Problem Solver; What To Do When A Message Is Displayed - Epson SC-T5100 User Manual

SC-T5100 Series/SC-T3100 Series/SC-T5100N Series/SC-T3100N Series

Problem Solver

What to do When a Message is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
Cannot recognize ink cartridges.
Try installing again.
Ink is low.
The maintenance box is not
recognized. Install it correctly.
There is not enough space in
maintenance box to perform
head cleaning. You can continue
printing until replacement is
required.
Command Error
Check the printer driver setting.
Scanner Error
Refer to manual for details.
Recovery Mode
Problem Solver
What to do
❏
Remove and reinsert the ink cartridge. If the message persists, insert a new ink
cartridge (do not reinstall the cartridge that caused the error).
"Replacing Ink Cartridges" on page 135
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❏
Condensation may occur in the ink cartridge. Leave it at room temperature for at
least three hours before installing the ink cartridge again.
"Notes on handling ink cartridges" on page 19
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The ink is low. Ready a new ink cartridge. Printing is possible until replacement is
instructed.
"Options and Consumable Products" on page 154
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Reinstall the Maintenance Box. If the message persists after reinstalling it, replace with
a new Maintenance Box (do not reinstall the Maintenance Box that caused the error).
"Maintenance Box Replacement" on page 137
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The Maintenance Box does not have enough capacity to store ink discharged in print
head cleaning, therefore do not perform cleaning. To perform cleaning, replace the
Maintenance Box with a new one. The used Maintenance Box may be reinstalled after
cleaning is completed.
"Maintenance Box Replacement" on page 137
U
Touch Cancel to stop printing. Confirm that the printer driver you are using supports
this printer.
❏
Release the scanner transportation lock and turn the printer and scanner off and
then on again.
❏
Turn the devices on and off several times. The scanner can be used after the
message is no longer displayed.
If this message appears on the LCD panel again, contact your dealer or Epson Support.
Firmware update has failed, so the printer has started in recovery mode. Use the
procedure below to update the firmware again.
(1) Connect a computer and the printer using a USB cable.
(Updates during recovery mode cannot use a network connection.)
(2) Download the latest firmware from the Epson website, and start update. Refer to
the firmware download page for update methods.
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User's Guide