Amcrest IP4M-1028W-EU User Manual
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Amcrest IP4M-1028W-EU User Manual

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IP4M-1028B-EU/IP4M-1028B/
IP2M-841B-EU/IP2M-851B/
IP2M-851W-EU/IP2M-851W IP Camera
User Manual
Version 2.1.3
Revised October 13, 2017
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Summary of Contents for Amcrest IP4M-1028W-EU

  • Page 1 IP4M-1028W-EU/IP4M-1028W/ IP4M-1028B-EU/IP4M-1028B/ IP2M-841B-EU/IP2M-851B/ IP2M-851W-EU/IP2M-851W IP Camera User Manual Version 2.1.3 Revised October 13, 2017...

  • Page 2: Table Of Contents

    4.2.2 Accessing your camera using multiple mobile devices ................13 4.2.3 Configuring advanced settings on your camera ..................13 4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback .............. 13 4.2.5 Using plug-and-play for remote web access ....................13 4.3 Amcrest View App Setup ...........................
  • Page 3 4.4.2 Installing the Amcrest browser plugin ......................33 4.4.3 Logging in ..............................34 4.5 Amcrest Cloud Setup ............................35 4.6 Web Access Setup (AmcrestView.com) ......................36 4.6.1 Installing the AmcrestView.com browser plugin ................. 36 4.6.2 User method ............................39 4.7 Remote Web Access Setup ..........................45 4.7.1 UPnP/DDNS Remote Web Access Setup .....................
  • Page 4 5.3.2.10 Multicast ............................70 5.3.2.11 WiFi ..............................70 5.3.2.12 802.1x ..............................71 5.3.2.13 QoS..............................72 5.3.3 Event ................................73 5.3.3.1 Video Detection ........................... 73 5.3.3.2 Alarm ..............................76 5.3.3.3 Abnormality ............................78 5.3.4 Storage ................................ 81 5.3.4.1 Schedule .............................. 81 5.3.4.2 Destination ............................
  • Page 5 FCC Statement ................................100 Appendix A: Toxic or Hazardous Materials or Elements .................... 101 IC Statement and Additional Information........................102...

  • Page 6: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below:  Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 7: Important Safeguards And Warnings

    Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package and check to ensure that all of the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.

  • Page 8: Features And Specifications

    1.1 Overview The Amcrest Vandal Dome network camera is an excellent tool for digital surveillance that can be useful to a wide variety of users. The camera connects to any router, and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 9: Device Overview

    2 Device Overview The image below shows the structure of the camera (antenna not shown): The camera has 2 cables: 1 DC 12V power & 1 RJ45 Ethernet Network Input/Output port The images below shows the dimensions for the camera (antennas not shown). The measurements are in millimeters (mm): To access the reset button and to adjust the camera angle, use a Torx/Hex wrench to open the camera assembly by removing the 3 screws.

  • Page 10: Connection & Installation

    3 Connection & Installation This section provides information about the connection and installation of the Amcrest Vandal Dome network camera. 3.1 Connection Guide The camera initially should be connected via the following method: In addition to connecting the camera to a computer, the camera should also be connected to a power source, by connecting the included power cable to both a power outlet, and the camera.
  • Page 11 To install the camera onto a wall, follow the steps below: 1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three inner hex screws on enclosure. 2. Place the installation sticker on the wall or ceiling surface that you wish to mount your camera. 3.

  • Page 12: Camera Access Setup

    4 Camera Access Setup This section of the guide will provide the user with information on how to setup access to the camera through any of the following methods. 4.1 Default Username and Password To login to the system for the first time, use one of the following default username/password combinations. Once you’ve successfully logged in, it is highly recommended to change the password for security reasons.

  • Page 13: Camera Setup Methods

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.

  • Page 14: Amcrest View App Setup

    (Lite or Pro) on the App Store or Play Store. The Pro version contains features such as push notifications, sharing video and image files, exporting video in MP4 format, and exporting image files to your phone. The Amcrest Pro version of the app is now free to download from the Play Store and App Store.
  • Page 15 3. Tap the Add Device button. Tap WiFi Camera. Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s serial number.
  • Page 16 8. Give your camera a name, then enter in the Number) is entered correctly, then tap Next. camera’s username and password. Once you’ve filled out all of the fields, tap Next. Note: Most Amcrest cameras can only connect to 2.4 GHz WiFi networks, so please ensure that your...
  • Page 17 Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212- 7538. Step by step video tutorials available at www.amcrest.com/videos...

  • Page 18: Ethernet Wifi Setup

    Plug in your camera and follow the steps below to get your camera up and running. Please wait 30 seconds after plugging in the camera to allow it to initialize. 1. Download and open the Amcrest View Pro app from the App Store or Play Store. 2. From the home screen, tap the icon in the top- 3.
  • Page 19 4. Tap WiFi Camera. 5. Tap Ethernet WiFi Setup. 6. Plug your camera into your router via an Ethernet 7. Ensure your mobile phone is connected to the cable. Don’t worry, once the camera is set up, the WiFi network that you will be connecting your camera can be unplugged and moved to a camera to, then tap Next.
  • Page 20 Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s serial number.
  • Page 21 Note: Note that once the password is changed here it will take effect immediately. If you forget your password, you can always hard reset the camera using the steps detailed in the FAQs section of this guide. 12. Your camera is almost ready. Tap the Start Live 13.

  • Page 22: P2P Setup

    The P2P Setup method is the method that should always be used to add a camera to more devices (smartphones, tablets, using the Amcrest View app) after the initial WiFi Configuration setup method has been followed and completed on the first device using the app.
  • Page 23 4. Tap WiFi Camera. Tap the Add Connected Device button near the top of the screen, then tap P2P Setup. Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please...

  • Page 24: App Walkthrough

    Note: The default username is admin and the default password is admin. 8. Give your camera a name, then enter in the Your camera is now ready to go! Tap the Start camera’s username and password. Once you’ve Live Preview button to get started! filled out all of the fields, tap Next.

  • Page 25: Motion Detection Setup

    4.3.5 Motion detection setup Setting up motion detection for the Vandal Dome camera through the Amcrest View app will allow you to choose how your camera will react to and record motion. This is the best way to record events that are particularly of interest without needing to waste storage space by constantly recording.
  • Page 26 3. Tap Motion Detect to open the motion Select the camera that you want to modify detection settings menu. motion detection settings for. 5. By default, motion detection is enabled. To From this screen, you can modify the settings configure advanced settings, tap the toggle to fine tune how you use motion detection.

  • Page 27: Push Notifications Setup

    Note: This feature is only available on the Amcrest View Pro version of the app, which is free to download. Here is a list of the configuration options for push notifications: ...
  • Page 28 3. Tap Configuration to open the push Select the camera that you want to modify notifications settings menu. Tap Event List to push notification settings for. see a history of past push notifications. 5. Tap your camera’s toggle switch to activate From this screen, you can modify the settings push notifications and configure settings.

  • Page 29: Desktop Access Setup

    4.4.1 Amcrest IP Config Software method Amcrest IP Config Software can be installed for free onto your computer from Amcrest’s official website. The IP Config Software is available for both Windows and Mac operating systems. To get directly to the downloads page, use this link: https://amcrest.zendesk.com/hc/en-us/categories/201939038-All-Downloads...
  • Page 30 1. Log onto your computer, open your web browser of choice, and go to www.amcrest.com/support: 2. Then, hover over the Support tab up top and choose Downloads from the dropdown. 3. This brings you to the downloads page. Click the IP Config Software download link on this page for either Windows or Mac.
  • Page 31 6. Once you see the first page of the installer wizard, click Next to continue. 7. On the next page, check the box next to “I agree”, then click Install.
  • Page 32 8. After the progress bar completes, if you see a Windows Security Alert popup, click Allow access. 9. This brings you to the main screen of Amcrest IP Config Software. Your camera will automatically be found on your network and appear in the list (if properly connected with an Ethernet cable to your router). You will also see the IP address associated with your camera.

  • Page 33: Installing The Amcrest Browser Plugin

    4.4.2 Installing the Amcrest browser plugin Once you’ve followed one of the above methods to get to the login screen for the camera, follow the below steps to install the browser plugin on Internet Explorer: 1. On the main login screen, you should see a popup in the center. Click Install.

  • Page 34: Logging In

    Note: After logging in for the first time, you will be prompted to change your password. To find the camera’s IP address, please refer to the Amcrest IP Config Software method (section 4.4.1) above. To install the browser plugin for the camera’s web interface, please refer to the section 4.4.2 above.

  • Page 35: Amcrest Cloud Setup

    4.5 Amcrest Cloud Setup Amcrest cameras are able to sync with Amcrest Cloud; a service that stores recorded video streams in order to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 36: Web Access Setup (Amcrestview.com)

    4.6 Web Access Setup (AmcrestView.com) You can access your camera through a computer using the P2P web portal AmcrestView.com for quick plug-and- play access. It uses the same technology as the Amcrest View mobile app and is an easy, non-technical setup method.
  • Page 37 3. This will take you to another page where you will need to click the Download Now button: 4. You will be prompted by the browser to install the plugin. Click Run: 5. You may be prompted to verify this download. This software is not harmful to your computer and will not make any unwanted changes.
  • Page 38 7. The plugin will close your browser sessions to install. Save any pages, then click Yes: 8. On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK: 9. You will be taken back to the login page and see another notification from your browser asking you to allow this plugin on this web page.

  • Page 39: User Method

    4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click the Register Now button: 2.
  • Page 40 3. You will see the Registration Successful message and a confirmation email will be sent to you: Check your email, and click the confirmation email from AmcrestView.com: 4. Once you’ve opened the email, click the confirmation link inside to complete your registration:...
  • Page 41 5. You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login: 6. You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: 7.
  • Page 42 8. You will be taken to the main screen of your account. From here, click the Add Device button: 9. Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i”...
  • Page 43 10. You will then see your camera added to the device list on the main screen. Click the ‘eye’ icon to view the live feed: 11. Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: 12.
  • Page 44 13. A final popup will appear asking you to confirm that you allow this plugin on your browser. Mark the checkbox next to Do not show me the warning for this program again, then click Allow: Now you can enable any of your added cameras to see their live feeds. In the top-right panel, there is a channel list.

  • Page 45: Remote Web Access Setup

    6. Click the Connections menu item on the left hand menu, and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 46: Port Forwarding Remote Web Access Setup

    18. Login to your camera, open the main menu then go to Setup -> Network. 19. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 47: Nvr Access

    HTTP Port is 33333, the URL would be http://abc123456789.amcrestddns.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: ...

  • Page 48: Operation And Interface

    5 Operation and Interface This section of the manual details the camera’s interface, as well as all of the operations the camera can perform. The main interface of the camera contains 6 major tabs on the top of the screen. By default, the interface opens on the Live tab.
  • Page 49 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.3.1.2.1. For more information on protocols, see section 5.3.2.2.1. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name...

  • Page 50: Playback

    Button Function Name Function Description Image Adjustment This button opens the image adjustment toolbar, which allows the user to adjust brightness, contrast, saturation, and hue for the live feed’s picture. Adapt/Original Size This button allows the user to switch between displaying the original size of the stream in its set resolution, or to adapt to the size of the monitor display the feed is being viewed on.
  • Page 51 This is the interface for the playback menu. There are 7 main sections: 1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. 2. File Menu: This panel allows the user to select a file type and data source. 3.

  • Page 52: Setup

    5.3 Setup The Setup tab allows the user to change different camera settings. Note: This camera does NOT have PTZ. Below is a screenshot of the setup tab: There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.

  • Page 53: Camera

    5.3.1 Camera This menu section allows the user to change different camera settings for video, and to manage image profiles. 5.3.1.1 Configuration This menu allows the user to configure image profiles for normal, day, and night usage. 5.3.1.1.1 Configuration Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: ...
  • Page 54 high. For the grey part of the video, distortion may occur if the white balance is not accurate. Please note the video may not be clear if the value is too low. The recommended value ranges from 40 to 60. ...
  • Page 55 5.3.1.1.2 Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item:  Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.

  • Page 56: Video

    5.3.1.2 Video This section allows the user to change video settings for the camera’s video feed. There are 4 tabs in this menu item: Video, Snapshot, Overlay, and Path. 5.3.1.2.1 Video Below is a screenshot that shows the Video tab in the Video menu item: Below is an explanation for each of the fields on the Video tab in the Video menu item: ...
  • Page 57  Watermark Character: This field allows the user to set the watermark’s text. The default string is DigitalCCTV. The maximum length is 85 characters. This string can only include numbers, characters, and underscores. Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming.
  • Page 58 5.3.1.2.3 Overlay Below is a screenshot that shows the Overlay tab in the Video menu item: The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature.

  • Page 59: Network

    5.3.1.2.4 Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item:  The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.
  • Page 60 Below is an explanation of the fields on the TCP/IP settings tab:  Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters.  Ethernet Card: This dropdown box allows the user to select which internet access device to use. If the device is connected to a wired connection and a wireless one at the same time, then this box will have options to pick either of the connections.

  • Page 61: Connection

    Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. ...
  • Page 62 The Connection tab is where users can configure port connections. Below is a screenshot of the Connection settings tab: Below is an explanation of the fields on the Connection settings tab:  Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time.

  • Page 63: Pppoe

    5.3.2.2.2 ONVIF The ONVIF tab is where users can configure authentication via the ONVIF standard. Below is a screenshot of the ONVIF settings tab: To enable ONVIF, click the radio button next to Enable, and then click the save button. To reset to default settings, click the Reset Defaults button.

  • Page 64: Ddns

    For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.

  • Page 65: Ip Filter

    5.3.2.5 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users. Below is a screenshot of the IP Filter screen: Below is an explanation of fields on the IP Filter settings screen: ...

  • Page 66: Smtp (Email)

    This is an alternative to using push notifications, which come directly through the Amcrest View app. Instead, email alerts can come directly to your email app and can also, of course, be checked on a computer.

  • Page 67: Upnp

    Below is an explanation of fields on the SMTP (Email) settings screen:  SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service.  Port: This field allows the user to enter the port that corresponds to the selected SMTP server. ...
  • Page 68  Port Mapping List: This table is used to show how the ports for each protocol listed below have been remapped by the UPnP protocol. The first column shows the checkboxes to enable the corresponding service on the table. The second column shows the name of the services. To edit this, double click on the service line item. The third column shows the name of the protocol used by that service.

  • Page 69: Snmp

    5.3.2.8 SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework in order to allow connection between various network devices. Below is a screenshot of the SNMP settings screen: Below is an explanation of fields on the SNMP settings screen: ...

  • Page 70: Multicast

    Click the checkbox next to Enable to the Bonjour functionality. The Server Name field allows the user specify what name to use in order to connect devices via the Bonjour protocol. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 71 Below is an explanation of the fields on the WiFi tab of the WiFi menu:  Enable: This checkbox allows the user to enable WiFi functionality.  Add SSID: This button allows the user to manually enter in an SSID. ...

  • Page 72: Qos

    To enable 802.1x, click the checkbox next to Enable. An authentication method can be chosen from the dropdown box, and a username and password can be entered in their respective fields. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 73: Event

    5.3.3 Event This menu section allows the user to change different settings for triggering events. 5.3.3.1 Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper. 5.3.3.1.1 Motion Detect This tab allows the user to modify motion detection settings. Below is a screenshot of the Motion Detect tab: Below is an explanation of the fields on the Motion Detect tab: ...
  • Page 74  Detection Area: Clicking this button opens a pop up screen that can be used to set detection areas. When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100).
  • Page 75 5.3.3.1.2 Video Tamper This tab allows the user to modify video tamper settings. Below is a screenshot of the Video Tamper tab: Below is an explanation of the fields on the Video Tamper tab:  Enable: This checkbox enables a video tamper alarm for the camera. ...

  • Page 76: Alarm

    5.3.3.2 Alarm This screen is used to set external alarm settings for the camera and any devices attached to the camera’s relay. Below is a screenshot of the Alarm settings screen: Below is an explanation of the fields on the Alarm settings screen: ...
  • Page 77  Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be.  Send Email: This checkbox allows the user to enable the camera to send an email when an alarm is activated. ...

  • Page 78: Abnormality

    5.3.3.3 Abnormality This menu has 3 tabs: SD Card, Network, and Illegal Access 5.3.3.3.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: ...
  • Page 79 5.3.3.3.2 Network This tab allows the user to set the camera’s response to a Network related abnormality. Below is a screenshot of the Network tab screen: Below is an explanation of the fields on the Network settings tab:  Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict.
  • Page 80 5.3.3.3.3 Illegal Access This tab allows the user to set the camera’s response to an Illegal Access related abnormality. Below is a screenshot of the Illegal Access tab screen: Below is an explanation of the fields on the Illegal Access settings tab: ...

  • Page 81: Storage

    5.3.4 Storage This menu section allows the user to change storage settings for the camera. 5.3.4.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.3.4.1.1 Record Schedule This tab is where video recording settings are configured.
  • Page 82 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.3.4.1.2 Snapshot Schedule This tab is where snapshot recording settings are configured. Below is a screenshot of the Snapshot Schedule settings screen: Below is an explanation of the fields on the Snapshot Schedule settings tab: ...
  • Page 83 5.3.4.1.3 Holiday Schedule This tab is where holiday settings are configured. Below is a screenshot of the Holiday Schedule settings screen: Below is an explanation of the fields on the Holiday Schedule settings tab:  Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule.

  • Page 84: Destination

    5.3.4.2 Destination This menu controls where recorded media is stored. There are 4 tabs in this menu: Path, SD Card, FTP, and NAS. 5.3.4.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: ...
  • Page 85  Refresh: This button refreshes the SD card table.  Format: This button formats the SD card. 5.3.4.2.3 FTP This tab is where the user can change FTP settings. Below is a screenshot of the FTP tab: Below is an explanation of the fields on the FTP settings tab: ...

  • Page 86: Record Control

    5.3.4.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab:  Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media. ...

  • Page 87: System

    5.3.5 System This menu section allows the user to change general settings for the camera. 5.3.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.3.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: ...
  • Page 88 5.3.5.1.1 Date & Time This tab is where the user can configure the date and time settings for the camera. Below is a screenshot of the Date & Time tab: Below is an explanation of the fields on the Date & Time settings tab: ...

  • Page 89: Manage Users

    5.3.5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: ...

  • Page 90: Restore Factory Settings

    5.3.5.3 Restore Factory Settings This screen allows the user to reset the camera and all of its settings to the factory settings. Below is a screenshot of the Default screen: Note: An alternate method to conduct a Factory Reset for the device is to press and hold the indicator light/reset button on the back of the device for 10 seconds (until the light changes).

  • Page 91: Auto Maintain

    5.3.5.5 Auto Maintain This screen allows the user to set auto maintenance settings for the camera. Below is a screenshot of the Auto Maintain screen: Below is an explanation of the fields on the Auto Maintain screen:  Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.

  • Page 92: Information

    5.3.6 Information This menu section allows the user to view information about the camera for reference purposes. 5.3.6.1 Version This screen allows the user to see various information about the camera’s software versions, as well as other information. Below is a screenshot of the camera’s version screen: On this screen, software version, web interface version, and ONVIF version are displayed.

  • Page 93: Online Users

    5.3.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.4 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all of the alarm instances that have occurred.

  • Page 94: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring:  The power input is not correct voltage.  The power cable connection is not secured correctly.  The firmware was upgraded incorrectly. 2.
  • Page 95 Below are a few possible reasons why this may be occurring:  The video quality setting is too low.  The camera software has a read error. Restart the camera to solve this problem.  The SD card is broken. ...
  • Page 96 11. Network connection is not stable. Below are a few possible reasons why this may be occurring:  The network is not stable.  There may be an IP address conflict.  There may be a MAC address conflict.  The PC or camera network card may be defective.
  • Page 97 16. Forgot login information. Below are a few solutions:  Hold the reset button on the back of the camera to execute a factory reset. This will restore the device to its factory settings and will reset ALL of the camera’s settings. 17.

  • Page 98: Glossary Of Terms

     S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera.  Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.
  • Page 99  Subnet Mask – a 32-bit number that masks an IP address, and divides the IP address into network address and host address.  TCP/IP – TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large.
  • Page 100 FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.
  • Page 101 Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 102 All the designs and software here are subject to change without prior written notice.  All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following:  Visit http://amcrest.com/contacts...

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