Warranty Information - Bike Friday Silk User Manual

Travel Tips & Airport Security
Traveling with your Silk
Traveling with your Bike Friday on the airlines today will, for the
most part, be as convenient as it was just a few years ago in the
good old days. However, because of the need for extensive inspec-
tions required by the TSA, there are a few points to consider.
Do not lock your TravelCase when traveling by air with a non-TSA
approved lock. All luggage must be inspected by TSA agents when
checking in your luggage. TSA agents can, and have, broken open
locked TravelCases. Even after the initial inspection, do not lock
your case; we have had reports of subsequent inspections where
the TravelCase lock was broken open.
You may ask to be present during the inspection, however, you
may not touch your bike or TravelCase once you have handed it
over to the TSA. By asking to be present, you may be able to give
some repacking tips to a very busy agent. Alternatively, you may
wish to provide your contact information so if any questions arise
in regards to the packing of your luggage, you can be a resource
for TSA.
When traveling by air, you might consider not over-packing your
TravelCase. With some practice it is quite possible to get a tre-
mendous amount of gear into your TravelCase; however this only
obscures the inspector's view and they will deconstruct your care-
fully packed case.
Consider using extra straps, bungee cords, or toe straps, etc. to
bundle the packed bike together as one unit instead of multiple,
separable layers. This way an inspector can remove the bike as
one piece, look it over, and replace it back into the case quickly
and accurately.
Consider taking a photo(s) of how the packed bicycle fits in the
TravelCase. Any information to make the TSA agent more success-
ful in re-packing an inspected piece of luggage is to your advan-
tage. Photos can be taped to the inside surface of the TravelCase,
viewable when the case is open. This can increase the likelihood
the TravelCase is properly packed AFTER the inspection, reducing
the risk of future damage.
Observe airline luggage weight limitations. For domestic flights
(including domestic legs of international flights), the checked lug-
gage needs to weigh less than 50 pounds. For international flights,
the checked luggage limit is 70 pounds. Luggage which exceeds
these limitations may be charged an excess baggage fee.
Check with the airlines for regulation updates.
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www.bikefriday.com 800-777-0258 • +1-541-687-0487

Warranty Information

We at Green Gear Cycling, Inc. (Bike Friday) want you, the cus-
tomer, to be happy with your new bicycle. If for any reason you
are dissatisfied with a new bicycle purchased directly from us
(not a dealer), you may return the bicycle to us for a full refund,
less all shipping charges. In all cases, the return shipping charges
are your responsibility. To take advantage of this guaranty, you
must notify our service department (800.777.0258 / service@
bikefriday.com) within 30 calendar days of your receipt of your
bike of your intent to return the bike, and we must receive it in
our possession within 35 calendar days of you taking delivery of
the bike. We also accept returns on parts within 30 days as long
as the part is unused and undamaged. Processing your refund
usually takes 2-6 weeks from the time that we receive back your
returned item(s).
We want your bicycle to work for you, and in order for your bi-
cycle to work well, it should fit. We'll need some help from you
to ensure that your new Bike Friday fits you well, specifically by
providing us with the measurements of your best fitting bike (if
you own a bike that fits well) and a description of how you feel
on this bike. Additionally, you will be asked for some personal
measurements with a required accuracy within 1/4" (5mm) and
3 pounds (1.35kg) - your current weight (not your ideal weight)
- as well as a description of your riding style and the places you
most likely envision riding your new Bike Friday. Our Consultants
can guide you through the process of obtaining and interpreting
this information.
Armed with this data, we can guarantee the fit of your new Bike
Friday if (1) we are matching exactly the dimensions from your
current, best fitting bicycle, or (2) we build a Bike Friday from
your body measurements that includes our optional "fit stem"
program. If you choose to have us build a bike for you that is
sized in any other way, the bike will be sized per that method
and built in a manner that allows for later fine-tuning of the siz-
ing should you choose, at your expense, to pursue a more exact-
ing fit.
As part of the consideration for buyer's purchase, buyer under-
stands and agrees to the following: Green Gear Cycling warrants
your bicycle frame set, including fork purchased from Green
Gear Cycling or an authorized Green Gear dealer, against defects
in workmanship and materials for the lifetime of the bicycle.
This does not cover paint or powder coat finishes. Green Gear
Cycling honors the original manufacturer's warranty on parts and
components against defects in manufacturing. Tubes and tires
are sold as-is.
800-777-0258 • +1-541-687-0487
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www.bikefriday.com