As an alternative, you can instruct the Genie to forward your calls to another user, to a group, or if telephony integration is installed on your system, to a phone number.

  • Page 44: Placing A Conference Call

    Call button. 3. Say Invite New Person’s First and Last Names. (For example: “Invite George Washington.”) If the person you want to add answers, all parties are then connected in a conference call automatically. 44 ··· Vocera User Guide...
  • Page 45 Supervised Conferencing You can speak to a new person before adding him or her to a confer- ence call or, as an alternative, you can switch between the new person and a call in progress. To talk with a third person: 1.
  • Page 46 Press the Hold/DND button. between an active call and a call on hold End a conversa- Press the Call button while talking to the person you want tion and return to disconnect. to the other party 46 ··· Vocera User Guide...

  • Page 47: Issuing Urgent Commands

    Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automatically breaks through to all recipients, regardless of what they are doing at the time. You can make any of the following commands urgent: •...

  • Page 48: Joining Or Leaving A Group

    Joining or Leaving a Group If the system administrator has granted you the required permission on the Vocera server, you can use voice commands to add yourself to or remove yourself from a group. Note: Group managers also have the ability to add members to a group and remove them.
  • Page 49 Use the following voice commands to add yourself to or remove your- self from a group: Recommended Voice Description Commands Alternative Forms (examples in italics) Add yourself to Add me to Technical a group* Support. Remove Remove me from Technical yourself from a Support.

  • Page 50: Locating A Badge User Or Group Member

    Where is John Smith? another user* Find the nearest group Locate the nearest member of member* Tech Support. Find a group member near a Locate a member of Tech Support near certain location* The Cafeteria. 50 ··· Vocera User Guide...

  • Page 51: Getting Other Information

    Getting Other Information You can use any of the following commands to get various kinds of information: Recommended Voice Action Commands Alternative Forms (examples in italics) Find out who called while Who called? Who called me? you were logged out, were on another call, were blocking calls, or while your badge was out of...
  • Page 52 52 ··· Vocera User Guide...

  • Page 53: Commands For Group Managers

    You use the User Console to perform all other management tasks. See the Vocera User Console Guide for more information Members of a group with management capabilities do not have admin- istration permission. Only a system administrator can create a group, delete it, or assign permissions to it.

  • Page 54: Adding And Removing Group Members

    You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, badge users can also add them- selves to a group. See Joining or Leaving a Group on page 48.

  • Page 55: Recording Name Prompts For A Group

    Recording Name Prompts for a Group When prompting users who want to call or leave a message for a group, or when confirming these commands, the Genie will say either the group name, or a variation of the group member name, depending on the situation.
  • Page 56 56 ··· Vocera User Guide...

  • Page 57: Maintaining Your Badge

    Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the bat- tery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge.

  • Page 58: Preparing The Charger

    If the charger works when you try to charge a different battery, dispose of the original battery (see Additional Instructions Related to Battery Safety on page vii) and charge a new one. 58 ··· Vocera User Guide...

  • Page 59: Charging The Battery

    Charging the Battery The battery can be charged with or without the badge. Charging the Battery Without the Badge 1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand. 2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot.
  • Page 60 4. Slide the holes in the top of the battery over the small pegs in the badge’s battery compartment. Holes in top of battery Front of battery (shiny surface) 5. Press down gently to seat the battery in the badge. 60 ··· Vocera User Guide...
  • Page 61 Charging the Battery With the Badge You can also insert the entire badge into the charger, enabling you to charge the battery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging: Note: If you want to use the badge while it is charging, but you find that you are logged out when you put the badge in the charger, contact...

  • Page 62: Cleaning The Badge

    Cleaning the Badge To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe. Strong detergents or abrasive cleaners can damage the badge’s finish. IMPORTANT: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight.

  • Page 63: Voice And Text Email Messages

    When you send an email message to a user, the message is sent to the address stored for that user on the Vocera server. If you send the email to a group, the message is sent to all members of the group.

  • Page 64: Sending A Text Email To A Badge

    Before you can send email to badges, you need to get the following information from your system administrator: • The email address that is dedicated to the Vocera system. All email messages to Vocera badge users must be addressed to this email account.

  • Page 65: Reading Text Messages

    Up and Down buttons to scroll through the message, if necessary. Note: There is a limit of 150 characters for all text messages sent to a badge. The Vocera User Console will not allow the sender to create a message longer than 150 characters, but there is no way to enforce this rule for email sent from a computer.
  • Page 66 Select button until the main screen appears. Text messages are stored on the Vocera server. You are allowed up to 20 text messages at a time, and of these 20, you can save up to 10 messages.

  • Page 67: The User Console

    The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
  • Page 68 Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge. • Send text messages to other badge users on your Vocera system. The text message screen looks like this: •...

  • Page 69: Frequently Asked Questions

    Frequently Asked Questions Why does the Genie sometimes have trouble understanding me? The Vocera system is designed to make it as easy as possible for you to communicate using voice commands. If the Genie does not appear to understand you, it may be due to one of the following reasons: •...
  • Page 70 When you train the Genie, you are prompted to spell the person’s name. If the Genie does not recognize the name after you spell it, it may mean that the individual has not been added to the Vocera system. Contact the system administrator for help.
  • Page 71 Why does my badge display say “Searching for Server”? First, ask other badge users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator. If other people are able to use their badges, try taking the battery out, and then putting it back in the badge.
  • Page 72 This automatic logoff is the result of the settings for your badge on the Vocera server. If you want to use your badge while it is in a single-bay charger, contact the system administrator. Eight-bay chargers do not have cutouts for the badge speaker, so you cannot use the badge while it is charging in that kind of charger.

  • Page 73: End User Sales Agreement

    As your sole and exclu- sive remedy, the defective product will be repaired or replaced or, if Vocera determines that that is not practical, the price you paid for the original will be refunded.
  • Page 74 Components when used in combination with other items not manufactured, approved by or supplied by Vocera, (m) any items which have been opened, repaired, modified or altered by anyone other than Vocera or a Vocera autho- rized service center, (n) Accessories and materials subject to normal wear and tear, or (o) other circumstances beyond the reasonable control of Vendor.

  • Page 75: End User License Agreement

    (a) you initially obtain, (b) is provided in conjunction with a subsequently acquired Badge, or (c) is offered, in Vocera's sole discretion, as an update or upgrade. The sale to you of certain associated physical devices (Badges, charg- ers, etc.) is governed by terms and conditions set forth in separate sales agree-...
  • Page 76 Vocera may impose from time to time; or (D) made available to third parties as part of any time-sharing or service bureau arrangement. You may not, and may not attempt or encourage or permit any third party to, copy, modify, adapt, or...
  • Page 77 Third Party Licensors. Vocera's Licensors are third-party beneficiaries of this Agreement. This Agreement is made expressly for the benefit of Vocera and its Licensors and is enforceable by such Licensors, as well as by Vocera. This Agree- ment may be accompanied by differing or additional provisions applicable to portions of the Software provided by one or more Licensors (“Licensor Provi-...
  • Page 78 78 ··· Vocera User Guide...

  • Page 79: Specifications And Regulatory Notices

    14 characters per line Controls Call button Hold/Do Not Disturb (DND) button Volume and Menu Selection buttons Headset Support 2.5 mm gold-plated jack See the www.vocera.com web site or your reseller for specific models supported Network Specifications Network Standard IEEE 802.11b Frequency Band 2400–2483.4 MHz...

  • Page 80: Regulatory Notices

    5% to 95% relative humidity Storage Specifications Temperature Range –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity Regulatory Notices Regulatory Compliance FCC Part 15.247 FCC Part 15, Class B Device 80 ··· Vocera User Guide...
  • Page 81 FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unwanted operation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
  • Page 82 FCC RF exposure guidelines and should be avoided. RF exposure (SAR) tests have been performed on the Vocera Communi- cations badge when worn correctly and used with the approved acces- sories. The SAR test results show compliance of the badge with the FCC exposure requirements.

  • Page 83: Command Reference

    Command Reference In the following list, commands marked with an asterisk (*) require a permission. Those marked with a double asterisk (**) require that tele- phony integration option be installed. Summon and Dismiss the Genie Action Recommended Commands Summon the Genie Press the Call button.

  • Page 84: Call A User Or Group Member

    Place an urgent call Urgently call John Smith. * Dial a Telephone Number Action Recommended Commands (examples in italics) Dial an extension. Dial extension 3145.** Dial an outside Get me an outside line.** phone number. 84 ··· Vocera User Guide...

  • Page 85: Place A Conference Call

    Place a Conference Call Action Recommended Commands (examples in italics) Initiate a conference Conference James Madison and Mary Lamb. call Add another party 1. Press the Hold/DND button to put your call on to a call hold. (unsupervised 2. Press the Call button to summon the Genie and method) say: Invite Robin Hood.

  • Page 86: Initiate A Broadcast

    Forward my calls to John Smith. Stop Forwarding. When asked which All. calls to forward, Unanswered. answer: Offline. Transfer a Call Action Recommended Commands (examples in italics) Transfer a call Transfer to Mary Smith. Transfer to Tech Support. 86 ··· Vocera User Guide...

  • Page 87: Listen To And Leave Voice Messages

    Listen to and Leave Voice Messages Action Recommended Commands (examples in italics) Send a message to a Record a message for John Smith. user or to all mem- Record an urgent message for Tech Support. bers of a group (without trying to call them) Play new messages Play messages.

  • Page 88: Block And Accept Calls

    Where is the nearest member of Tech Support? * est member of a group Find a member of a Locate members of Tech Support close to The First group close to a Floor. * given location 88 ··· Vocera User Guide...

  • Page 89: Work With Your Own Groups

    Work with your own Groups Action Recommended Commands (examples in italics) Find out what What groups am I in? groups you belong Find out who Who is a member of Code Blue? belongs to a group. Add yourself to a Add me to Code Blue.* group Remove yourself...

  • Page 90: Miscellaneous

    Learn a location name. Unlearn the training Unlearn a name. Unlearn a group name. Unlearn a location name. Connect incoming Turn Auto Answer on. calls immediately Ask before connect- Turn Auto Answer off. ing incoming calls 90 ··· Vocera User Guide...

  • Page 91: Index

    Index Accepting calls, voice commands 42 Access point relationship to locations 22 Searching for Access Points message 24 Answering calls 31 Auto Answer For Incoming Calls 37 Auto Answer for Incoming Calls 31 Badge operation adjusting the volume 23 answering calls 31 automatic answering 37 battery disposal vii call waiting 32...
  • Page 92 Do Not Disturb 33 VIP status effect 33 Email messages saving and deleting 66 sending from a badge 63 sending to a badge 64 viewing on a badge 65 Ending calls 31 FCC statement 81 92 ··· Vocera User Guide...
  • Page 93 27 training 30 Glossary buddy 67 Genie 13 outside buddy 67 text message 68 User Console 67 Vocera server 13 Greeting, personal 28 Group Broadcast 30 Groups adding 53 calling 29 general information 53 recording name prompts for 55...
  • Page 94 66 voice messages 34 Sending messages 33 Shared badges 27 Sound level 23 Speech recognition proper badge position for 16 training the Genie 30 Starting a call 27 Supervised conference calls 45 94 ··· Vocera User Guide...
  • Page 95 Terms buddy 67 Genie 13 outside buddy 67 text message 68 User Console 67 Vocera server 13 Text message saving and deleting 66 viewing on a badge 65 Unlearning a name 30 Voice commands accepting calls 42 answering calls 31...
  • Page 96 96 ··· Vocera User Guide...

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