Troubleshooting - Giant Power Pro-R User Manual

Troubleshooting

If you encounter any of the following problems when using the Giant Power Pro, follow the suggestions and
contact authorized Giant retailer if the problems can't be solved.
Possible problems and suggestions:
Q1: I can't charge my Giant Power Pro.
A1: Please confirm if the charging cable is connected properly to the Giant Power Pro.
A2: Please confirm if no metal part of the charging plug is oxidized or damaged.
Q2: I can't pair my Giant Power Pro with computer.
A1: Please check if the battery level of the Giant Power Pro is sufficient, if it is not enough, please charge
it.
A2: Please confirm if the Giant Power Pro is awoken successfully.
A3: Please confirm if your cycling computer has a pairing function.
A4: Please confirm if your cycling computer is ANT+™ compatible.
A5: Please enter Giant Power Pro ID manually.
Q3: The power value does not shown on my computer.
A1: Please check if the battery level of the Giant Power Pro is sufficient, if it is not enough, please charge
it
A2: Please confirm if the Giant Power Pro has been paired with your cycling computer.
A3: Please confirm the functions of the computer are normal.
A4: Please confirm if your computer has the functionalities to display power values.
Q4: Unusual calibration values show during calibration process.
A1: Please calibrate the Giant Power Pro again.
Q5: Unusual power values show on the cycling computer display (over high or too low value).
A1: Please confirm that the bolts of the cranks/Giant Power Pro are tightened to the correct value.
A2: Please calibrate the Giant Power Pro again
Q6: Unusual light indication
A1: The light is off: Please check if the pairing and cycling computer display are normal. If it works
properly, then the LED might be damaged. Please contact an authorized Giant retailer.
A2: Abnormal blinking: please contact your local authorized Giant retailer.
If the suggestions can't solve above problems, please contact your local authorized Giant retailer.
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