Silencing The Alarm; Service And Support; Ce Compliance Contact - Eaton 9SX Series Installation And User Manual

UPS overtemperature
LED is On.
1 beep every 3 seconds.
The UPS does not start.
7.2

Silencing the alarm

Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and
perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.
7.3

Service and support

If you have any question or problem with the UPS, call your distributor, your local service representative or
connect to: powerquality.eaton.com.
Please have the following information ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging
or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
7.4

CE compliance contact

• Eaton I.F . SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
614-20306-00 - 9SX 0-6 KVA EMEA_EN
The UPS internal temperature is too
high or a fan has failed.
At the warning level, the UPS generates
the alarm but remains in the current
operating state.
If the temperature rises another 10 °C,
the UPS transfers to Bypass mode or
shuts down if Bypass is unusable.
The input source is not connected
correctly.
The Remote Power Off (RPO) switch is
active or the RPO connector is missing.
After 4 years of operation, the UPS
will provide a battery replacement
notification reminding you that your
batteries are nearing the end of their
useful life.
7. Troubleshooting
If the UPS transferred to Bypass
mode, the UPS will return to normal
operation when the temperature drops
5 °C below the warning level.
If the condition persists, shut down
the UPS.
Clear vents and remove any heat
sources. Allow the UPS to cool. Ensure
the airflow around the UPS is not
restricted. Restart the UPS.
If the condition continues to persist,
contact your service representative.
Check the input connections.
If the UPS Status menu displays the
"Remote Power Off" notice, inactivate
the RPO input.
See "6.3 When to replace batteries".
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