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Item Item value
48
LVDS Format
49
Ziggo Aging
50
SPDIF
51
Standard PWM Gain
52
ECO PWM Gain
53
VGA port
54
Zero Detect Enable
55
Copy PQ table to TV
56
Copy AQ table to TV
57
Headphone
58
EnhancedH/88
59
Joysticker Enable
60
Ambilight Enable
61
Lounge Light Enable
62
FRC F/W Upgrade
63
Satellite Tuner Slave Address Auto
64
912_SSC_LVDS_PERCENT
65
912_SSC_LVDS_FREQ
66
912_LVDS_DRIVING
67
912_LVDS_FORMAT
68
EXIF_FACTORY
How to Exit the Factory mode
Use one of the following methods:
•
Select EXIT_FACTORY from the menu and press the "OK"
button.
Note: When the TV is switched "off" by a power interrupt, or
normal switch to "stand-by" while in the factory mode, the TV
will show up in "normal operation mode" as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.5
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows information on the TVs
operation settings.The call centre can instruct the customer (by
telephone) to enter CSM in order to identify the status of the
set.This helps the call centre to diagnose problems and failures
in the TV set before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•
Ignore "Service unfriendly modes".
•
Line number for every
line (to make CSM language independent).
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
Service Modes and Fault Finding
Default value
43"
49"
55"
VESA 8bit
Press OK
On
100
100
100
108
108
100
off
off
on
on
on
off
Press OK
Press OK
on
on
on
on
on
On
On
On
Off
Off
Off
Off
Off
Off
Off
Press OK
Auto
0xC6
0
0
0
JEDIA 8bit
Press OK
Description
LVDS Format
Ziggo Aging
Enable/Disable SPDIF source
Standard PWM Gain
ECO PWM Gain
Enable/Disable VGA port
Zero Detect Enable
Copy PQ table to TV
Copy AQ table to TV
Enable/Disable Headphone source
EnhancedH/88
Joysticker Enable
Ambilight Enable
Lounge Light Enable
FRC F/W Upgrade
TUNER Address
Percent of 912_SSC_LVDS
912_SSC_LVDS_FREQ
912_LVDS_DRIVING
The format for 912_LVDS
Exits the Factory mode
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
•
1.4 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.5 Display 12NC NVM read/write.
•
1.6 PSU 12NC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•
2.3 Panel Code Displays the Display Code number.
•
2.4 NVM version Detects and displays NVM version.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.2 Child lock Not active / active. This is a combined item
for locks. If any lock (channel lock, parental lock) is active,
it is indicated as "active".
•
3.3 HDCP keys Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
How to Navigate
By means of the "CURSOR-DOWN/UP" knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
back to
div. table
TPN15.2E LA
5.
EN 17
2015-Nov-27
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