Troubleshooting Ptp Operation For The Sv-4K Media Player; Symptom: Local Pngs Are Not Synchronized Across Sv-4K Devices - Cisco StadiumVision SV-4K Deployment Manual

problem:
http://sv4k-ip-address
The diagnostic URL requires a password for use. The password is set in the
"defaultDmpAdminPwd" registry key in the Management Dashboard (the same
password as for the Cisco DMP 4310G). The default username is "admin."
Be sure to reset the password from the default value as a security best practice.
CAUTION: Do not manually power off the SV-4K after changing
the password. To change the SV-4K password, you must use the
Power Cycle DMP switch command from the Management
Dashboard to restart the device properly. To use this command,
be sure that you have imported the switch data first.
Troubleshooting PTP Operation for the SV-4K Media
Player
This section identifies some of the symptoms related to problems with PTP operation:
Symptom: Local PNGs are not synchronized across SV-4K devices, Page 50
l
Symptom: Playlists do not advance to the next content item on the SV-4K, Page
l
51
Symptom: Local PNGs are not synchronized across SV-4K
devices
Troubleshooting steps:
1. Verify the PTP configuration on your SV-4K devices:
a. Go to:
Management Dashboard > SV Director Configuration > Global DMP
Settings > SV-4K Settings
b. Verify that the PTP domain and PTP master candidates property configuration
is correct for your network.
2. Open your browser and navigate to one of the SV-4Ks:
http://sv4k-ip-address/ptp.html
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NOTE: This password is also used for the Diagnostic Web
Server (DWS), and is used by the Cisco DMP 4310G.
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