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If the camera is not listed, refer to the other information in the Troubleshooting section for possible
solutions.
General Troubleshooting for Calibir 640 Series
The following sections outline general troubleshooting information that applies to all Calibir 640
Series cameras.
Error Log File
Refer to the Error Log File section for information on retreiving the error log file.
Power Failure During a Firmware Update–Now What?
Don't panic! There is far greater chance that the host computer OS is damaged during a power
failure than any permanent problems with the Calibir. When electrical power returns and the host
computer system has started, follow this procedure.
Connect power to the Calibir. The Calibir processor knows that the firmware update failed.
•
The Calibir will boot with the previous version of firmware and will operate normally.
•
Perform the firmware update procedure (see File Access Control Category) again.
•
Power supply problems:
If the Calibir status LED is off, the power supply is not connected or faulty. Verify the power
•
supply voltage.
Camera is functional, but image has no contents
Aim the Calibir at an object with a temperature considerably higher/lower from that of the
•
ambient environment.
Using CamExert, set the PixelFormat to 8-bits. The camera should then generate well-
•
contrasted images.
Using CamExpert set the Calibir to output its Internal Pattern Generator. This step is typically done
for any camera installation to quickly verify the Calibir and its software package. See the Internal
Test Pattern Generator section for information on using CamExpert to select internal patterns from
Calibir.
Calibir 640 GigE Troubleshooting
The following sections contain troubleshooting information specific to the Calibir 640 GigE camera
related to its network interface.
GigE Server Status
The GigE Server status provides visual information on possible Calibir GigE problems. The three
states are shown in the following table. Descriptions of possible conditions causing an installation
or operational problem follow. Note that even a Calibir installation with no networking issue may
still require optimization to perform to specification.
Table 21: GigE Server Tray Icon States
Calibir 640 GigE IR Camera User's Manual
Troubleshooting • 97
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Table of Contents
Troubleshooting
