Transferring A Call Directly To Voice Mail - Cisco 8961 Manual

►Placing A Call On Hold
1. When connected to a call, press the Hold
2. To remove a call from hold on the current line, make sure that the appropriate call is highlighted and press Resume softkey
or held session button.
3. Remove a call from hold on a different line. Press the line button, then the
holding, make sure that the appropriate call is highlighted and press Resume or
is indicated by the call-on-hold
Note: Held call recall initial reversion timer is
►Transferring A Call
1. During a call, press the Transfer
hold")
2. Dial the number you wish to transfer caller to. (Dial directory number (Extension) or 9 + external telephone number)
3. When ringing begins, press Transfer
4. Or, wait for party to answer, announce the caller then press Transfer
(supervised transfer). If party refuses call, press Cancel softkey, then Resume softkey to consult with original caller. Repeat
process to try another number. Or, to consult between the two parties, press the Swap softkey, press Transfer
when ready to complete the transfer.
►Transferring Two Calls On The Same Line To Each Other (different session buttons)
1. From connected call session button, press Transfer
completed.

►Transferring A Call Directly To Voice Mail

1. During a call, press the Transfer
2. Dial the * + directory number (extension/voice mailbox number) you wish to transfer caller to.
3. When Voice Mail system answers, press Transfer
►Activating A Conference Call
1. While on a call, press the Conference
2. Dial the number you wish to conference. (Dial directory number (Extension) or 9 + external telephone number)
3. When the call connects, press Conference
originator hangs up, no additional parties can be added. (Note: total number of calls that can be connected equals four (6)
including the conference originator)
4. To drop a party out of a conference, press Show Details softkey, highlight the name and press Remove.
Note: Only conference originator can remove connected conference participants.
►Page Button (Overhead Intercom Paging Speaker Access)
The PAGE button is a speed dial button on selected office phones that allows you to access the overhead intercom paging system.
1. Lift handset, press PAGE button.
2. After connection, dial the code for the paging zone you want to access?
3. Make announcement.
4. When finished, press EndCall softkey and/or hangup to complete page.
►Paging (To an individual Phone, "voice call")
1. Lift handset, Dial # + directory number (extension).
2. After the connection tone, make your announcement.
3. When finished, press EndCall softkey and hangup.
Note: When initiating a page to a phone, the Mute feature is automatically activated for privacy on the called phone.
button. (caller hears system "music-on-hold")
icon.
90 seconds, reversion notification interval timer is 120 seconds.
button. This places the call on consultation hold. (caller hears system "music-on-
button
again or hang-up to complete transfer (unsupervised transfer),
button, press second held
button
. This places the call on consultation hold.
button
button. This will place the first call on hold and you will receive dialtone.
button
again to add this party to the conference. When conference
7
held session button. If there are multiple calls
held session button. Note that a held call
button
or hang-up to complete transfer
or hang-up.
Assigned to selected phones only
session button, transfer is
button