Soft Features; Parking A Call; Transferring A Call; Forward All Calls - Cisco 7940 Quick Start Manual

Soft Features

Parking a Call

Park a call when you want to store the call and then retrieve the call from another IP Phone. Call Park
numbers are pre-configured by your system administrator. Follow the below steps to park a call:
During an active call, press the more soft key until you see the Park tab.
Step 1)
Press the Park tab soft key. The LCD screen displays a special call park number at which the
Step 2)
call is stored.
Step 3) Make a note of the call park number and then hang up. The call is parked at that number,
allowing you to retrieve it from another phone.
Step 4) To retrieve the parked call from another phone, dial the call park number at which the call is
parked.
Note: You have a limited amount of time to retrieve the parked call before it reverts to ringing at its
original destination.

Transferring a Call

Follow these steps to Transfer a call to another extension.
Step 1) While on the call, press the Trnsfer soft key (this places the caller on hold).
Step 2) Dial the office extension to which you want to transfer the call.
Step 3) When it rings on the transferred to extension, press Trnsfer soft key again, or when the party
answers the call, announce the call and press the Trnsfer soft key again.
Hang up the phone or end the call.
Step 4)
Note: If the party refuses the call, press the Resume soft key to return to the original call.

Forward All Calls

Call Forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number.
Press the CFwdALL soft key (you will hear two beeps).
Step 1)
Dial the 4-digit extension to which all calls will be forwarded.
Step 2)
Note: Be sure to enter the number exactly as you would if you were placing a call to that number.
After you enter the number, an animated phone icon with a flashing right allow appears in the
upper-right corner of the LCD screen. The LCD also displays a message confirming the number
or extension to which your calls are being forwarded.

Cancel Forward All Calls

Press the CfwdAll soft key (you will hear two beeps).
Step 1)
Note: The flashing right arrow on the LCD display will disappear indicating that Call Forwarding has
been deactivated.

Transfer Directly into a Voice mail Account (Optional)

Step 1) While on the call, press the Trnsfer soft key (this places the caller on hold).
Step 2) Press the * key.
Enter the extension of the person you are transferring to (at this point, you may announce the
Step 3)
call, or go directly to step 4.
Press the Trnsfer soft key to complete the transfer.
Step 4)
UMR Information Technology Quick Start Guide: Cisco 7940/7960 IP Telephone – 7