Warranty Information - Bike Friday Pocket Rocket Manual

Warranty Information

Bike Friday® Guarantee
We at Green Gear Cycling, Inc. (Bike Friday) want you, the customer, to
be happy with your new bicycle. For direct orders shipped from the
factory if your bike does not meet your expectations, you may return
the bicycle to us for a full refund, less all shipping charges and a 15%
restocking fee (as of 06-01-18). For bikes ordered through a dealer we
allow the dealer to use their own return policy. This applies to the pur-
chase of new Custom and Stock bicycles. In all cases, the return ship-
ping charges are your responsibility. To take advantage of this guaran-
tee, you must notify our service department (800.777.0258 / service@
bikefriday.com) within 30 calendar days of your receipt of your bike of
your intent to return the bike, and we must receive it in our possession
within 35 calendar days of you taking delivery of the bike. We also ac-
cept returns on parts within 30 days as long as the part is unused and
undamaged. Processing your refund usually takes 2-6 weeks from the
time that we receive back your returned item(s).
We want your bicycle to work for you, and in order for your bicycle to
work well, it should fit. We'll need some help from you to ensure that
your new Bike Friday fits you well, specifically by providing us with the
measurements of your best fitting bike (if you own a bike that fits well)
and a description of how you feel on this bike. Additionally, you will be
asked for some personal measurements with a required accuracy with-
in 1/4" (5mm) and 3 pounds (1.35kg) – yes of your current weight and
not your ideal weight – as well as a description of your riding style and
the places you most likely envision riding your new Friday. Our Consul-
tants can guide you through the process of obtaining and interpreting
this information. This guarantee does not apply to Stock Bikes, which
are not custom built to your specifications, but come in standard small,
medium and large sizing.
Armed with this data, we can guarantee the fit of your new Friday if
(1) we are matching exactly the dimensions from your current, best
fitting bicycle, or (2) we build a Friday from your body measurements
that includes our optional "fit stem" program. If you choose to have us
build a bike for you that is sized in any other way, the bike will be sized
per that method and built in a manner that allows for later fine-tuning
of the sizing should you choose, at your expense, to pursue a more
exacting fit.
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www.bikefriday.com 800-777-0258 • +1-541-687-0487