Amcrest IP2M-858W User Manual
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Amcrest IP2M-858W User Manual

2mp outdoor wifi ptz speed dome camera
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Amcrest IP2M-858W / IP2M-858B
2MP Outdoor WiFi PTZ Speed Dome Camera
User Manual
Version: 1.0.3
th
Revised October 19
, 2018

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Summary of Contents for Amcrest IP2M-858W

  • Page 1 Amcrest IP2M-858W / IP2M-858B 2MP Outdoor WiFi PTZ Speed Dome Camera User Manual Version: 1.0.3 Revised October 19 , 2018...

  • Page 2: Table Of Contents

    4.2 Camera setup methods ................13 4.3. App Setup ....................14 4.4 Desktop Access Setup ................23 4.5 Amcrest Cloud Desktop Setup ..............25 4.6 Web Access Setup (AmcrestView.com) ........... 25 4.7 Remote Web Access Setup ............... 34 5. Web Operation and Interface ................ 38 5.1.
  • Page 3 5.6. Network ....................59 5.6.4. DDNS ..................... 63 5.7. PTZ ......................73 5.8. Event ......................75 5.9. Storage ....................86 5.9.2 Destination .................... 88 5.10. System ....................92 5.11. Information ................... 98 5.5 Alarm ......................101 5.6 Logout ......................101 6.

  • Page 4: Welcome

    Welcome Thank you for purchasing an Amcrest Speed Dome PTZ camera! This user manual is designed to be a reference tool for the installation and operation of your IP camera. Here you can find information about the camera’s features and functions, as well as information to aid in troubleshooting.

  • Page 5: Important Safeguards And Warnings

    Important Safeguards and Warnings 1．Electrical Safety All installation and operation should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.

  • Page 6: Features And Specifications

    Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1. Features and Specifications 1.1 Overview...

  • Page 7: Device Overview

    Advanced Playback Function This device supports real-time recording and supports searching through recorded footage, fast forward playback, and downloading of videos and screenshots. The Outdoor Speed Dome PTZ camera can also playback in slow motion, backwards, and frame by frame as needed. When recording, the Outdoor Speed Dome PTZ network camera shows a date/time overlay to ensure accurate viewing of events when they occurred.

  • Page 8: Connection & Installation

    3. Connection & Installation This section provides information about the connection and installation of the Amcrest Outdoor PTZ camera. Note: This is a POE+ device and requires a POE+ compatible router/switch to function. 3.1 Connection Guide The camera initially should be connected via the following method: 3.2.

  • Page 9: Microsd Card Installation

    Ethernet Connection - This connection is used to transmit data and transmit PoE power to the unit. The unit is PoE + (802.3at) compatible. AUDIO - This connection provides two-way audio to the unit. The red wire is for AUDIO OUT, the white wire is for AUDIO IN, and the black wire is there to ground the audio.

  • Page 10: Physical Installation Guide

    3. Gently press the card into place within the slot to click and lock the microSD card into place. 3.4 Physical Installation Guide This installation guide will highlight how to properly install and mount your camera in several different environments. These environments included; wood, masonry (brick /block walls), and cement. Prior to installation, please ensure that the installation environment can support at least three times the weight of the camera and the installation bracket.
  • Page 11 3.4.1 Wood Installation 1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket of the camera to remove the unit from its base. 2. Using the mounting bracket, mark holes in the appropriate areas you would like to mount the camera.
  • Page 12 Note: For a more detailed representation of the process, please refer to figure 3.4.2 below: Figure 3.4.2 3.4.3 Cement Installation 1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket to remove the unit from its base. 2.

  • Page 13: Camera Access Setup

    4.3. App Setup. This section will walk you through how to setup your camera on the Amcrest Cloud as well as the Amcrest View Pro app. This will allow you to view your camera from your mobile device, anywhere, anytime.

  • Page 14: App Setup

    Amcrest cloud app as well as the Amcrest View Pro app. 4.3.1. Amcrest Cloud App Setup Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com...
  • Page 15 Note: Connect your mobile device to the same network that your camera is on. 3. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 4. Tap on Add Camera.
  • Page 16 7. If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added. Tap OK to proceed. 8. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers.
  • Page 17 9. If you are connecting a WiFi camera to the Amcrest Cloud and would like to enable WiFi via the Ethernet WiFi Setup method, tap Setup Camera WiFi. Additionally, if you would like to skip the WiFi process and have your WiFi camera running solely as a wired device, tap on Skip WiFi Setup.
  • Page 18 9. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish. The camera has now been successfully added to your Amcrest Cloud account. For more information about the Amcrest Cloud app and its features, visit...
  • Page 19 Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device.
  • Page 20 Select your connection type, in this case, select the left tab Set Up A New Camera On WiFi or Connect New Device (on Android) to begin adding the device to the app. Tap Ethernet WiFi Setup to continue. Ensure an Ethernet cable is connected from the router to the camera and the included power adapter is connected to the device.
  • Page 21 n the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field. Press Next to continue. Note: Android users, tap on Scan QR Code to access the QR code reader. Give the camera a name (e.g.
  • Page 22 The app will prompt you to change the password for your camera. Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. Your camera is not set up and ready for use on the Amcrest View Pro app.

  • Page 23: Desktop Access Setup

    For more information about Amcrest View Pro and its functionalities visit amcrest.com/support For more information on alternative setup methods for your camera in the Amcrest View Pro app visit the following links: IP/Domain/DDNS App Setup: Used to establish a connection without using P2P. For more information on this setup method visit, amcrest.com/IPDomainDDNSsetup...
  • Page 24 (section 4.6). To setup advanced remote access via UPnP/DDNS or Port Forwarding see section 4.7.1 and 4.7.2. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888- 212-7538. Step by step video tutorials available at http://www.amcrest.com/videos...

  • Page 25: Amcrest Cloud Desktop Setup

    4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere. For more information visit amcrest.com/support...
  • Page 26 4.6.1 Installing the AmcrestView.com browser plugin Open Internet Explorer, type ”www.amcrestview.com” into the search bar, and hit Enter. This will take you to the login screen: Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: This will take you to another page where you will need to click the Download Now button: You will be prompted by the browser to install the plugin.
  • Page 27 You may be prompted to verify this download. This software is not harmful to your computer and will not make any unwanted changes. To verify, start by clicking View Downloads: In the View Downloads page, right click the plugin, then click Run Anyway.
  • Page 28 Now the plugin has been installed successfully and you can continue to register for an account for camera access through AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set...
  • Page 29 Password, then Confirm Password, type your Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of Service’, then click Create an Account: You will see the Registration Successful message and a confirmation email will be sent to you:...
  • Page 30 Check your email, and click the confirmation email from AmcrestView.com: 2. Once you’ve opened the email, click the confirmation link inside to complete your registration:...
  • Page 31 You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login: You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: A popup will appear from your Windows Firewall. Click Allow access:...
  • Page 32 You will be taken to the main screen of your account. From here, click the Add Device button: Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i”...
  • Page 33 Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here.

  • Page 34: Remote Web Access Setup

    UPnP on your router. Below is a step-by-step walkthrough that details how to setup the Amcrest PoE cameras for Remote Web Access using UPnP and DDNS: 1. Login to your camera’s web interface, open the main menu then go to Setup -> Network.
  • Page 35 HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 36 4.7.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest PoE cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: 1.
  • Page 37 19. Login to your camera, open the main menu then go to Setup -> Network. 20. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 38: Web Operation And Interface

    If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts and use the email form Call Amcrest Support using one of the following numbers Toll Free: (888)212-7538 International Callers (Outside of US): +1-713-893-8956...
  • Page 39 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name...
  • Page 40 Audio Click this button to enable or disable audio output from the camera. This feature allows the user to listen in on the audio the camera’s microphone is picking up. Bidirectional Talk Click and hold this button to enable bidirectional talk. This feature allows the user to broadcast audio from their computer to the camera.
  • Page 41 5.2 PTZ The PTZ tab allows the user to change the position of the camera. Below is a screenshot of the PTZ tab: The PTZ control panel allows the user to position the camera in different ways The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction.
  • Page 42 Click Go To access a preset. Tour allows the user to string multiple presets together. To create and manage tours, follow the steps below: Ensure you have more than 1 preset configured already. Input the tour value and click Start. Input the preset value and then click the Add Preset button to add a preset.

  • Page 43: Playback

    Click Go To to have to have the camera position itself to the entered values. 5.3 Playback The Playback tab allows the user to playback the camera’s recorded video. Below is a screenshot of the Playback tab: This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu.

  • Page 44: Cloud Storage

    5.4. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.

  • Page 45: Camera

    5.5. Setup The Setup tab allows the user to change different camera settings Below is a screenshot of the setup tab: There are 4 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.
  • Page 46 5.5.1.1 Configuration This menu allows the user to configure image profiles for normal, day, and night usage. 5.5.1.1.1. Picture Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: Profile: This dropdown box allows the user to select which profile to modify.
  • Page 47 adjusted accordingly. You can use this function when the whole video is too dark or too bright. Please note the video may become hazy if the value is too high. The recommended value ranges from 40 to 60. Contrast: This slider is used to adjust playback and recorded video window contrast.
  • Page 48 Flip: This dropdown box allows the user to flip the video feed picture. Flipping the picture is recommended only if the camera is mounted upside down. To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. 5.5.1.1.2.
  • Page 49 Grade: This slider allows the user to specify the level of 2D noise reduction level. The value ranges from 1 -50 3D NR: This radio button allows the user to turn the 3D Noise Reduction feature on or off. 3D NR Level: This slider allows the user to specify the 3D Noise Reduction level.
  • Page 50 To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. 5.5.1.1.5. Day & Night Used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: Profile: This dropdown box allows the user to select which profile to modify.
  • Page 51 Semi Auto: Allows the user to set focus settings as well as having the camera automatically detect optimal focus settings. Manual: Allows the user to have full manual control of focus control settings. Focus Limit: Allows the user to set focus limits (in cm) within the camera.

  • Page 52: Profile Management

    Auto: Allows the user to let the camera automatically detect defog settings. To reset to default settings, you can also click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button 5.5.1.1.9.

  • Page 53: Video

    • Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 54 • Reference Bit Rate: This is the recommended bit rate value according to the resolution and frame rate selected. • Bit Rate: This dropdown box allows the user to select a bit rate. • Frame Interval: This field allows the user to set the P frame amount between two I frames.
  • Page 55 • Image Size: This dropdown box shows the image size. By default, the screenshot size is the same size as the video feed’s resolution. • Quality: This dropdown box allows the user to select image quality. Quality is adjusted on a scale of 1-6.
  • Page 56 The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.
  • Page 57 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.5.2.3. Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: •...

  • Page 58: Audio

    • The Video Clips field allows the user to select where to save video clips to. Click the Browse button to select a different destination folder. To reset to default settings, click the Reset Defaults button. To save the settings, click the Save button.

  • Page 59: Network

    • Noise Filter: This dropdown box allows the user to enable or disable the audio noise filter function. This function provides cleaner audio quality when enabled. • Microphone Volume: This slider allows the user to select the microphone volume. The value ranges from 0 to 100.
  • Page 60 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...
  • Page 61 Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...
  • Page 62 Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. •...

  • Page 63: Ddns

    To enable ONVIF, click the radio button next to Enable, and then click the save button. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.6.3.
  • Page 64 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 65 • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end. •...
  • Page 66 • Login Anonymously: This checkbox allows the user to anonymously login to the server. • Username: This field allows the user to enter the SMTP username. • Password: This field allows the user to enter the password associated with the SMTP username.
  • Page 67 Below is an explanation of fields on the UPnP settings screen: • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed.
  • Page 68 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.6.8. SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework to allow connection between various network devices.
  • Page 69 Click the checkbox next to Enable to the Bonjour functionality. The Server Name field allows the user to specify what name to use to connect devices via the Bonjour protocol. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button.
  • Page 70 Below is an explanation of the fields on the WiFi tab of the WiFi menu: ● Enable: This checkbox allows the user to enable WiFi functionality. ● Add SSID: This button allows the user to manually enter in an SSID. ●...
  • Page 71 The WiFi camera will now be connected to your WiFi network. You can now remove the Ethernet cable from the device. Please note, the IP address listed in the WiFi Network Information menu will be the IP address used to access your camera wirelessly. 5.6.12.
  • Page 72 To enable this feature, click the Enable checkbox. Enter the IP address of the device you wish to auto register, the port number of that device and the sub device ID. The sub device ID can be the device ID of the unit being registered.

  • Page 73: Ptz

    Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso 5.7. PTZ This menu allows the user to set PTZ presets, tours, scans, patterns, pan settings, and other PTZ related functions to the camera.
  • Page 74 Preset: Allows the user to add and delete preset options for PTZ functionality. To begin adding a preset to your camera, click the Add button. To refresh the screen click Refresh, to delete a preset, press Delete or to remove all the presets, click Remove All. Tour: Allows the user to string multiple presets together.

  • Page 75: Event

    The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.
  • Page 76 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 77 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Anti-Dither: This field allows the user to set the anti-dither time.
  • Page 78  To designate a zone, click and drag the mouse over the area desired. When a colored box is displayed over the live feed, that area is now enabled for motion detection. After the motion detection zone is set, click the enter button to exit the motion detection screen.
  • Page 79 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set video tampering for certain days of the week.
  • Page 80 • Relay Out: This checkbox allows the user to enable the camera to trigger a connected alarm (connected to the alarm port on the back of the camera) when a video tamper alarm is triggered. • Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be.
  • Page 81 • Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio. o Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm.
  • Page 82 • PTZ: This checkbox allows the user to enable PTZ events to be sent from the camera. This event can be sent via email alerts or via the web interface directly. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when an audio detection alarm is triggered.
  • Page 83 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. •...
  • Page 84 5.8.4. Abnormality This menu allows the user to adjust abnormality event settings. This menu has 3 tabs: SD Card, Network, and Illegal Access. 5.8.4.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 85 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.

  • Page 86: Storage

    5.9. Storage This menu section allows the user to change storage settings for the camera. 5.9.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.9.1.1 Record Schedule This tab is where video recording settings are configured.
  • Page 87 o Setup: Clicking this button opens a screen that allows for recording periods to be set for each day and for each recording type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button.

  • Page 88: Destination

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.9.1.3. Holiday Schedule This tab is where holiday settings are configured. Below is a screenshot of the Holiday Schedule settings screen: Below is an explanation of the fields on the Holiday Schedule settings tab: •...
  • Page 89 Below is an explanation of the fields on the Path settings tab: • Event Type: This column designates storage options available to the camera. The options are SD Card, FTP, and NAS. • Record Type: These columns designate which recording type should be recorded to which event type.
  • Page 90 Read Only: This button allows the user to designate an SD card as read only. • Hot Swap: This button allows the user to physically remove the SD card and replace it with another safely. • Refresh: This button refreshes the SD card table. •...
  • Page 91 5.9.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab: • Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media.

  • Page 92: System

    Refresh button. To save the settings, click the Save button. 5.9.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 93 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.10.1.2 Date & Time This tab is where the user can configure the date and time settings for the camera. Below is a screenshot of the Date &...
  • Page 94 • DST Type: This radio button allows the user to select whether DST is based on the week, or a specific day. • Start Time: This dropdown box and field allow the user to enter in the start time for DST.
  • Page 95 • Group: This tab shows the user groups available on the camera. • No.: This column shows the user’s number on the user list. User Name: This column shows the usernames of the different accounts on the camera. • Group Name: This column shows the group of the different accounts on the camera. •...
  • Page 96 Below is an explanation of the items listed in this field: Default Settings: Only the IP address, user management, and other settings can be recovered after reset. Factory Default: Completely resets the camera to factory default settings. No settings can be recovered after the camera has been returned to its factory default settings.
  • Page 97 To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.10.7. Upgrade This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe...

  • Page 98: Information

    • Search for the model number of your camera and download the latest firmware file. • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. •...
  • Page 99 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.11.2.1.
  • Page 100 5.11.4. Life Statistics This menu allows users to see full life details of the camera. Below is a screenshot of the items found in this menu:...

  • Page 101: Alarm

    5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log.

  • Page 102: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.
  • Page 103 Below are a few possible reasons why this may be occurring: • Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows. • ActiveX controls have been disabled. • The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.

  • Page 104: Glossary Of Terms

    • The alarm cable is not connected correctly. • The alarm input signal is not correctly configured. • There are two loops connected to one alarm device. 11. Downloaded files cannot be played back. Below are a few possible reasons why this may be occurring: •...
  • Page 105 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.

  • Page 106: Fcc Statement

    • Video Tamper – Video Tamper refers to any major changes happening to the video feed such as it being blocked out, interfered with, or disconnected. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 107: Ic Warning Statement

    IC Warning Statement TThis device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 108 • All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following:...
  • Page 109 • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212- 7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 • Email Amcrest Customer Support support@amcrest.com...

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