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Boiling Water Appliance Warranty New Zealand & Australia
3. WHAT IS COVERED BY THIS RHEEM WARRANTY
3.1 Rheem will repair or replace a faulty component of your Boiling Water Appliance if it fails to operate in accordance with its specifications as
follows:
This Rheem warranty covers residen al,
commercial and industerial
installa ons.
What components are covered
All Components
(from date of installa on
All installa ons / All models
Inner Tank Only
Note: Refer to items 2.3 and 2.4 of warranty conditions.
4.
4.1 To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the Boiling Water Appliance or have consent of the owner to act on their behalf.
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your Boiling Water Appliance:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia or New Zealand.
5.
5.1 If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem in Australia on 131 031 or Rheem in New Zealand on 0800 657 335 and provide owner's details, address of the Boiling
Water Appliance, a contact number and date of installation of the Boiling Water Appliance, or if that's unavailable, the date of
manufacture and serial number (from the rating label on the Boiling Water Appliance).
b)
(Australia Only) Rheem will arrange for the Boiling Water Appliance to be tested and assessed onsite.
c)
(New Zealand Only) A Rheem Service Centre will arrange for the Boiling Water Appliance to be tested and assessed onsite.
d)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the Boiling Water Appliance in accordance with
this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.
RHEEM WARRANTY
Warranty Period
The period in which the fault
must appear in order to be
)
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
THE AUSTRALIAN CONSUMER LAW (AUSTRALIA ONLY)
covered
New component or replacemant Appliance
Years
1 & 2
Where an inner tank fails it will be supplied free of
Years
charge, installa on and labour cost will be charged
3 ‐ 5
Warranty Cover
What coverage you receive
( at Rheem's sole discre on),
free of charge, including labour**
Refer to note below.
to the owner.
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