Dalsa CALIBIR 640 GigE User Manual page 99

• When using multiple cameras connected to an VLAN Ethernet switch, confirm that all
cameras are on the same subnet setup on that switch. See the Teledyne DALSA Network
Imaging package manual for more information. .
If a Calibir camera installed with other GigE Vision cameras cannot connect properly with
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the NIC or has acquisition timeout errors, there may be a conflict with the third party
camera's filter driver. In some cases third party filter drivers modify the NIC properties such
that the Teledyne DALSA Sapera Network Imaging Driver does not install. Verify such a case
by uninstalling the third party driver and installing the Calibir package again.
• Verify that your NIC is running the latest driver available from the manufacturer.
Device Available but with Operational Issues
A properly installed Calibir with no network issues may still not perform optimally. Operational
issues concerning cabling, Ethernet switches, multiple cameras, and camera exposure are discussed
in the following sections:
Always Important
Power Failure During a Firmware Update–Now What?
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Cabling and Communication Problems:
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See Preventing Operational Faults due to ESD to avoid random packet loss, random camera
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resets, and random loss of Ethernet connections.
No Timeout messages
I can use CamExpert to grab but the image is corrupted with bad data. See Grab has
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Random Bad Data or Noise.
I can use CamExpert to grab (with no error message) but there is no image (display window
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stays black). See Acquisition Error without Timeout Messages.
I can use CamExpert to grab (with no error message) but the frame rate is lower than
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expected. See Camera acquisition is good but frame rate is lower than expected.
There is no image and the frame rate is lower than expected.
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See Camera is functional but frame rate is lower than expected.
There is no image but the frame rate is as expected.
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See Camera is functional, but image has no contents.
Calibir 640 GigE IR Camera User's Manual Troubleshooting • 99