Hearth and Home Technologies GO318-IPI-NG Installation Instructions Manual page 22

Y. Fequently Asked Questions
Can I close the glass doors on my fireplace when using my hearth kit?
No. The gas hearth kits are designed for use in fireplaces with all fireplace doors fully opened. Operating your hearth kit with the doors closed will
cause overheating, premature failure of valve systems, and will void the warranty of your log set.
What sort of maintenance do gas hearth kits require?
Vented gas hearth kits do not require regular maintenance. However, it is a good idea to have valves, pilots and gas connections on your set
periodically inspected by a hearth professional. Although it is not required maintenance, annually refurbishing the ember material and periodic
cleaning of the logs will help maintain your set's beauty and realism.
Does the ember material burn-up, and do I need to replace it periodically?
The ember material is a fireproof, organic mineral material called rock wool, and does not burn or require periodic replacement; however, annual
refurbishment of the embers will help maintain the beauty and realism of your log set.
Can I burn real wood along with my gas logs?
No. The intense heat of a wood fire will damage your logs, burners, grates and valves, and will void your warranty.
Will gas logs help my chimney that drafts poorly?
No. Improper or poor draft will n ot be helped by a gas appliance. Please have your chimney inspected by a hearth professional or chimney
sweep in order to determine how to correct the problem.
Can I close my fireplace damper to get more heat from my vented gas hearth kit?
No. Vented gas hearth kits are designed to be operated with the damper in the fully opened position. This gas log set produces carbon monoxide
gas. The damper must be removed or clamped fully open using the "C" clamp provided with the set.
My gas hearth kit makes a whistling noise when I burn them. What causes this?
This behavior is normally caused by using a corrugated flex connector to hook up the gas log set. We recommend the installer use the supplied
aluminum connector rather than the corrugated flexible type.
Can I move or change the position of the logs on my gas hearth kit?
Certified log sets should not be altered - log placement must be exactly as indicated in the set's installation instructions.
Can I install my gas hearth kit myself?
No. We recommend installation be performed by an NFI certified hearth professional, HVAC professional, gas fitter, or plumber experienced
in gas log installation. Most localities require installation of any gas appliance to be performed by a professional. Please check with your local
inspection agency/department.
What are the gas logs made of?
The gas logs are made of a mixture of pre-fired, expanded clay and a special high-temperature cement, with a wire mesh reinforcement. This
combination creates a strong, ceramic material capable of withstanding extreme temperatures, yet also allows molding of the intricate detail
found in these gas log sets.
I have a vented hearth kit, and the logs have black soot on them. Is this normal?
Soot build-up on vented hearth kis is a normal part of the combustion process. Natural gas hearth kits generally produce less soot than liquid
propane log sets. We recommend any soot build up be removed periodically using a product designed for gas log soot removal.
Can I add a remote control to my gas hearth kit after it has been installed?
You can easily add a remote to the gas hearth kit if it is already equipped with an IPI ignition system.
Is the gas log set approved by a testing agency?
Yes. The GO series has been design certified by PFS under the ANSI Z21.60-2012 Decorative Appliances for Installation in Solid Fuel
Burning Fireplaces. The installation and the provisions for combustion and ventilation air must conform to the National Fuel Gas Code, ANSI
Z223.1/NFPA 54. Check with your local inspections department for further information.
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Hearth & Home Technologies • Grand Oak Hearth Kits • 4004-323 Rev B . 8/2018