VeriFone VX 520 Quick Reference Manual page 2

REVERSAL (FULL/PARTIAL) CREDIT OFFLINE ENTRY
Reversals may only be processed on sales • Press the purple
within the current batch. Offline displays
• Select
• Press the purple key until • Enter sale amount and press
DOWN ARROW
Reversal displays
– Enter tip amount and press
• Select
REVERSAL or press
• Select (full amount reversed) or • Select
FULL PARTIAL
(partial amount reversed) • Swipe or tap customer card or manually
• Select retrieval method: (invoice #) or enter account number and press
INV#
(amount) • Select
AMT
• Enter retrieval information, and press
ENTER – Enter expiration date (MMYY) and press
• Transaction displays on screen; select
YES – Imprint the card and press
(reverses trans), (returns to last screen), • Enter transaction
NO
or (scrolls to next trans) press
NEXT
• Enter approval code (six digits), and press
– If No or Next, follow prompts.
ENTER
– If partial reversal, enter the dollar amount to be
• Receipt prints
reversed and press ENTER
• Terminal dials out, receipt prints
AUTHORIZATION ONLY
DEBIT RE-ENTER
• Press the purple
• Press the purple key until • Select
DOWN ARROW
Offline displays • Enter sale amount and press
• Select
• Select
OFFLINE
• Enter transaction amount and press • Swipe, tap, or insert customer card or
ENTER
• Select manually enter account number and
YES
• Swipe customer card or manually enter press
account number and press
ENTER – Select the desired language
• Select
DEBIT – Select
• Select type: or
SALE REFUND – Enter expiration date (MMYY) and press
• Enter network ID (three digits),
ENTER
and press
ENTER
– Imprint the card and press
• Enter settlement date (MMDD), • Terminal dials out
and press
ENTER – Remove the card
• Enter original transaction date (MMDDYY), • Receipt prints
and press
ENTER
TIP ADJUST
• Enter original time (HHMMSS),
and press • Press the purple
ENTER
• Enter original trace number (six digits), • Select retrieval method:
and press
ENTER AMT
• Enter retrieval reference number (12 digits), or
INV#
and press • Enter retrieval information, and press
ENTER
• Enter approval code (six digits), • Transaction displays, select option
and press (adjust tip),
ENTER
trans), or
– Enter cash back amount and press ENTER
• Receipt prints • Enter the tip amount and press
• Terminal displays 'Approved XXXXXX',
press
• Select
another transaction
BALANCE INQUIRY
key until • Press the purple
DOWN ARROW
Balance Inq. displays
• Select
OFFLINE BALANCE INQ
• Swipe, tap, or insert customer card or
ENTER
manually enter account number and
ENTER
,
press
ENTER to bypass. ENTER
YES – Select the desired language
– Choose card? Select
ENTER
– If Credit, enter expiration date (MMYY) and press
CREDIT ENTER
ENTER – If EBT, select type:
ENTER – If EBT, have customer enter
(15 characters), and
ID ENTER
• Terminal dials out
ENTER
– Remove the card
• Receipt prints
EBT SALE
(FOOD STAMPS/CASH BENEFITS)
key • Select
DOWN ARROW SALE
• Enter sale amount and press
AUTH ONLY
• Select
ENTER YES
• Swipe customer card or manually enter
YES
account number and press
• Select
EBT
• Select
ENTER FOOD
– If Cash Benefits, enter cash back amount and press
CREDIT ENTER
• Have customer enter
press
ENTER
• Terminal dials out, and receipt prints
ENTER
EBT SALE
(ELECTRONIC VOUCHER)
• Select
SALE
• Enter sale amount and press
key • Select
TIP YES
(clerk ID), • Swipe customer card or manually enter
CLRK
(amount), (last 4 digits), account number and press
ACCT
(invoice #) • Select
EBT
• Enter voucher approval code (six digits),
ENTER
and press
ADJ ENTER
(previous trans), (next • Enter voucher serial number (15 digits),
PREV NEXT
(retrieve another invoice #) and press
INV# ENTER
• Terminal dials out, and receipt prints
ENTER
ENTER
, , or to retrieve
PREV NEXT INV#
EBT OFFLINE
(FOOD STAMPS/CASH BENEFITS)
key until
DOWN ARROW
• Press the purple
DOWN ARROW
. Offline displays
• Select
OFFLINE
• Enter sale amount and press
• Select
YES
• Swipe customer card or manually enter
account number and press
CREDIT or EBT
• Select
EBT
• Select transaction type:
FOOD or CASH – If Food Stamps, select re-enter type:
PIN on PIN pad and press or FREFN (food refund)
• Enter network (three digits),
ID
and press
ENTER
• Enter settlement date (MMDD),
and press
ENTER
• Enter original transaction date (MMDDYY),
and press
ENTER
• Enter original time (HHMMSS),
and press
ENTER
• Enter original trace number (six digits),
ENTER
and press
ENTER
• Enter retrieval reference number (12 digits),
and press
ENTER ENTER
• Enter approval code (six digits),
or and press
CASH ENTER
• Receipt prints
EBT OFFLINE
on PIN pad and
PIN
(ELECTRONIC VOUCHER)
• Press the purple
DOWN ARROW
Offline displays
• Select
OFFLINE
• Enter sale amount and press
• Select
YES
• Swipe customer card or manually enter
ENTER
account number and press
• Select
EBT
• Select transaction type:
ENTER
• Enter network ID (three digits),
and press
ENTER
• Enter settlement date (MMDD),
and press
ENTER
• Enter original transaction date (MMDDYY),
and press
ENTER
• Enter original time (HHMMSS),
and press
ENTER
• Enter original trace number (six digits),
and press
ENTER
• Enter retrieval reference number (12 digits),
and press
ENTER
• Enter approval code (six digits),
and press
ENTER
• Enter voucher approval code (six digits),
and press
ENTER
• Enter voucher serial number (15 digits),
and press
ENTER
• Receipt prints
EBT REFUND
• Press the purple
DOWN ARROW
key until • Select
REFUND
• Enter refund amount and press
• Select
YES
• Swipe customer card or manually enter
ENTER
account number and press
ENTER
• Select
EBT
• Have customer enter on PIN pad
ENTER PIN
and press
ENTER
or • Terminal dials out, and receipt prints
FOOD CASH
FSALE (food sale)
ADD CLERK
• Press
ENTER
• Select
SERVERS
• Select
ADD SERVER
ENTER
– Enter password and press
• Enter clerk (1-4 characters), and press
ID
ENTER
• Enter clerk password (5-10 characters),
and press
ENTER
• Re-enter the clerk password,
and press
ENTER
• Repeat steps to add another clerk
REPRINT A RECEIPT
• Press the purple key
REPRINT
• Select reprint option:
LAST RECEIPT
transaction in batch) or
ANY RECEIPT
transaction in batch)
– If Any Receipt , enter invoice number and press
key until • Receipt prints
REPORTS
• Press the purple key
ENTER REPORTS
• Choose report: (total amounts),
TOTALS
(each transaction), or
DETAIL CLERK/SERVER
(clerk totals/detail)
ENTER
– If Clerk/Server, select option:
VCHR TOTALS or DETAIL
– If Clerk/Server Detail , select ONE
ALL
(one clerk) or (all clerks)
– If One clerk, enter the Clerk ID,
and press ENTER
• Report prints
TRANSACTION REVIEW
• Press the purple
DOWN ARROW
Batch Review displays
• Select
BATCH REVIEW
• Select retrieval method: (clerk ID),
CLRK
(amount), (last 4 digits), or
ACCT
#)
• Enter retrieval information, and press
• Transaction displays, select
PREV
scroll transactions
VIEW TOTALS
key • Press the purple key until
DOWN ARROW
Batch Totals displays
• Select
ENTER BATCH TOTALS
PREV NEXT
– Press or to scroll hosts, then press
select host
• Batch totals display, press to exit
ENTER
BATCH SETTLEMENT
• Press the purple key
DOWN ARROW
• Select
SETTLEMENT
• Sale and refund totals display, press
ENTER
to confirm
– Or key in the sale and refund totals and press ENTER
• Terminal dials out, and displays GB XXXX
ACCEPTED
• Press
ENTER
• Settlement report prints
FAILED SETTLEMENT
or response
RB QD
• Terminal will display [NUMBER] or
RB
[NUMBER]
• DO NOT delete batch or continue without
Help Desk verification
• Call Help Desk
(last
(desired
AUTHENTICATE THE TERMINAL
• Press
ENTER ENTER
• Select
SETUP
ENTER
– Enter password and press
• Select
AUTHENTICATION
• Enter the Authentication Code and press
ENTER
• Enter your Zip Code and press
ENTER
• Terminal dials out, then displays
ACTIVATED
DEACTIVATE THE TERMINAL
• Press
ENTER
• Select
SETUP
– Enter password and press
ENTER
• Select
DEACTIVATION
• Terminal dials out, then displays
DEACTIVATED
• More merchants? Select
NO
• The screen then displays Authentication
key until Code. The terminal must be authenticated
before transaction can be processed
ALPHA CHARACTERS
AMT
(invoice • Press key corresponding with desired letter
INV#
• Press until desired letter appears
ALPHA
[Number + = Letter]
ENTER ALPHA
or to
NEXT
SLCT
to
QD