Amcrest IP2M-853EW User Manual
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Amcrest IP2M-853EW User Manual

2mp outdoor poe ptz speed dome camera
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Amcrest IP2M-853EW / IP2M-853EB
2MP Outdoor POE PTZ Speed Dome Camera
User Manual
Version: 1.0.3
th
Revised October 19
, 2018

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Summary of Contents for Amcrest IP2M-853EW

  • Page 1 Amcrest IP2M-853EW / IP2M-853EB 2MP Outdoor POE PTZ Speed Dome Camera User Manual Version: 1.0.3 Revised October 19 , 2018...

  • Page 2: Table Of Contents

    4.2 Camera Setup Methods ................13 4.3. App Setup ....................14 4.4 Desktop Access Setup ................21 4.5 Amcrest Cloud Desktop Setup ..............22 4.6 Web Access Setup (AmcrestView.com) ........... 23 4.7 Remote Web Access Setup ............... 32 5. Web Operation and Interface ................ 36 5.1.
  • Page 3 5.6. Network ....................56 5.6.4. DDNS ..................... 61 5.7. PTZ ......................69 5.8. Event ......................71 5.9. Storage ....................82 5.9.2 Destination .................... 84 5.10. System ....................88 5.11. Information ................... 94 5.5 Alarm ......................97 5.6 Logout ......................97 6.

  • Page 4: Welcome

    Welcome Thank you for purchasing an Amcrest Speed Dome PTZ camera! This user manual is designed to be a reference tool for the installation and operation of your IP camera. Here you can find information about the camera’s features and functions, as well as information to aid in troubleshooting.

  • Page 5: Important Safeguards And Warnings

    Important Safeguards and Warnings 1．Electrical Safety All installation and operation should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.

  • Page 6: Features And Specifications

    Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1. Features and Specifications 1.1 Overview...

  • Page 7: Device Overview

    Advanced Playback Function This device supports real-time recording and supports searching through recorded footage, fast forward playback, and downloading of videos and screenshots. The Outdoor Speed Dome PTZ camera can also playback in slow motion, backwards, and frame by frame as needed. When recording, the Outdoor Speed Dome PTZ network camera shows a date/time overlay to ensure accurate viewing of events when they occurred.

  • Page 8: Connection & Installation

    3. Connection & Installation This section provides information about the connection and installation of the Amcrest Outdoor PTZ camera. Note: This is a POE+ device and requires a POE+ compatible router/switch to function. 3.1 Connection Guide The camera initially should be connected via the following method: 3.2.

  • Page 9: Microsd Card Installation

    AUDIO - This connection provides two-way audio to the unit. The red wire is for AUDIO OUT, the white wire is for AUDIO IN, and the black wire is there to ground the audio. ALARM - This connection provides alarm in and alarm out features to an external alarm or security system.

  • Page 10: Physical Installation Guide

    3. Gently press the card into place within the slot to click and lock the microSD card into place. 3.4 Physical Installation Guide This installation guide will highlight how to properly install and mount your camera in several different environments. These environments included; wood, masonry (brick /block walls), and cement. Prior to installation, please ensure that the installation environment can support at least three times the weight of the camera and the installation bracket.
  • Page 11 7. Using a 9/16 Hex Head drill bit, drill the lag bolts into the applied holes to secure the camera to the surface area. 8. Secure the camera back to the mounting bracket with the three provided bolts using a 3/16 Allen wrench. 3.4.2 Masonry Installation (Brick/Block) 1.
  • Page 12 3.4.3 Cement Installation 1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket to remove the unit from its base. 2. Using the mounting bracket, mark holes in the appropriate areas you would like to mount the camera. 3.

  • Page 13: Camera Access Setup

    4.3. App Setup. This section will walk you through how to setup your camera on the Amcrest Cloud as well as the Amcrest View Pro app. This will allow you to view your camera from your mobile device, anywhere, anytime.

  • Page 14: App Setup

    4.3.1. Amcrest Cloud App Setup Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com...
  • Page 15 Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera.
  • Page 16 6. If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added. Tap OK to proceed. 7. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers.
  • Page 17 8. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish. The camera has now been successfully added to your Amcrest Cloud account. For more information about the Amcrest Cloud app and its features, visit...
  • Page 18 Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device.
  • Page 19 Next, we will need to select a connection type. Since we will be setting up a basic P2P connection with the device, tap on "P2P Connection" to continue. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field.
  • Page 20 Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. Your camera is now set up and ready for use on the Amcrest View Pro app. For more information about Amcrest View Pro and its functionalities visit...

  • Page 21: Desktop Access Setup

    Use one of the following web browsers: Safari, Internet Explorer, or Mozilla Firefox (Google Chrome support in Development). To easily connect to the camera’s interface, install and run the Amcrest IP Config tool. You can download the IP Config software from www.amcrest.com...

  • Page 22: Amcrest Cloud Desktop Setup

    4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere. For more information visit amcrest.com/support...

  • Page 23: Web Access Setup (Amcrestview.com)

    You can access your camera through a computer using the P2P web portal AmcrestView.com for quick plug and play access. It uses the same technology as the Amcrest View mobile app and is an easy, non-technical setup method. There are 2 methods of accessing your camera using AmcrestView.com: the user method (registering an account for login), and the device method (instant direct access using the serial number).
  • Page 24 You will be prompted by the browser to install the plugin. Click Run: You may be prompted to verify this download. This software is not harmful to your computer and will not make any unwanted changes. To verify, start by clicking View Downloads: In the View Downloads page, right click the plugin, then click Run Anyway.
  • Page 25 On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK: You will be taken back to the login page and see another notification from your browser asking you to allow this plugin on this web page. Click the small arrow next to Allow, then click Allow for all websites: Another popup will appear asking you to allow this plugin.
  • Page 26 AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click the Register Now button: You will be taken to the registration form.
  • Page 27 You will see the Registration Successful message and a confirmation email will be sent to you: Check your email, and click the confirmation email from AmcrestView.com:...
  • Page 28 2. Once you’ve opened the email, click the confirmation link inside to complete your registration: You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login: You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login:...
  • Page 29 A popup will appear from your Windows Firewall. Click Allow access: You will be taken to the main screen of your account. From here, click the Add Device button:...
  • Page 30 Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i”...
  • Page 31 You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here. Click the small arrow to the right of Allow, then click Allow for all websites: A final popup will appear asking you to confirm that you allow this plugin on your browser.

  • Page 32: Remote Web Access Setup

    UPnP on your router. Below is a step-by-step walkthrough that details how to setup the Amcrest PoE cameras for Remote Web Access using UPnP and DDNS: 1. Login to your camera’s web interface, open the main menu then go to Setup -> Network.
  • Page 33 Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts and use the email form...
  • Page 34 4.7.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest PoE cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: 1.
  • Page 35 19. Login to your camera, open the main menu then go to Setup -> Network. 20. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 36: Web Operation And Interface

    5. Web Operation and Interface This section of the manual details the camera’s interface, as well as all the operations the camera can perform in the camera’s web user interface. The main interface of the camera contains 6 major tabs on the top of the screen.
  • Page 37 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name...
  • Page 38 Adapt/Original Size This button allows the user to switch between displaying the original size of the stream in its set resolution, or to adapt to the size of the monitor display the feed is being viewed on. Full Screen This button allows the user to make the live feed go into full screen mode. Double click the mouse or click the ESC button to exit full screen mode.
  • Page 39 The PTZ control panel allows the user to position the camera in different ways The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on.

  • Page 40: Playback

    From the PTZ Function dropdown box, select Pan. Ensure you have a preset initially setup for the camera. Input the preset value and click Start. To stop the pattern, click Stop. Assistant allows the use to set assigned presets via an auxiliary device. This function may vary model to model and may not be available in every model camera.
  • Page 41 This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. File Menu: This panel allows the user to select a file type and data source.

  • Page 42: Cloud Storage

    5.4. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrest.com/support...

  • Page 43: Camera

    Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera. Menu Tab: These tabs open menu options for certain menu items.
  • Page 44 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. Style: This dropdown box allows the user to select which style they would like to view the live view screen in.
  • Page 45 correct. Please note the video may become hazy if the value is too low. If this value is too high, the dark section may lack brightness while the bright section may over expose. The recommended value ranges from 40 to 60. Saturation: This slider is used to adjust playback and recorded video window saturation.
  • Page 46 Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. Anti-Flicker: These radio buttons allow the user to select what type of antiflicker technology should be used for the video feed. The three options are 50 Hz, 60 Hz, and Outdoor.
  • Page 47 5.5.1.1.3. BLC Mode This menu allows the user to set backlight composition settings to enhance image quality. For more information on the items provided in this menu, refer to the information provided below. Profile: This dropdown box allows the user to select which profile to modify.
  • Page 48 Type: These radio buttons are used to Mode: This menu allows user to select day & night presets based on the surrounding environment of the camera. For more information on the items listed in this field, refer to the information provided below: Auto: Uses day and night sensitivity settings to change between color mode, infrared, and black&...
  • Page 49 to be adjusted automatically, however, they can also be set to high or low. Reset Lens: This option allows the user to reset their focus & zoom settings to default. To reset to default settings, you can also click the Reset Defaults button. To refresh the screen, click on Refresh.

  • Page 50: Profile Management

    The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.

  • Page 51: Video

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.5.2 Video Below is a screenshot that shows the Video tab in the Video menu item: Below is an explanation for each of the fields on the Video tab in the Video menu item: •...
  • Page 52 • Watermark Settings: This function allows the user to verify if the video has been tampered with. • Watermark Character: This field allows the user to set the watermark’s text. The default string is Digital CCTV. The maximum length is 85 characters. This string can only include numbers, characters, and underscores.
  • Page 53 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.5.2.2. Overlay Below is a screenshot that shows the Overlay tab in the Video menu item: The menu on the left allows the user to select which overlay to modify.
  • Page 54 The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.

  • Page 55: Audio

    5.5.2.3. Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.

  • Page 56: Network

    Below is an explanation for each of the fields on the Audio menu: • Enable: This checkbox allows the user to enable audio recording. • Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in. •...
  • Page 57 5.6.1 TCP/IP The TCP/IP menu item has two tabs: TCP/IP and P2P. TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified for the camera to establish a connection to the network.
  • Page 58 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...
  • Page 59 Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...
  • Page 60 Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. •...

  • Page 61: Ddns

    To enable ONVIF, click the radio button next to Enable, and then click the save button. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.6.3.
  • Page 62 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 63 • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end.
  • Page 64 • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. • Login Anonymously: This checkbox allows the user to anonymously login to the server. • Username: This field allows the user to enter the SMTP username. •...
  • Page 65 Below is an explanation of fields on the UPnP settings screen: • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed.
  • Page 66 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.6.8. SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework to allow connection between various network devices.
  • Page 67 Below is an explanation of the fields in the Multicast settings screen: • Enable: This checkbox allows the user to enable Multicast functionality. • Multicast Address: This field allows the user to enter a multicast address. • Port: This field allows the user to enter a multicast port. To reset to default settings, click the Reset Defaults button.
  • Page 68 5.6.11. QoS QoS stands for Quality of Service and it refers to the overall performance of a computer network, particularly the performance seen by the users of the network. Below is a screenshot of the QoS screen: Below is an explanation of the fields on the QoS screen: •...

  • Page 69: Ptz

    Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso 5.7. PTZ This menu allows the user to set PTZ presets, tours, scans, patterns, pan settings, and other PTZ related functions to the camera.
  • Page 70 Tour: Allows the user to string multiple presets together. For more information on setting up tours, visit section 5.2 PTZ of this user manual. Scan: Allows the user to set automatic scan presets to the camera. For more information on setting a scan preset visit section 5.2.

  • Page 71: Event

    The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.
  • Page 72 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 73 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Anti-Dither: This field allows the user to set the anti-dither time.
  • Page 74  To designate a zone, click and drag the mouse over the area desired. When a colored box is displayed over the live feed, that area is now enabled for motion detection. After the motion detection zone is set, click the enter button to exit the motion detection screen.
  • Page 75 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set video tampering for certain days of the week.
  • Page 76 • Relay Out: This checkbox allows the user to enable the camera to trigger a connected alarm (connected to the alarm port on the back of the camera) when a video tamper alarm is triggered. • Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be.
  • Page 77 • Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio. o Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm.
  • Page 78 • PTZ: This checkbox allows the user to enable PTZ events to be sent from the camera. This event can be sent via email alerts or via the web interface directly. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when an audio detection alarm is triggered.
  • Page 79 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. •...
  • Page 80 5.8.4. Abnormality This menu allows the user to adjust abnormality event settings. This menu has 3 tabs: SD Card, Network, and Illegal Access. 5.8.4.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 81 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.

  • Page 82: Storage

    5.9. Storage This menu section allows the user to change storage settings for the camera. 5.9.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.9.1.1 Record Schedule This tab is where video recording settings are configured.
  • Page 83 o Setup: Clicking this button opens a screen that allows for recording periods to be set for each day and for each recording type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button.

  • Page 84: Destination

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.9.1.3. Holiday Schedule This tab is where holiday settings are configured. Below is a screenshot of the Holiday Schedule settings screen: Below is an explanation of the fields on the Holiday Schedule settings tab: •...
  • Page 85 Below is an explanation of the fields on the Path settings tab: • Event Type: This column designates storage options available to the camera. The options are SD Card, FTP, and NAS. • Record Type: These columns designate which recording type should be recorded to which event type.
  • Page 86 Read Only: This button allows the user to designate an SD card as read only. • Hot Swap: This button allows the user to physically remove the SD card and replace it with another safely. • Refresh: This button refreshes the SD card table. •...
  • Page 87 5.9.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab: • Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media.

  • Page 88: System

    Refresh button. To save the settings, click the Save button. 5.9.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 89 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.10.1.2 Date & Time This tab is where the user can configure the date and time settings for the camera. Below is a screenshot of the Date &...
  • Page 90 • DST Type: This radio button allows the user to select whether DST is based on the week, or a specific day. • Start Time: This dropdown box and field allow the user to enter in the start time for DST.
  • Page 91 • Group: This tab shows the user groups available on the camera. • No.: This column shows the user’s number on the user list. User Name: This column shows the usernames of the different accounts on the camera. • Group Name: This column shows the group of the different accounts on the camera. •...
  • Page 92 Below is an explanation of the items listed in this field: Default Settings: Only the IP address, user management, and other settings can be recovered after reset. Factory Default: Completely resets the camera to factory default settings. No settings can be recovered after the camera has been returned to its factory default settings.
  • Page 93 To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.10.7. Upgrade This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe...

  • Page 94: Information

    • Search for the model number of your camera and download the latest firmware file. • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. •...
  • Page 95 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.11.2.1.
  • Page 96 5.11.4. Life Statistics This menu allows users to see full life details of the camera. Below is a screenshot of the items found in this menu:...

  • Page 97: Alarm

    5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log.

  • Page 98: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.
  • Page 99 Below are a few possible reasons why this may be occurring: • Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows. • ActiveX controls have been disabled. • The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.

  • Page 100: Glossary Of Terms

    • The alarm cable is not connected correctly. • The alarm input signal is not correctly configured. • There are two loops connected to one alarm device. 11. Downloaded files cannot be played back. Below are a few possible reasons why this may be occurring: •...
  • Page 101 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.

  • Page 102: Fcc Statement

    • Video Tamper – Video Tamper refers to any major changes happening to the video feed such as it being blocked out, interfered with, or disconnected. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 103: Ic Warning Statement

    IC Warning Statement TThis device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 104 • All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following:...
  • Page 105 • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212- 7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 • Email Amcrest Customer Support support@amcrest.com...

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