GbeDigital GBE104 v2.2 Operating Manual page 23

industry standards. Digital Photo Frame is designed to show following the same
industry standards. Some images, such as web images, scanned images, or photos in
RAW format from professional cameras, are not stored according to camera industry
standards and therefore cannot be correctly displayed on Digital Photo Frame. Please
use PC applications to convert such images into standard JPEG format for digital
Photo Frame.
Q: I'm trying to upload pictures from my PC directly to the Digital Picture Frame using
the USB connection, but I cannot get it working. What can I do?
A: Connect Photo Frame to PC and put photos directly under the Internal Memory
drive. Disconnect the USB cable. After a few seconds, all photos in the root directory
will be automatically added to Internal Memory. Please note that this operation does
not apply to photos in sub-directories.
Q: Why is the picture display slower with some pictures and faster with others?
A: Higher resolution pictures load slower. Try using lower resolution pictures.
Q: How do I transfer images to the digital photo frame?
A: There are three different ways to transfer images to your Digital photo frame.
1. Transfer files directly from your digital camera or storage device to the digital photo
frame via USB Cable.
2. Transfer files directly from your digital memory card by inserting them into the
picture frame and copying them to the internal memory.
3. Transfer files directly from your computer to the digital photo frame via USB cable.
Q: How do I contact for customer support center?
A: Send an email to: support@gbedigital.com
Need help? Call our customer support line at (877) 595-2040 or email us
cs@gbedigital.com. Operators are available between 9 a.m. and 5 p.m. CST,
Monday through Friday. Calls received after office hours will be returned the
following business day.
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