Help For Users In North America; Help For Users In Europe; Help For Users In Australia - Epson SC-T5400 Series User Manual

SC-T5400 Series/SC-T3400 Series/SC-T3400N Series

Help for Users in North America

Epson provides the technical support services listed
below.
Internet Support
Visit Epson's support website at
support and select your product for solutions to
common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475
(Canada), 6 am to 6 pm, Pacific Time, Monday
through Friday. Days and hours of support are subject
to change without notice. Toll or long distance charges
may apply.
Before you call Epson for support, please have the
following information ready:
❏ Product name
❏ Product serial number
❏ Proof of purchase (such as a store receipt) and
date of purchase
❏ Computer configuration
❏ Description of the problem
Note:
For help using any other software on your system, see
the documentation for that software for technical
support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges,
ribbon cartridges, paper, and accessories from an
Epson authorized reseller. To find the nearest reseller,
call 800-GO-EPSON (800-463-7766). Or you can
purchase online at http://www.epsonstore.com
sales) or http://www.epson.ca
User's Guide
Where To Get Help
http://epson.com/
(U.S.
(Canadian sales).
189

Help for Users in Europe

Check your Pan-European Warranty Document for
information on how to contact Epson support.

Help for Users in Australia

Epson Australia wishes to provide you with a high
level of customer service. In addition to your product
documentation, we provide the following sources for
obtaining information:
Your Dealer
Don't forget that your dealer can often help identify
and resolve problems. The dealer should always be the
first call for advise on problems; they can often solve
problems quickly and easily as well as give advise on
the next step to take.
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages.
Worth taking your modem here for the occasional
surf! The site provides a download area for drivers,
Epson contact points, new product information and
technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make
sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and
operating your Epson product. Our Pre-sales Helpdesk
staff can provide literature on new Epson products and
advise where the nearest dealer or service agent is
located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
Fax: (02) 8899 3789