Amcrest IP2M-851E User Manual
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Amcrest IP2M-851E User Manual

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Summary of Contents for Amcrest IP2M-851E

  • Page 1 Amcrest IP2M-851E User Manual...
  • Page 2 Amcrest IP2M-851E...
  • Page 3 Version 2.1.0 Revised September 15, 2017 Welcome ..................................Important Security Warning ............................Important Safeguards and Warnings ..........................1 Features and Specifications ............................1.1 Overview ................................1.2 Features ................................2 Device Overview ................................. 3 Connection & Installation ............................3.1 Connection Guide .............................. 3.2 Installation Guide ...............................
  • Page 4 4.2.2 Accessing your camera using multiple mobile devices ................4.2.3 Configuring advanced settings on your camera ..................4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback .............. 4.2.5 Using plug-and-play for remote web access ....................4.3 Amcrest View App Setup ...........................
  • Page 5 4.6 Web Access Setup (AmcrestView.com) ......................4.6.1 Installing the AmcrestView.com browser plugin ................. 4.6.2 User method ............................4.7 Remote Web Access Setup ..........................4.7.1 UPnP/DDNS Remote Web Access Setup ..................... 4.7.2 Port Forwarding Remote Web Access Setup ....................4.8 NVR Access ................................ 5 Operation and Interface ............................
  • Page 6 5.3.2.3 PPPoE ..............................5.3.2.4 DDNS ..............................5.3.2.5 IP Filter ..............................5.3.2.6 SMTP (Email) ............................5.3.2.7 UPnP ..............................5.3.2.8 SNMP ..............................5.3.2.9 Bonjour ..............................5.3.2.10 Multicast ............................5.3.2.11 WiFi ..............................5.3.2.12 802.1x ..............................5.3.2.13 QoS..............................5.3.3 Event ................................5.3.3.1 Video Detection ........................... 5.3.3.2 Alarm ..............................
  • Page 7 5.3.4.1 Schedule .............................. 5.3.4.2 Destination ............................5.3.4.3 Record Control ............................. 5.3.5 System ................................ 5.3.5.1 General ..............................5.3.5.2 Manage Users ............................5.3.5.3 Restore Factory Settings ........................5.3.5.4 Import/Export ............................5.3.5.5 Auto Maintain ............................5.3.5.6 Upgrade ............................... 5.3.6 Information ..............................5.3.6.1 Version ..............................5.3.6.2 Log ...............................
  • Page 8 6. FAQs/Troubleshooting ............................. Glossary of Terms ................................ 98 FCC Statement ................................Appendix A: Toxic or Hazardous Materials or Elements ....................

  • Page 9: Important Security Warning

    Email Amcrest Customer Support support@amcrest.com Important Security Warning In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 10: Important Safeguards And Warnings

    Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package and check to ensure that all of the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.

  • Page 11: Features And Specifications

    1.1 Overview The Amcrest Vandal Dome network camera is an excellent tool for digital surveillance that can be useful to a wide variety of users. The camera connects to any router, and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 12: Device Overview

    2 Device Overview The image below shows the structure of the camera (antenna not shown): The camera has 2 cables: 1 DC 12V power & 1 RJ45 Ethernet Network Input/Output port The images below shows the dimensions for the camera (antennas not shown). The measurements are in millimeters (mm): To access the reset button and to adjust the camera angle, use a Torx/Hex wrench to open the camera assembly by removing the 3 screws.

  • Page 13: Connection And Installation

    3 Connection & Installation This section provides information about the connection and installation of the Amcrest Vandal Dome network camera. 3.1 Connection Guide The camera initially should be connected via the following method: In addition to connecting the camera to a computer, the camera should also be connected to a power source, by connecting the included power cable to both a power outlet, and the camera.
  • Page 14 Note: Prior to installation, please ensure that the installation environment can support at least 3x the weight of the camera + bracket. To install the camera onto a wall, follow the steps below: 1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three inner hex screws on enclosure.

  • Page 15: Camera Access Setup

    4.2 Camera setup methods To make your experience with the Amcrest WiFi camera easy and simple, we've provided multiple ways to set up, view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your camera in the way that works best for you.

  • Page 16: Amcrest View App Setup

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 18 Note: After installing the app, and before starting the app setup process, please make sure your phone is connected to the WiFi network you will be connecting your camera to. 2. From the home screen, tap the icon in the top-right corner to open the Device List.
  • Page 19 3. Tap the Add Device button. 4. Tap WiFi Camera. Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s...
  • Page 20 5. Tap WiFi Configuration Setup. 6. Scan the QR code from the sticker on your camera. Note: The default username is admin and default password admin. 7. Double check to ensure that your S/N (Serial 8. Give your camera a name, then enter in the Number) is entered correctly, then tap Next.
  • Page 21 Note: Most Amcrest cameras can only connect to 2.4 GHz WiFi networks, so please ensure that your phone connected to a compatible network. Otherwise, perform the Ethernet WiFi Setup method in section 4.3.2. 9. Enter your WiFi password, then tap Next.
  • Page 22 Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1- 8882127538. Step by step video tutorials available at www.amcrest.com/videos...
  • Page 23 Plug in your camera and follow the steps below to get your camera up and running. Please wait 30 seconds after plugging in the camera to allow it to initialize. 1. Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 24 2. From the home screen, tap the icon in the 3. Tap the Add Device button. topright corner to open the Device List.
  • Page 25 4. Tap WiFi Camera. 5. Tap Ethernet WiFi Setup.
  • Page 26 6. Plug your camera into your router via an Ethernet 7. Ensure your mobile phone is connected to the WiFi cable. Don’t worry, once the camera is set up, the network that you will be connecting your camera camera can be unplugged and moved to a to, then tap Next.
  • Page 27 Note: The default username is admin and the default password is admin. 10. Give your camera a name, then enter in the 11. Pick a WiFi network, enter in the password, and tap camera’s username and password. Once you’ve Next. filled out all of the fields, tap Next.
  • Page 28 Note: Note that once the password is changed here it will take effect immediately. If forget your password, you can always hard reset the camera using the steps detailed in the FAQs section of this guide. 12. Your camera is almost ready. Tap the Start Live 13.
  • Page 29 The P2P Setup method is the method that should always be used to add a camera to more devices (smartphones, tablets, using the Amcrest View app) after the initial WiFi Configuration setup method has been followed and completed on the first device using the app.
  • Page 30 2. From the home screen, tap the icon in the top right 3. Tap the Add Device button. corner to open the Device List.
  • Page 31 4. Tap WiFi Camera. 5. Tap the Add Connected Device button near the top of the screen, then tap P2P Setup. Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame.
  • Page 32 6. Scan the QR code from the sticker on your camera. 7. Double check to ensure that your S/N (Serial Number) is entered correctly, then tap Next. Note: The default username is admin and default password is admin. 8. Give your camera a name, then enter in the 9.

  • Page 33: Motion Detection Setup

    4.3.5 Motion detection setup Setting up motion detection for the Vandal Dome camera through the Amcrest View app will allow you to choose how your camera will react to and record motion. This is the best way to record events that are particularly of interest without needing to waste storage space by constantly recording.
  • Page 34 Follow the steps below to setup motion detection on your camera. 1. From the home screen, tap the icon in the top 2. Tap Configuration Center to open the left corner to open the main menu. Configuration Center.
  • Page 35 3. Tap Motion Detect to open the motion 4. Select the camera that you want to modify detection settings menu. motion detection settings for.
  • Page 36 Note: This feature is only available on the Amcrest View Pro version of the app, which is free to download. Here is a list of the configuration options for push notifications: •...
  • Page 37 1. From the home screen, tap the icon in the top left 2. Tap Push Notifications to open the Push corner to open the main menu. Notifications settings menu. 3. Tap Configuration to open the push 4. Select the camera that you want to modify notifications settings menu.

  • Page 38: Desktop Access Setup

    5. Tap your camera’s toggle switch to activate 6. From this screen, you can modify the settings push notifications and configure settings. to fine tune push notifications to your preference. 4.4 Desktop access setup There are 2 ways to access your camera from a computer (laptop or desktop) which are: locally or remotely. Local Access: Logging into your camera’s web interface from a computer or laptop device connected to the same network as your camera (home, office, etc.).

  • Page 39: Amcrest Ip Config Software Method

    4.4.1 Amcrest IP Config Software method Amcrest IP Config Software can be installed for free onto your computer from Amcrest’s official website. The IP Config Software is available for both Windows and Mac operating systems. To get directly to the downloads page, use this link: https://amcrest.zendesk.com/hc/en-us/categories/201939038-All-Downloads...
  • Page 40 3. This brings you to the downloads page. Click the IP Config Software download link on this page for either Windows or Mac. 4. Find the download in your Downloads folder, and click it to open the installer. 5. You will be asked to allow this program to make changes to your computer with a pop-up window, click Yes.
  • Page 41 7. On the next page, check the box next to “I agree”, then click Install.
  • Page 42 8. After the progress bar completes, if you see a Windows Security Alert popup, click Allow access.
  • Page 43 9. This brings you to the main screen of Amcrest IP Config Software. Your camera will automatically be found on your network and appear in the list (if properly connected with an Ethernet cable to your router). You will also see the IP address associated with your camera.

  • Page 44: Installing The Amcrest Browser Plugin

    4.4.2 Installing the Amcrest browser plugin Once you’ve followed one of the above methods to get to the login screen for the camera, follow the below steps to install the browser plugin on Internet Explorer: 1. On the main login screen, you should see a popup in the center. Click Install.
  • Page 45 Note: After logging in for the first time, you will be prompted to change your password. To find the camera’s IP address, please refer to the Amcrest IP Config Software method (section 4.4.1) above. To install the browser plugin for the camera’s web interface, please refer to the section 4.4.2 above.
  • Page 46 2. Enter your login credentials. You may be prompted to change your password. 3. (Optional) Save this web page as a Favorite for easy access in the future. The camera is now successfully set up for live viewing and playback! To setup WiFi (optional), navigate to Setup >...

  • Page 47: Amcrest Cloud Setup

    5. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
  • Page 48 the login screen: Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: This will take you to another page where you will need to click the Download Now button: You will be prompted by the browser to install the plugin.
  • Page 49 You may be prompted to verify this download. This software is not harmful to your computer and will not make any unwanted changes. To verify, start by clicking View Downloads: In the View Downloads page, right click the plugin, then click Run Anyway. The plugin will close your browser sessions to install.

  • Page 50: User Method

    AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click...
  • Page 51 2. You will be taken to the registration form. Enter your Username, Password, then Confirm Password, type your Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of Service’, then click Create an Account:...
  • Page 52 Check your email, and click the confirmation email from AmcrestView.com: 4. Once you’ve opened the email, click the confirmation link inside to complete your registration:...
  • Page 53 5. You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login: 6. You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: 7.
  • Page 54 8. You will be taken to the main screen of your account. From here, click the Add Device button: 9. Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i”...
  • Page 55 10. You will then see your camera added to the device list on the main screen. Click the ‘eye’ icon to view the live feed: 11. Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow:...
  • Page 56 12. You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here. Click the small arrow to the right of Allow, then click Allow for all websites: 13.
  • Page 57 Now you can enable any of your added cameras to see their live feeds. In the top-right panel, there is a channel list. Click the small square icon to enable your feed for an added camera to see the video feed:...

  • Page 58: Upnp/Ddns Remote Web Access Setup

    6. Click the Connections menu item on the left hand menu, and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 59: Port Forwarding Remote Web Access Setup

    16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: • Visit http://amcrest.com/contacts...

  • Page 60: Nvr Access

    18. Login to your camera, open the main menu then go to Setup -> Network. 19. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 61: Operation And Interface

    5 Operation and Interface This section of the manual details the camera’s interface, as well as all of the operations the camera can perform. The main interface of the camera contains 6 major tabs on the top of the screen. By default, the interface opens on the Live tab.
  • Page 62 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.3.1.2.1. For more information on protocols, see section 5.3.2.2.1. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name...
  • Page 63 Help Click this button to open a window that details the buttons and functions shown on this screen. Section 3: This bar allows the user to change video settings for the live playback screen. See the below table for an explanation of the video settings: Button Function Name...
  • Page 64 This is the interface for the playback menu. There are 7 main sections: 1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. 2. File Menu: This panel allows the user to select a file type and data source. 3.
  • Page 65 click to download the files to the PC. 5.3 Setup The Setup tab allows the user to change different camera settings. Note: This camera does NOT have PTZ. Below is a screenshot of the setup tab:...
  • Page 66 There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. 2. Menu Items: These menu items each open up a different menu that allows the user to change specific settings for the camera.
  • Page 67 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. •...

  • Page 68: Profile Management

    • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed. The three options are 50 Hz, 60 Hz, and Outdoor. The desired option should offset any flickering effect caused by the electrical current used in the specific area. •...
  • Page 69 Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 70 Below is an explanation for each of the fields on the Video tab in the Video menu item: • Code-Stream Type: This dropdown box allows the user to select different encode frame rates for different recorded events. This includes the main stream, motion stream, and alarm stream. The camera supports active control frame function (ACF).
  • Page 71 Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming. The Main Stream and the Sub Stream have the same fields. Sub Stream can be enabled by checking the box next to Enable. To reset to default settings, click the Reset Defaults button.
  • Page 72 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.
  • Page 73 Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder. •...
  • Page 74 Below is an explanation of the fields on the TCP/IP settings tab: • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. • Ethernet Card: This dropdown box allows the user to select which internet access device to use. If the device is connected to a wired connection and a wireless one at the same time, then this box will have options to pick either of the connections.
  • Page 75 Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...
  • Page 76 5.3.2.2.1 Connection The Connection tab is where users can configure port connections. Below is a screenshot of the Connection settings tab: Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time.
  • Page 77 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 78 To configure the camera for DDNS access using AmcrestDDNS, see section 4.7.1. Below is a screenshot of the DDNS settings screen, configured to AmcrestDDNS: To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 79 This is an alternative to using push notifications, which come directly through the Amcrest View app. Instead, email alerts can come directly to your email app and can also, of course, be checked on a computer.
  • Page 81 Below is an explanation of fields on the SMTP (Email) settings screen: • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...
  • Page 82 Below is an explanation of fields on the UPnP settings screen: • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed. o Successful: This means that UPnP mapping has succeeded.
  • Page 83 5.3.2.8 SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework in order to allow connection between various network devices. Below is a screenshot of the SNMP settings screen: Below is an explanation of fields on the SNMP settings screen: •...
  • Page 84 Click the checkbox next to Enable to the Bonjour functionality. The Server Name field allows the user specify what name to use in order to connect devices via the Bonjour protocol. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 85 Below is an explanation of the fields on the WiFi tab of the WiFi menu: • Enable: This checkbox allows the user to enable WiFi functionality. • Add SSID: This button allows the user to manually enter in an SSID. •...

  • Page 86: Video Detection

    To enable 802.1x, click the checkbox next to Enable. An authentication method can be chosen from the dropdown box, and a username and password can be entered in their respective fields. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 87: Motion Detect

    5.3.3.1.1 Motion Detect This tab allows the user to modify motion detection settings. Below is a screenshot of the Motion Detect tab: Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera.
  • Page 88 When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen.

  • Page 89: Video Tamper

    5.3.3.1.2 Video Tamper This tab allows the user to modify video tamper settings. Below is a screenshot of the Video Tamper tab: Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. •...
  • Page 90 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.3.3.2 Alarm This screen is used to set external alarm settings for the camera and any devices attached to the camera’s relay. Below is a screenshot of the Alarm settings screen: Below is an explanation of the fields on the Alarm settings screen: •...
  • Page 91 • Record: This checkbox allows the user to enable the camera to record video when an alarm is activated. • Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be. • Relay Out: This checkbox allows the user to enable the camera to trigger a connected alarm (connected to the alarm port on the back of the camera) when a relay activation alarm is triggered.
  • Page 92 5.3.3.3 Abnormality This menu has 3 tabs: SD Card, Network, and Illegal Access 5.3.3.3.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 93 5.3.3.3 .2 Network This tab allows the user to set the camera’s response to a Network related abnormality. Below is a screenshot of the Network tab screen: Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for.

  • Page 94: Illegal Access

    5.3.3.3 .3 Illegal Access This tab allows the user to set the camera’s response to an Illegal Access related abnormality. Below is a screenshot of the Illegal Access tab screen: Below is an explanation of the fields on the Illegal Access settings tab: •...
  • Page 95 5.3.3.3 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 96: Record Schedule

    5.3.4 Storage This menu section allows the user to change storage settings for the camera. 5.3.4.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.3.4.1.1 Record Schedule This tab is where video recording settings are configured.

  • Page 97: Snapshot Schedule

    Setup: Clicking this button opens a screen that allows for recording periods to be set for each day and for each recording type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 98: Holiday Schedule

    Setup: Clicking this button opens a screen that allows for snapshot periods to be set for each day and for each snapshot type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 100 .4.2 Destination This menu controls where recorded media is stored. There are 4 tabs in this menu: Path, SD Card, FTP, and NAS. 5.3.4.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: •...
  • Page 101 • Read Only: This button allows the user to designate an SD card as read only. • Hot Swap: This button allows the user to physically remove the SD card and replace it with another safely. • Refresh: This button refreshes the SD card table. •...

  • Page 102: Record Control

    Below is an explanation of the fields on the NAS settings tab: • Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the NAS server/device. •...

  • Page 103: Date And Time

    5.3.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.3.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 104 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...

  • Page 105: Manage Users

    .5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: •...

  • Page 106: Restore Factory Settings

    .5.3 Restore Factory Settings This screen allows the user to reset the camera and all of its settings to the factory settings. Below is a screenshot of the Default screen: Note: An alternate method to conduct a Factory Reset for the device is to press and hold the indicator light/reset button on the back of the device for 10 seconds (until the light changes).
  • Page 107 Below is an explanation of the fields on the Auto Maintain screen: • Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.
  • Page 108 5.3.6 Information This menu section allows the user to view information about the camera for reference purposes. 5.3.6.1 Version This screen allows the user to see various information about the camera’s software versions, as well as other information. Below is a screenshot of the camera’s version screen: On this screen, software version, web interface version, and ONVIF version are displayed.

  • Page 109: Online Users

    5.3.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.4 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all of the alarm instances that have occurred.
  • Page 110 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. The firmware was upgraded incorrectly.
  • Page 111 • The camera software has a read error. Restart the camera to solve this problem. • The SD card is broken. • The SD card slot is malfunctioning. • The camera’s hardware is malfunctioning. 7. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring: The time and date settings may not be configured correctly.
  • Page 112 11. Network connection is not stable. Below are a few possible reasons why this may be occurring: • The network is not stable. • There may be an IP address conflict. • There may be a MAC address conflict. • The PC or camera network card may be defective.
  • Page 113 • The PC may not have Windows XP or higher. 16. Forgot login information. Below are a few solutions: Hold the reset button on the back of the camera to execute a factory reset. This will restore the device to its factory settings and will reset ALL of the camera’s settings.

  • Page 114: Glossary Of Terms

    • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.
  • Page 115 • Static IP – An IP address that does not change. • Sub Stream – Sub Stream is an alternative streaming protocol for the camera. Sub stream uses less bandwidth and attempts to keep fluency high at the expense of quality. •...

  • Page 116: Fcc Statement

    FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.

  • Page 117: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 118 To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 •...
  • Page 119 © Copyright Amcrest 2016...

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