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Eaton 9170+ Flashing Procedure
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Eaton 9170+ Flash Instructions
9170+ Flash Procedure
UPS model: 9170+ UPS
Date: 09/1/2016
Eaton 9170+ Flash Procedure
IL153001EN
Page 1 of 12

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Summary of Contents for Eaton 9170+

  • Page 1 Eaton 9170+ Flash Instructions 9170+ Flash Procedure UPS model: 9170+ UPS Date: 09/1/2016 Eaton 9170+ Flash Procedure IL153001EN Page 1 of 12...
  • Page 2: Table Of Contents

    Eaton 9170+ Flash Instructions 9170+ Flash Procedure Contents 1. General information 2. Firmware download 3. Flash procedure 4. Verifying the firmware flash 5. Troubleshooting Eaton 9170+ Flash Procedure IL153001EN Page 2 of 12...
  • Page 3: General Information

    2.19 Ensure you upgrade the system and power modules to 2.19 before proceeding to a higher revision firmware level. (See verifying system flash section below to check you current version). Contact Eaton technical support at 1-800-356-5737 option 2 to obtain version 2.19 firmware.
  • Page 4: Firmware Download

    Eaton 9170+ Flash Instructions 9170+ Flash Procedure 2. Firmware download 1. Go to the Power Quality Website. (http://powerquality.eaton.com/Support/Software-Drivers/ 2. Select your product, 9170+, and select your solution type, Firmware. Click on the Download 9170+ Firmware update link. Eaton 9170+ Flash Procedure...
  • Page 5 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 3. Click on the required link. Upgrade Firmware Files Instructions Eaton 9170+ Flash Procedure IL153001EN Page 5 of 12...
  • Page 6: Flash Procedure

    Eaton 9170+ Flash Instructions 9170+ Flash Procedure 3. Flash Procedure Before starting the upgrade please ensure that if you have an external bypass switch that the switch is placed in the line position. If you do not have a bypass switch ensure the loads have been powered down prior to proceeding.
  • Page 7 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 3. Connect a 9 pin serial cable to the communications port on the back of the UPS system. 4. There should be three executable files, the interface, power module and charger module (if applicable). Double click the appropriate .exe file you wish to flash and the file command window should then open up.
  • Page 8 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 5. Choose the com port that you are using to communicate with the UPS. Eaton 9170+ Flash Procedure IL153001EN Page 8 of 12...
  • Page 9 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 6. Press flash and the upgrade will begin. 7. Once the Upgrade is complete you will see the following screen. If upgrading to the most recent version of firmware you will hear a beep tone that comes from the unit when completed, this is normal.
  • Page 10 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 8. At this time it is safe to remove the power modules you just flashed and install any remaining power modules. Repeat steps 4 thru 7 for flashing those power modules or the interface board.
  • Page 11: Verifying The Firmware Flash

    Eaton 9170+ Flash Instructions 9170+ Flash Procedure 4. Verifying the Firmware Flash 1. Verify that all of the power modules and interface board have been updated. 2. Press the Menu button on the front display. 3. Press the down arrow button until the display reads SYSTEM ID.
  • Page 12 Eaton 9170+ Flash Instructions 9170+ Flash Procedure 6. To verify the power module and charger module firmware versions press the slot button in the bottom left hand corner of the display. Then press the down arrow button until it reads a slot with a power/ charger module in it. The slots are identified by a number in the upper right hand corner of the display.
  • Page 13 Eaton 9170+ Flash Instructions 9170+ Flash Procedure Eaton 9170+ Flash Procedure IL153001EN Page 13 of 12...
  • Page 14: Troubleshooting

    Eaton 9170+ Flash Instructions 9170+ Flash Procedure 5. Troubleshooting 1. The Eaton Flash tool will not allow you to select a com port: a) Verify that the communications ports on your computer are free and are able to be opened.