Troubleshooting Display Messages - NIPRO Diagnostics True Metrix Pro Manual

Display Messages
Display Reason
Invalid Hematocrit
Temperature Error
Too Cold/Too Hot
Sample Not Detected or Using
Wrong Test Strip
Used Test Strip, Test Strip
outside of vial too long, Sample
on top of Test Strip.
Meter Error
Test Strip Error, Very high
blood glucose result - higher
than 600mg/dL
Test Strip Removed During Test
Communication Error
Low or Dead Battery
WARNING!! Out of Range - High
Results > 600 mg/dL
Out of Range - Low Results
< 20 mg/dL
Broken Display
If error message still appears, any other error message appears, or troubleshooting does not solve the problem, call for assistance.
TRUE METRIX PRO System Comprehensive Resource Guide (GDH-FAD Enzyme)
®
Troubleshooting
Display Messages
Action
Repeat with new test strip, using capillary whole blood from
the finger or forearm or venous whole blood collected with
sodium heparin blood collection tube. If error persists, call for
assistance.
Move meter and test strips to area between 41°F-104°F;
wait 10 minutes for System to reach room temperature
before testing.
Retest with new TRUE METRIX
sample.
Repeat with new test strip. Make sure sample is touched to
edge of test strip (not top). If error persists, call for assistance.
Call for assistance.
Retest with new Test Strip. If error persists, call for assistance.
If you have symptoms such as fatigue, excess urination, thirst,
or blurry vision follow your healthcare professional's advice for
high blood glucose.
Retest with new test strip. Make sure result is displayed before
removing test strip.
Call for assistance.
Low: About 50 tests can be done before battery dies.
Dead: Battery Symbol appears and beeps before
meter turns off.
WARNING!!
Retest with new test strip.
If result is still "Hi" (High)
or "Lo" (Low) contact
Doctor immediately.
Do not use meter for testing. Call 1-800-803-6025.
PRO Test Strip and larger
®

Troubleshooting Display Messages 30