Contacting Support; Limited Warranty - AJA Ki Pro Installation And Operation Manual

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Trademarks
Notice

Contacting Support

Limited Warranty

® ® ®
AJA , KONA , and XENA are registered trademarks of AJA Video, Inc. Ki Pro™, Io HD
™
Io are trademarks of AJA Video, Inc. Apple, the Apple logo, AppleShare, AppleTalk,
FireWire and Macintosh are registered trademarks of Apple Computer, Inc. Final Cut Pro,
QuickTime and the QuickTime Logo are trademarks of Apple Computer, Inc.
All other trademarks are the property of their respective holders.
Copyright © 2009 AJA Video, Inc. All rights reserved. All information in this manual is subject
to change without notice. No part of the document may be reproduced or transmitted in
any form, or by any means, electronic or mechanical, including photocopying or recording,
without the express written permission of AJA Inc.
To contact AJA Video for sales or support, use any of the following methods:
443 Crown Point Circle, Grass Valley, CA. 95945 USA
Telephone: 800.251.4224 or 530.274.2048
Fax: 530.274.9442
Web: http://www.aja.com
Support Email: support@aja.com
Sales Email: sales@aja.com
When calling for support, first read the Chapter on Troubleshooting at the back of this
manual. You can often save time and effort by looking there first for simple remedies and
information on how to get support from AJA and Apple Computer Inc.
AJA Video warrants that this product will be free from defects in materials and
workmanship for a period of three years from the date of purchase. If a product proves to be
defective during this warranty period, AJA Video, at its option, will either repair the
defective product without charge for parts and labor, or will provide a replacement in
exchange for the defective product.
In order to obtain service under this warranty, you the Customer, must notify AJA Video of
the defect before the expiration of the warranty period and make suitable arrangements for
the performance of service. The Customer shall be responsible for packaging and shipping
the defective product to a designated service center nominated by AJA Video, with
shipping charges prepaid. AJA Video shall pay for the return of the product to the Customer
if the shipment is to a location within the country in which the AJA Video service center is
located. Customer shall be responsible for paying all shipping charges, insurance, duties,
taxes, and any other charges for products returned to any other locations.
This warranty shall not apply to any defect, failure or damage caused by improper use or
improper or inadequate maintenance and care. AJA Video shall not be obligated to furnish
service under this warranty a) to repair damage resulting from attempts by personnel other
than AJA Video representatives to install, repair or service the product, b) to repair damage
resulting from improper use or connection to incompatible equipment, c) to repair any
damage or malfunction caused by the use of non-AJA Video parts or supplies, or d) to
service a product that has been modified or integrated with other products when the effect
of such a modification or integration increases the time or difficulty of servicing the
product.
THIS WARRANTY IS GIVEN BY AJA VIDEO IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR
IMPLIED. AJA VIDEO AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AJA VIDEO'S RESPONSIBILITY
TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY
PROVIDED TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER AJA VIDEO OR THE VENDOR HAS
ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
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