Troubleshooting Tips - Runco PLASMAWALL XP-50DHD Installation And Operation Manual

Maintenance and Troubleshooting
5.2

Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if
you encounter an issue not described here, please contact your Runco dealer or Runco
Technical Support.
Table 5-1. Troubleshooting Chart
Symptom
The display does not turn on
after initial installation.
The PlasmaWall and DHD
Controller are both on, but
there is no picture and
on-screen menus do not
appear.
The display is on and menus
appear, but there is no
picture.
Image is too bright and/or
lacks definition in the bright
areas of the image.
Image appears "washed out"
and/or dark areas appear too
bright.
Colors in the image are
swapped; for example, reds
appear blue or vice versa.
Possible Cause(s)
• The PlasmaWall is not
plugged in or the AC outlet
is not active.
• The DHD Controller is not
plugged in or the AC outlet
is not active.
• The remote control
batteries have run out.
• The serial connection from
the DHD Controller to the
PlasmaWall is incorrect.
• Faulty or incorrect video
connection between the
DHD Controller and the
PlasmaWall.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Contrast is set too high.
• Brightness is set too high.
• The Red/Pr, Green/Y or
Blue/Pb outputs from the
source are connected to
the wrong inputs on the
DHD Controller.
60 PlasmaWall XP Series Installation/Operation Manual
Solution
• Ensure that the
PlasmaWall is plugged in
and that the AC outlet is
active.
• Ensure that the DHD
Controller is plugged in
and that the AC outlet is
active.
• Replace the batteries.
• Ensure that the
Display Control (RS-232)
output from the DHD
Controller is properly
connected to the SERIAL
input on the PlasmaWall
(see Figure 3-4 and Figure
3-5).
• Ensure that the HDMI
output from the DHD
Controller is properly
connected to the
SLOT 2A input on the
PlasmaWall (see Figure
3-4).
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to DHD
Controller.
• Lower the contrast setting.
• Lower the brightness
setting.
• Ensure that the source
outputs are connected to
the correct DHD Controller
input.