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Troubleshooting
Digital frame does not power on
• Make sure the power is securely connected to the digital frame and to a working
electrical outlet.
• Check that the power switch on the side of your panel is switched ON.
Remote does not work
• Make sure the plastic protective film between the remote's battery and battery terminal
has been removed, enabling the battery to work.
• Be sure to point the remote directly at the Receiver Sensor which is located as seen
on Figure 1 on page 7.
• Check the remote's battery and replace it if needed.
Installing or Changing the Remote's Battery on page 9.
• The remote does not operate while in the SLAVE mode. Refer to SLAVE Mode on
page 14 for more information.
• While displaying audio/video from an external source (that is, when you have
connected the digital frame to an external device using the Audio In and Video In jacks
in the bottom of the frame) you will only have access to limited functions (volume and
setup).
No image is displayed
• Verify that there are image files on the card.
• Make sure the card is inserted properly.
• Make sure that the digital frame is turned on.
• Your card may contain images in a non-standard file format. The digital frame can
display images only in a JPG (JPEG) format. You can use image editing software to
convert non-standard image files to a standard JPG format and transfer them to your
media card with an appropriate adaptor.
Picture or movie display seems slow
• Higher-resolution images or movies take longer to load; if you are not satisfied with
the display speed, try using lower-resolution images.
• For movie files, be sure you are using a high-speed memory card.
Movie or pictures display in a small area of the screen
• Many digital cameras record movies or pictures at a 320 x 240 pixels (or lower)
resolution, which may result in movies being displayed in less than full-screen mode.
The digital frame optimal resolution is 800 x 600 pixels.
I uploaded my video file but it does not start
• Make sure your files are MJPEG or AVI. If the files other than MJPEG or AVI, you will
need to convert your files.
For more information, see
21
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