Troubleshooting - BEA FALCON User Manual

TROUBLE-
TROUBLE-
The door will not open and the red
SHOOTING
SHOOTING
LED does not light up.
The door opens and closes
constantly.
The door opens and closes after a
given time for no apparent reason.
The sensor is not capable of
activation near the door.
The sensor does not respond to the
remote control.
75.5351.02 EN 20080317 (75.5350)
During the manual adjustment session:
• Each press on the right button increases the number of the displayed parameter by one unit;
• Each press on the left button increases the value of the displayed parameter by one unit.
NOTE: When the maximum value or the highest number of the parameter is reached, this will return
to their minimum values.
For example, to change the sensitivity from 7 to 9 and the rejection mode from 'detection of all kind of
targets in motion' to High 'Pedestrian/parallel traffic' rejection.
• Press any button for 2 seconds to enter the adjustment session and then release it.
• The red LED flashes once (parameter 1 = sensitivity) and the green LED flashes 7 times (sensitivity=7).
• Press the left button twice to increase the sensitivity from 7 to 9.
• The red LED still flashes once (parameter 1 = sensitivity) but the green LED flashes 9 times now
(sensitivity=9).
• Now press the right button 4 times to move to function 5 (rejection mode) ;
• The red LED flashes 5 times (parameter 5 = rejection mode) and the green LED flashes once
('detection of all kind of targets in motion') ;
• Press the left button 4 times to set the parameter to High 'Pedestrian/parallel traffic' rejection.
• The red LED still flashes 5 times (parameter 5 = rejection mode) but the green LED flashes 5 times now
(High 'Pedestrian/parallel traffic' rejection).
• Press any button during 2 seconds to end the adjustment session and then release it.
SYMPTOM
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a problem,
please call BEA, Inc. If you must wait for the following workday to call BEA, leave the door inoperable until
satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door or gate for an
incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
US & Canada: 1-866-249-7937
Parameter Parameter
Number
1 Sensitivity
2 Hold time
3 Relay configuration
4 Detection mode
5 Pedestrian
rejection mode
PROBABLE CAUSE
The sensor power is off.
The sensor 'sees' the door
moving.
When closing the door creates
vibrations picked up by the
sensor.
The sensor is picking up
unintended traffic motion.
The tilt angle is too large.
The batteries are weak.
The access code has been
changed.
Northeast: 1-866-836-1863
Southeast: 1-800-407-4545
Values Factory setting
0 - 9
0 - 9
1 - 4
1 - 3
1 - 5
CORRECTIVE ACTION
Check power supply.
Check the supply voltage.
Increase the tilt angle and/or reduce
the sensitivity.
Ensure that the sensor is correctly
fixed.
If the rejection mode is set at level 1,
set this parameter to level 2.
Reduce the sensitivity.
Switch to unidirectional mode.
Reduce the sensitivity.
Reduce the tilt angle.
Reduce the tilt angle.
Check the batteries insertion.
Change the batteries.
• Press both push buttons
simultaneously to reset all the
parameters to the factory values.
• Or switch off the power supply.
Within the first minute after the
power on, change the access code.
Midwest: 1-888-308-8843
West: 1-888-419-2564
Canada: 1-866-836-1863
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