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8.
Trouble shooting
If a problem occurs while using the WB2F Support Tool, please check the following items.
If you cannot resolve the problem, contact our technical support.
I cannot connect to the WB2F Support Tool
■ Do the communication settings of the WB2F and WB2F Support Tool match?
Open the connection settings screen of the WB2F Support Tool and check the communication settings.
■ Is the wiring correct?
Check the wiring of the host device and WB2F or communication unit.
The communication port is not displayed
■ Is WB2F correctly connected?
Check that the computer and WB2F are correctly connected.
■ Has the communication port been recognized in the device manager?
Check communication port to which WB2F is connected in the device manager.
■ In USB connection, is the device driver installed?
Check that the device driver has been correctly installed.
■ If using an RS-232 - USB converter cable, is the device driver for the RS-232 - USB converter cable installed?
Check that the device driver has been correctly installed.
■ If the problem is not resolved by trying the above
Try the following procedure.
1. Exit the WB2F Support Tool.
2. Turn on the power supply for WB2F again. (Turn off the power supply, then turn it back on again.)
3. Run the WB2F Support Tool.
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WB2F Support Tool User's Manual
WB2F-SOFT-SUPPORT-TOOL-MANUAL-E
B-1956(0)
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