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Guarantee
Caradon Plumbing Solutions guarantee this product
against any defect of materials or workmanship for one
year (three years for the Mira Excel thermostatic range)
from the date of purchase, provided that the product has
been installed correctly and used and maintained in
accordance with the instructions supplied.
Any part found to be defective during the guarantee
period will be replaced or repaired – at our option – without
charge, provided that the product has been properly used
and maintained.
The product should not be taken apart, modified or
repaired except by a person authorised by Caradon
Plumbing Solutions.
Your statutory rights are in no way affected by this
guarantee.
After Sales Service – how we can
help you
Caradon Plumbing Solutions have a team of expert staff
ready to provide assistance, should you experience any
difficulty with your Mira shower.
The Caradon Plumbing Solutions Customer Services is
available to give you advice on any problem encountered.
Should the problem be unable to be resolved by advice,
we will offer either a replacement part to be sent to you,
or for one of our Service Engineers or Agents to call.
Spare Parts
At Caradon Plumbing Solutions we keep a stock of all
functional parts of our products for up to ten years from
the date of final manufacture of the product.
If during that period, our stock of a particular part is
exhausted we will, as an alternative, provide an equivalent
new product or part at a price equating to the cost of
repair to the old, bearing in mind the age of the product.
Caradon Plumbing Solutions will normally despatch
spare parts within two working days and by 1st class
post. In the interests of customer safety, spares that
require exposure to areas of mains voltage can only be
sent to a competent person.
Payment for such parts – if applicable – can be made by
Visa or Access over the phone at the time of ordering.
Should payment by cheque be preferred a pro forma
invoice will be sent.
Customer Care Policy
If within a short time of installation the product does not
function correctly, first check with the Installation, Operation
and Maintenance Guide to see if the difficulty can be
overcome by simple home maintenance.
Mira Showers
Caradon Mira Ltd
Cromwell Road,
Cheltenham GL52 5EP.
P3499 (J92E, F, G)
32
Customer Service
Mira is a registered trade mark of subsidiaries
of Caradon Mira Limited.
The company reserves the right to alter product
specifications without notice.
www.mira-showers.co.uk
Failing this, contact your installer to ensure that the product
has been installed and commissioned in full accord with our
detailed installation instructions. Our Customer Services is
available, on the number shown below, to advise you or your
installer.
If this does not resolve the difficulty, contact our Customer Services
who will give every assistance and, if appropriate, arrange for our
local Service Engineer or Agent to call on a mutually agreeable
date.
If, through circumstances beyond our control, we are unable to
provide this cover we will, with prior agreement, authorise a
competent local installer to attend.
Within the Guarantee period there will be no charge for the
parts or labour insofar as a fault with our product is concerned.
However, it is important to appreciate that our Guarantee
extends to our product only and that it does not cover difficulties
arising from incorrect installation or misuse.
During a Service visit a responsible person – familiar with the
purpose of the visit – should be present. Should our Service
Engineer or Agent be unable to gain access at the pre-
arranged time a callout charge may be made.
Payment for Service visits, if applicable, should be made
directly to the Service Engineer or Agent, using either Visa,
Access or a cheque supported by a banker's card.
To contact us:-
For England, Wales and Scotland
Telephone 01242 262888 (20 Direct Lines)
and ask for Caradon Plumbing Solutions Customer
Services
For advice on product maintenance
•
To order spare parts
•
To arrange a service visit
•
•
For product advice and problem solving
To order Installation, Operation and Maintenance Guides
•
For your feedback on our products or services
•
By Fax:
(01242) 282595
By Post:
Caradon Plumbing Solutions, Cromwell Road
Cheltenham, Gloucestershire, GL52 5EP.
For Northern Ireland
By Phone: 01232 401909 – Monday to Friday 9am–5pm
By Fax:
01232 401235 – 24 Hours
By Post:
Wm. H. Leech & Son Ltd, Unit 3,
34, Montgomery Road, Belfast, BT6 9HL.
For Eire
By Phone: Dublin 01 4591344 – Monday to Friday 9am–
5pm
By Fax:
Dublin 01 4592329 – 24 Hours
By Post:
Modern Plant Ltd, Otter House, Naas Road,
Clondalkin, Dublin 22, Eire.
BS EN ISO 9001 : 1994
Reg. No. FM 14648
© Caradon Mira Limited, September 1999
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