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Problem
9. Image presented as mirror
image
10. Ghost images and shadows
on the X-ray exposure
11. No image or faint image • The X-ray dose used for the
12. Plate does not fit into the
intake slot
13. X-ray exposure has stripes
on image
14 Pale stripes in image
15. Blue LED illuminated
steady or blinking
16. Red status LED blinks
Air Techniques, Inc.
Probable cause
• Plate incorrectly placed in
barrier envelope
• The plate was placed in the
mouth of the patient the
wrong way round
• Image data on the plate has
not been sufficiently erased
• Exposed plate subject to
effects of ambient light
plate was too low
• Amplification level too low
(HV-value)
• Wrong scanning mode used
• Threshold setting too high
• Plate exposed to ambient light • Use barrier envelope or transfer box to keep
• Incorrect inlet guide (too small) • Use Size #0 inlet guide for Size #0 plates. Use
• Different manufacturer PSP
• Plate has been exposed
• Part of the plate was exposed
to light during handling
• Exposed plate subject to
effects of ambient light
• Plate was dirty or scratched
• Too much stray light entered
during scanning
• No connection between
ScanX Swift and PC
• Inlet guide is missing or not
correctly in position
Troubleshooting
Solution
• Place plate correctly.
The black side (printed) of the plate must be visible
through the transparent side of the barrier envelope.
• The blue sensitive side of the plate must be facing
toward the tube.
• Check the erasure settings
• Inform your Service Technician
• Replace the Erasure unit
• Use barrier envelope or transfer box to keep
plate shielded from ambient light until scanning.
• Check X-ray parameters
• Increase the amplification (HV-value)
• Choose a suitable scanning mode
• Reduce the settings
plate shielded from ambient light until scanning.
Size #2 inlet guide for Size #1 and #2 plates.
• Only use Air Techniques plates.
• Only use the plate within 24 hours of data erasure.
• Do not expose used plates to light. Exposure and
the scanning of the image data should be carried
out within half an hour.
• Use barrier envelope or transfer box to keep
plate shielded from ambient light until scanning.
• Clean the plate with PSP cleaning wipes available
from Air Techniques.
• Replace plates with scratches and call dealer for
maintenance service.
• Darken the room
• Rotate the ScanX Swift so that no direct light
falls on the film entry slot
• USB-driver not installed or inactive
• Check the USB cable
• Activate ScanX Swift using software
• Install inlet guide correctly.
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