Amcrest IP2M-850EB User Manual
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Amcrest IP2M-850EB User Manual

2mp outdoor poe ptz speed dome camera
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Amcrest IP2M-850EW / IP2M-850EB
2MP Outdoor POE PTZ Speed Dome Camera
User Manual
Version: 1.0.3
th
Revised December 20
, 2018

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Summary of Contents for Amcrest IP2M-850EB

  • Page 1 Amcrest IP2M-850EW / IP2M-850EB 2MP Outdoor POE PTZ Speed Dome Camera User Manual Version: 1.0.3 Revised December 20 , 2018...

  • Page 2: Table Of Contents

    4.2 How to Setup the Camera ............................9 4.3 App Setup ................................10 4.4 Desktop Access Setup ............................15 4.5 Amcrest Cloud Desktop Setup ..........................16 4.6 Web Access Setup (AmcrestView.com) ......................... 16 4.7 Remote Web Access Setup ............................ 25 5.

  • Page 3: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 4: Features And Specifications

    1.1 Overview The Amcrest Outdoor Speed Dome PTZ camera is an excellent tool for digital surveillance that can be useful to a wide variety of users. The camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 5: Device Overview

    The images below show the microSD card slot for the camera. The microSD card slot can be found on the board behind the reset switch: 3. Connection & Installation This section provides information about the connection and installation of the Amcrest Outdoor PTZ camera. Note: This is a POE+ device and requires a POE+ compatible router/switch to function.

  • Page 6: Connection Guide

    3.1 Connection Guide The camera initially should be connected via the following method: 3.2. Installation Guide Important Notice: Prior to installation ensure that the installation environment can support at least 3 times the weight of the camera. When accessing your camera, you will notice a few additional wiring connections associated with the device. These connections contain a power connection and ground, an Ethernet connection, audio wires, and alarm wiring.

  • Page 7: Physical Installation Guide

    3. Gently press the card into place within the slot to click and lock the microSD card into place. 3.4 Physical Installation Guide This installation guide will highlight how to properly install and mount your camera in several different environments. These environments included; wood, masonry (brick /block walls), and cement. Prior to installation, please ensure that the installation environment can support at least three times the weight of the camera and the installation bracket.
  • Page 8 4. Run the camera wiring through the mounting bracket and to the applied 1” hole created for in-wall installation. 5. Using a 9/16 drill bit, drill additional holes into each marked area to insert the appropriate lag bolt screws. 6. Align the mounting bracket to the drilled holes and place a 5/16 lag bolt into the mounting bracket holes. 7.

  • Page 9: Camera Access Setup

    If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or Amcrest View app on your...

  • Page 10: App Setup

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 11 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera 4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue.
  • Page 12 Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. • Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 13 2. Open the app and tap on the + symbol in the middle 3. Tap on Add Device to add a new device to your app. of the screen to begin adding your PoE device. 4. Tap on PoE Camera Next, select a connection type.
  • Page 14 For more information about Enter a password between 8 and 32 characters and Amcrest View Pro and its functionalities visit confirm the password. Press OK to continue. amcrest.com/support For more information about Amcrest View Pro and its functionalities visit amcrest.com/support...

  • Page 15: Desktop Access Setup

    Note: Make sure the camera and the PC are on the same network before proceeding. Use one of the following web browsers: Safari, Internet Explorer, or Google Chrome extension. To easily connect to the camera’s interface, install and run the Amcrest IP Config tool. You can download the IP Config software from www.amcrest.com...

  • Page 16: Amcrest Cloud Desktop Setup

    View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
  • Page 17 Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: This will take you to another page where you will need to click the Download Now button: You will be prompted by the browser to install the plugin. Click Run:...
  • Page 18 You may be prompted to verify this download. This software is not harmful to your computer and will not make any unwanted changes. To verify, start by clicking View Downloads: In the View Downloads page, right click the plugin, then click Run Anyway. The plugin will close your browser sessions to install.
  • Page 19 AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click the...
  • Page 20 You will be taken to the registration form. Enter your Username, Password, then Confirm Password, type your Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of Service’, then click Create an Account:...
  • Page 21 Check your email, and click the confirmation email from AmcrestView.com: Once you’ve opened the email, click the confirmation link inside to complete your registration: You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login:...
  • Page 22 You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: A popup will appear from your Windows Firewall. Click Allow access: You will be taken to the main screen of your account. From here, click the Add Device button:...
  • Page 23 Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i” icon in the top bar, then click Version). Enter your username and password for the camera, not the username and password you just created for AmcrestView.com.
  • Page 24 Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here.

  • Page 25: Remote Web Access Setup

    6. Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 26 16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts and use the email form.

  • Page 27: Web Operation And Interface

    19. Login to your camera, open the main menu then go to Setup -> Network. 20. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 28: Live

    5.1. Live The Live tab allows the user to see a live video feed from the camera. The live tab has 5 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. Section 2: The functions bar allows the user to perform different camera functions while in live mode.
  • Page 29 Button Function Name Function Description Digital Zoom Click this button to activate the zone selection function. This allows the user to use the mouse to select a zone to zoom in on. Description Click this button to apply descriptions to events caught on the live view screen.

  • Page 30: Ptz

    Stream Fluency This button allows the user to change the stream fluency. There are 3 options. Realtime reduces delay and decreases fluency, and Fluency has a larger delay, but the video stream becomes more fluid. This button allows the user to show or hide the pan tilt zoom control panel Pan Tilt Zoom on the live view screen.
  • Page 31 speed dropdown box allows the user to control the speed at which the camera moves. The values range from 1 to 8, 8 being the fastest. The zoom, focus, and iris buttons allow the user to digitally zoom in and out, focus, and just the camera’s image on the live screen.

  • Page 32: Playback

    5.3 Playback The Playback tab allows the user to playback the camera’s recorded video. Below is a screenshot of the Playback tab: This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu.

  • Page 33: Cloud Storage

    5.4. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.

  • Page 34: Setup

    5.5. Setup The Setup tab allows the user to change different camera settings Below is a screenshot of the setup tab: There are 4 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.
  • Page 35 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. Style: This dropdown box allows the user to select which style they would like to view the live view screen in. The options are;...
  • Page 36 Chroma CNT: This slider is used to adjust how pure or monochromatic the image will be compared to a white surface. The value ranges from 0 to 100. The default value is 50. The larger the number, the stronger the purity of the color.
  • Page 37 Grade: This slider allows the user to specify the level of 2D noise reduction level. The value ranges from 1 -50 3D NR: This radio button allows the user to turn the 3D Noise Reduction feature on or off. 3D NR Level: This slider allows the user to specify the 3D Noise Reduction level. The value ranges from 1-50. To reset to default settings, click the Reset Defaults button.
  • Page 38 5.5.1.1.5. Day & Night Used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
  • Page 39 5.5.1.1.7. IR Light This menu allows users to choose different modes for the infrared light. Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. Mode: Allows the user to choose between different IR modes: Manual: Allows the user to adjust near and far light between values of 0 ~ 100.

  • Page 40: Video

    The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.
  • Page 41 Below is an explanation for each of the fields on the Video tab in the Video menu item: • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. •...
  • Page 42 Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes • General: Snapshots are taken as scheduled. •...
  • Page 43 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, use the Draw tool to draw areas on the live view screen that you wish to mask. Each area can be denoted with a specific color is necessary.
  • Page 44 The zoom, focus, and iris buttons allow the user to digitally zoom in and out, focus, and just the camera’s image on the live screen. For Channel Title, the radio button enables or disables the feature. The Input Channel Title field allows the channel title to be modified.

  • Page 45: Audio

    • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder. • The Live Record field allows the user to select where to save live recordings to. Click the Browse button to select a different destination folder.

  • Page 46: Network

    Sampling Frequency: This dropdown box allows the user to select a sampling frequency for the audio. The options are 8k and 16k. 16k audio sampling allows for higher sound quality. Audio in Device: This field allows the user to select what source to get audio from. The default is the camera’s built-in mic.
  • Page 47 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...
  • Page 48 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 49 • HTTPS Port: This field designates the Hypertext Transfer Protocol Secure (HTTPS) port number. The default value is 443. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.6.2.1.

  • Page 50: Ddns

    For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 51 Below is an explanation of fields on the IP Filter settings screen: • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end.
  • Page 52 • Password: This field allows the user to enter the password associated with the SMTP username. • Sender: This field allows the user to enter the sender email address. This email address will be the one that sends out all emails pertaining to the alerts and alarm emails sent by the camera. •...
  • Page 53 • Port Mapping List: This table is used to show how the ports for each protocol listed below have been remapped by the UPnP protocol. The first column shows the checkboxes to enable the corresponding service on the table. The second column shows the name of the services. To edit this, double click on the service line item. The third column shows the name of the protocol used by that service.
  • Page 54 5.6.9. Multicast Multicast is a feature that enables the camera to broadcast its live view to multiple computers on the same network. Below is a screenshot of the multicast screen: Below is an explanation of the fields in the Multicast settings screen: •...
  • Page 55 5.6.11. QoS QoS stands for Quality of Service and it refers to the overall performance of a computer network, particularly the performance seen by the users of the network. Below is a screenshot of the QoS screen: Below is an explanation of the fields on the QoS screen: •...

  • Page 56: Ptz

    Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso 5.7. PTZ This menu allows the user to set PTZ presets, tours, scans, patterns, pan settings, and other PTZ related functions to the camera.
  • Page 57 default every 30 seconds, however, this can be adjusted from 5 ~ 3600 seconds. Once this value is set, click the Scheduled button: Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.

  • Page 58: Event

    speed dropdown box allows the user to control the speed at which the camera moves. The values range from 1 to 8, 8 being the fastest. The zoom, focus, and iris buttons allow the user to digitally zoom in and out, focus, and just the camera’s image on the live screen.
  • Page 59 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 60 When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen.
  • Page 61 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times. •...
  • Page 62 • Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be. • Send Email: This checkbox allows the user to enable the camera to send an email when a video tampering alarm is triggered.
  • Page 63 o Sensitivity: The higher the sensitivity, the more likely that audio will trigger an alarm. o Threshold: The lower the threshold, the more likely that audio will trigger an alarm. ● Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set audio tampering for certain days of the week.
  • Page 64 5.8.3. Alarm This menu allows the user to set and schedule replay activated alarms. Below is a screenshot of this menu: Below is a description of each field in this menu: • Enable: Allows the user to enable the relay activation function •...
  • Page 65 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 66 • Event Type: This dropdown box allows the user to select which SD card abnormality to set event triggers for. The 3 options are No SD Card, SD Card Error, and Capacity Warning. • Enable: This checkbox enables the SD Card abnormality trigger for the camera. •...

  • Page 67: Storage

    Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 68 Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.

  • Page 69: Destination

    Alarm: Alarm means that the camera only takes snapshots when an alarm is activated. Alarm recording is represented by the color red. • Snapshot Recording Schedule: To specify a snapshot range, first select the type of snapshot desired, then click and drag on time bar for the desired date.
  • Page 70 5.9.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: •...
  • Page 71 5.9.2.3 FTP This tab is where the user can change FTP settings. Below is a screenshot of the FTP tab: Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. •...

  • Page 72: System

    Save button. 5.9.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrestcloud.com...
  • Page 73 5.10.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.10.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 74 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
  • Page 75 • Group Name: This column shows the group of the different accounts on the camera. • Description: This column shows a description of the account. • Modify: This column allows the user to modify the user account. • Delete: This column allows the user to delete a user account. Note: The admin account cannot be deleted. •...
  • Page 76 Below is an explanation of the items listed in this field: Default Settings: Only the IP address, user management, and other settings can be recovered after reset. Factory Default: Completely resets the camera to factory default settings. No settings can be recovered after the camera has been returned to its factory default settings.

  • Page 77: Information

    To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file. • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded.
  • Page 78 5.11.2. Log This screen is where the camera’s activity log is kept. Below is a screenshot of the Log screen: To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search.

  • Page 79: Alarm

    5.11.4. Life Statistics This menu allows users to see full life details of the camera. Below is a screenshot of the items found in this menu: 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen:...

  • Page 80: Logout

    The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt.

  • Page 81: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.

  • Page 82: Glossary Of Terms

    • The client PC may have limited resources. • Multicast mode may be causing this issue. • A privacy mask or screensaver may be enabled. • The logged in user may not have enough rights to monitor real-time playback. • The camera’s local video output quality is not enough.
  • Page 83 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.

  • Page 84: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 85: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 86 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts and use the email form.

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