Travel Tips; Warranty Information - Bike Friday tikit Manual

Travel Tips

Airport Security
Traveling with your Bike Friday travel bike on the airlines today
will, for the most part, be as convenient as it was just a few years
ago in the good old days. However, because of the need for exten-
sive inspections required by the Transportation Sercurity Adminis-
tration (TSA), there are a few points to be aware of.
• Do not lock your TravelCase™ when traveling by air. All luggage
must be inspected by TSA agents when checking in your luggage.
TSA agents can, and have, broken open locked TravelCases™.
Even after the initial inspection do not lock your case, we have had
reports of subsequent inspections where the TravelCase™ lock was
broken open.
• You may ask to be present during the inspection, however you
may not touch your bike or TravelCase™ once you have handed it
over to the TSA. By asking to be present, you may be able to give
some repacking tips to a very busy agent.
• When traveling by air, you might consider not over packing
your TravelCase™. With some practice it is quite possible to get a
tremendous amount of gear into your TravelCase™; however this
only obscures the inspector's view and they will deconstruct your
carefully packed case.
• Consider using extra straps, bungee cords, or toe straps to bundle
the packed bike. This way an inspector can remove the bike as one
piece, look it over, and replace it into the case quickly and accu-
rately.
• Observe airline luggage weight limitations. Luggage which
exceeds these limitations may be charged an excess baggage fee.
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trademarks exclusively owned by Green Gear Cycling, Inc. in the U.S. and/or
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written consent. Other trademarks are the property of their respective owners.
36
www.bikefriday.com
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800-777-0258 • +1-541-687-0487

Warranty Information

Bike Friday® Guarantee
We at Green Gear Cycling, Inc. (Bike Friday) want you, the customer, to
be happy with your new bicycle. For direct orders shipped from the
factory if your bike does not meet your expectations, you may return
the bicycle to us for a full refund, less all shipping charges and a 15%
restocking fee (as of 06-01-18). For bikes ordered through a dealer
we allow the dealer to use their own return policy. This applies to the
purchase of new Custom and Stock bicycles. In all cases, the return
shipping charges are your responsibility. To take advantage of this
guarantee, you must notify our service department (800.777.0258 /
service@bikefriday.com) within 30 calendar days of your receipt of
your bike of your intent to return the bike, and we must receive it in
our possession within 35 calendar days of you taking delivery of the
bike. We also accept returns on parts within 30 days as long as the part
is unused and undamaged. Processing your refund usually takes 2-6
weeks from the time that we receive back your returned item(s).
We want your bicycle to work for you, and in order for your bicycle to
work well, it should fit. We'll need some help from you to ensure that
your new Bike Friday fits you well, specifically by providing us with the
measurements of your best fitting bike (if you own a bike that fits well)
and a description of how you feel on this bike. Additionally, you will
be asked for some personal measurements with a required accuracy
within 1/4" (5mm) and 3 pounds (1.35kg) – yes of your current weight
and not your ideal weight – as well as a description of your riding
style and the places you most likely envision riding your new Friday.
Our Consultants can guide you through the process of obtaining and
interpreting this information. This guarantee does not apply to Stock
Bikes, which are not custom built to your specifications, but come in
standard small, medium and large sizing.
Armed with this data, we can guarantee the fit of your new Friday if
(1) we are matching exactly the dimensions from your current, best
fitting bicycle, or (2) we build a Friday from your body measurements
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per that method and built in a manner that allows for later fine-tuning
of the sizing should you choose, at your expense, to pursue a more
exacting fit.
800-777-0258 • +1-541-687-0487
37
www.bikefriday.com