Transferring Voicemail Server Settings - Avaya UC Installation And Maintenance Manual

3.6 Transferring Voicemail Server Settings

If the Unified Communications Module is replacing an existing voicemail server, a backup of all the settings, prompts and
messages from that server can be transferred to the new server. If the existing server is a Linux based server, SSH file
transfer is used to retrieve the backup files from the server. Otherwise, if Windows based, a direct folder copy on the
server can be used.
For the Unified Communications Module, once a backup of the old server has been obtained, it can be loaded onto the
Unified Communications Module from a USB2 memory device. Otherwise, if the backup is too large for the USB2 memory
device, SSH file transfer can be used.
Backing Up the Old Voicemail Server
A full immediate backup of all the voicemail server settings, prompts and messages can be obtained using the Voicemail
Pro client.
1. Connect to the old voicemail using the Voicemail Pro client.
· Hint: The option File | Voicemail Shutdown | Suspend Calls can be used to display the number of
currently active voicemail sessions. If necessary you can used the menu to stop any new sessions or to force
the end of all sessions before taking the backup.
2. Select Preferences | General. Select the Housekeeping tab.
3. Select Backup Now.
4. Select all the backup options for a complete backup and click OK. This will create a backup folder, the name of
which includes the date and time of the backup and Immediate. For example
VMPro_Backup_26012011124108_Immediate.
5. The time to complete the backup will vary greatly depending on the number of mailboxes and messages being
supported by the server.
Shutting Down the Old Voicemail Server
Once the server has been backed up, it should be shutdown. This will release all the licenses it has currently obtained from
the IP Office system.
1. Once the backup above has been completed, select File | Voicemail Shutdown | Shutdown.
2. Select Shut Down Immediately. This will start a forced shutdown of the server, ending any currently active
voicemail sessions.
Transferring the Backup to a USB2 Memory Device
The location of the backup files on the old server depends on whether it was a Windows based or Linux based server:
· Windows Server
The backup location can be selected before starting the backup. The default location for backup files is C:
\Program Files\Avaya\IP Office\Voicemail Pro\Backup\Scheduled.
1. Using My Computer, locate the manual backup taken above. The date and time is part of the folder name for
the backup.
2. Right-click on the folder and select Properties. Check that the Size on disk is within the capacity of the USB2
memory device.
· If not, copy the backup folder and all its contents onto a PC from which you can eventually load it onto the
new server using an SSH file transfer.
· If with the USB2 memory device capacity, Copy the backup folder and all its content onto a USB2 memory
device. Do not put the folder into another folder or change the folder name.
Unified Communications Module Installation and Maintenance
IP Office 15-601011 Issue 03l (28 August 2012)
Page 36