Warranty - Wolf Steel Condo Pack Installation And Operating Instructions Manual

10. WARRANTY

Wolf Steel Ltd. products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance Certificate.
Wolf Steel Ltd. products are designed with superior components and materials assembled by trained craftsmen who take great pride in their work.
The complete appliance is thoroughly inspected by a qualified technician before packaging to ensure that the product you receive is the quality you
LIMITED WARRANTY
This heating/cooling appliance is warranted by Wolf Steel Ltd.
(Condo Pack) to be free from defects in materials and workmanship
under normal use and maintenance.
The Stainless Steel Heat Exchanger (Gas Furnace version) is
warranted for a period of 20 years (Parts only, shipping and warranty
labor cost are not covered. Such cost are to covered by the owner of
appliance).
For the first 10 years of the warranty period Wolf Steel Ltd. will
replace the entire furnace module if the Heat Exchanger fails (the Heat
Exchanger shall be defined as the stainless steel components making
up the primary and secondary exchange surfaces only; the plastic
front manifold cover and gasket are NOT included as part of the Heat
Exchanger) and all conditions and limitations of the warranty are met.
For the 11th through 20th year of the warranty, replacement cost of
the furnace module will be prorated.
All other covered components will be warranted for a period of 5 years
during which Wolf Steel Ltd. will cover the replacement of the
component (Parts only, shipping and warranty labor cost are not
covered. Such cost are to covered by the owner of appliance).
Components not covered by the warranty include consumables such
as filters, fuses, driers, refrigerant and oils. Cabinetry components,
grills and wiring components are also excluded from the warranty.
The warranty period begins at the date of the original installation and if
this date cannot be verified, the warranty period begins 6 months after
the manufacture date of the appliance (indicated by the first 4 numbers
of the serial number).
The warranty is only valid when:
• the appliance has not been moved from its location of original
install,
• has been installed by a licensed or qualified HVAC technician,
• was installed in accordance with the manufacturer's directions in
the Installation and Operation Manual, and
• was installed in compliance with all industry standards, national
and local codes.
Warranty claims must be authorized by Wolf Steel Ltd. recognized
representative or agent; parts/components being claimed may need
to be analyzed at a Wolf Steel Ltd. facility. Records of installation
date and periodic maintenance are required to process claim. All
warranty service must be done by Wolf Steel Ltd. authorized service
technicians using approved components.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.
FO R H OM EO WNERS FUT UR E RE FERE NC E
Model and Serial Number
(Serial number located on inside bottom door)
Installation Date
For further information about this warranty, contact Wolf Steel Ltd. Technical Service Department by • phone (888) 721-8324 • by
email: hvacsupport@napoleonproducts.com
w w w . n a p o l e o n h e a t i n g a n d c o o l i n g . c o m
expect from Wolf Steel Ltd.
Condo Pack LIMITED WARRANTY
Napoleon® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.
Dealer Name
Dealer's City/Province-State/Postal-Zip Code
Telephone/Fax
E-mail Address
• or mail to WOLF STEEL
LTD , 24 Napoleon Road, Barrie, Ontario L4M 0G8 Canada
Limitations:
Wolf Steel Ltd. is not responsible for:
1. Damages/Repairs/Costs incurred due to faulty installation or
application.
2. Damages/Repairs/Costs caused by an installation that is not
performed in compliance with all federal, provincial/state laws or
regulations, and the Installation and Operation Manual.
3. Damage as a result of vandalism, freight damage, floods,
fires, winds, lightening, and accidents, or any act of nature.
Atmospheres contaminated by compounds of chlorine, halogenated
hydrocarbons, or other damaging chemicals causing deterioration
of components, or other conditions beyond the control of Wolf Steel.
4. Use of components or accessories not compatible with this
appliance.
5. Products installed outside of Canada and the United States and its
territories.
6. Routine maintenance, but not limited to, cleaning of the coils, filter
cleaning and/or replacement and lubrication.
7. Damages/Repairs/Costs incurred because of the use of Parts not
supplied or previously authorized by Wolf Steel.
8. Damages or repairs required as a result of improper use,
maintenance, operation, servicing, cleaning or replacing filters.
9. Failure to operate due to interruption and/or inadequate electrical
service.
10. Damages, defects or failures caused by accidents or negligent or
unreasonable use or operation of the unit and its' components,
including without limitation, operation beyond rated capacity and
operation of electrical components at voltage other than that
specified on the rating plate.
11. Wolf Steel will not in any event extend warranty coverage to any
incidental, consequential or indirect damages.
12. Changes in the appearance of the unit that does not affect its
performance.
13. Damages, defects or failures caused by operation of the unit in
abnormal environmental conditions (i.e. salt air).
14. Damages, defects or failures caused by conditioned air(return air)
supplied to the furnace being greater than 20% from out of doors
(13°C/55°F min. return air temperature).
15. Damages, defects or failures caused by operating air conditioning
modules during periods when outdoor ambient temperatures fall
below 13°C/55°F.
H2.6
65
IOM
REV. 02.09.17
W415-1307 / B / 03.31.2017