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9.0 Appendix A: Troubleshooting
1) Nothing happens when I power up the SPM - Neither the Power Indicator nor the Status Indicator light up.
• Check to make sure that DC power is connected. Pin 19 is ground and Pin 20 is +6 to +60 VDC.
2) The Power and Status Indicators light up, but I do not see any lights on the Ethernet Connector
• Check to make sure that the SPM is connected either to an Ethernet switch or directly to a laptop
computer. If it is directly connected to a laptop, be sure you are using a "crossover" cable like the one
supplied with the SPM. If the SPM is connected to a Switch do NOT use the crossover cable, use a regular
Ethernet cable.
3) I am trying to do the initial setup, but my browser will not bring up the SPM's home page.
• Make sure that the SPM is connected directly to a laptop using the crossover cable supplied.
• Check to make sure that the IP address of the laptop is set to 192.168.1.100 and Subnet Mask 255.255.255.0
as described in the "NIC Setup" section 4.1.2.
• Make sure that you entered the correct IP address 192.168.1.123 into the Browser
• Try to contact the SPM using the ping utility from a command line prompt. If this does not work, then try
resetting the SPM using the procedure described below to make sure that it is really set to the default
address. If you've tried this and you still cannot "ping" the SPM then you probably have a networking issue
that is beyond the scope of this document.
4) Our SPM is in service, but we have lost its IP address. How can we find it?
• The simplest thing to do is to reset the SPM. The IP Reset Button is located directly under the RJ45 Ethernet
connector on the side of the SPM. To perform a "simple" reset, use a paperclip or jeweler's screwdriver (using
pens or pencils is not recommended, since ink or graphite particles could rub off and get into the unit)
to press and hold the switch for about 15-20 seconds, or until the left hand side LED (amber/yellow) starts
flashing. Release the switch and wait for the LED (amber/yellow) to stop flashing and the right hand side
LED (green) to resume its normal pattern. After a "simple" reset, the following settings will be reset to
factory default:
• Name and Password Settings: all three accounts (Administrator, Control, and View-Only) will be cleared.
• Network Settings: will be reset to the factory default of:
o IP Address: 192.168.1.123
o Subnet Mask: 255.255.255.0
5) We need to get make changes to the configuration of our SPM, but the guy who knew the passwords is no
longer with the company.
• Again, the simplest thing is to reset the SPM as described in Question 4.
6) How do I get an IP address? I cannot get a static IP address for the unit.
• See Appendix A for a suggested solution.
7) The graphs do not look right. They show dots, gaps, or appear blank.
• The first thing to realize is that the unit cannot graph data it does not have. If the unit has only been in
service for 3 days, then the maximum length of the graph is 3 days. However, it is possible that the log has
been corrupted. To fix this, you will need to delete the log history as described below:
1. Click on the Logs tab.
2. Download the logs by clicking on the appropriate link on this page. Skip this step if you do not need a
backup of the log data.
3. Check the Delete Log History checkbox. If this box is grayed out, refer to the troubleshooting section on a
15272 Newsboy Circle
Huntington Beach
California 92649
www.newmartelecom.com
Phone: 714-751-0488
Fax: 714-896-9679
E-Mail: techservice@newmarpower.com
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