Ingenico iCT220 Quick Reference Manual

CreDiT sale DeBiT refunD
• Swipe customer card • Press 2
• Choose CrEDiT • Choose
• Enter sale amount and press ENTEr • Enter refund amount and press
• Terminal dials out, and receipt prints • Enter original transaction date
(MMDDYY) and press
• Enter original transaction time
mail/Phone sale
(HHMMSS) and press
• Press 1
• Swipe customer card
• Choose CrEDiT
• Have customer enter PIN on PIN pad
• Enter sale amount and press ENTEr
and press
• Enter card number and press ENTEr
• Terminal dials out, and receipt prints
• Enter expiration date (MMYY) and press
ENTEr
reversal
• Card present? Choose YES or NO
- Enter V-Code/CID Code and press • Press 3
ENTEr, or press ENTEr • Choose a search option
to bypass
- If bypassed, Choose V-Code option: • Enter retrieval information and press
1 (Unreadable), 2 (Not Present), 3 (Not ENTEr
Provided) • Choose
- Enter street address number and press • Press ENTEr
ENTEr, or press ENTEr to bypass • Terminal dials out, and receipt prints
• Enter Zip Code and press ENTEr, or press
ENTEr to bypass
CreDiT offline enTry
• Terminal dials out, and receipt prints
• Press 4
• Choose
DeBiT sale
• Enter amount and press
• Swipe customer card • Swipe customer card or enter card
• Choose DEBiT number and press
• Enter sale amount and press ENTEr - Enter expiration date (MMYY) and
- Enter cash back amount and press press
ENTEr, or press ENTEr to bypass - Card present? Choose
• Press ENTEr to accept total • Enter approval code (six digits), and
• Have customer enter PIN on PIN pad press ENTEr
and press ENTEr • Enter transaction ID (15 digits), and
ENTEr
• Terminal dials out, and receipt prints press
• Terminal displays Captured,
and receipt prints
CreDiT refunD
• Press 2
• Choose CrEDiT
• Enter refund amount and press ENTEr
• Swipe customer card or enter card
number and press ENTEr
- Enter expiration date (MMYY) and
press ENTEr
• Terminal displays Captured,
and receipt prints
0300003 Ingenico (031213).indd 1
Terminal messages
AMOUNT DUE/BALANCE DUE:
authorization has occurred. Ask
DEBiT
ENTEr customer for another form of payment
for the remaining balance of the sale.
ENTEr Press ENTER to print the receipt.
Pressing CANCEL will not void the
transaction.
ENTEr
AVS (ADDrESS VErifiCATiON SErViCE):
the street address and ZIP code entered
match the customer's billing address.
ENTEr
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL Or PiCK UP CArD:
Call the Voice Authorization Center.
CArD rEAD ErrOr: Magnetic stripe did not
read. Swipe card again or manually key-
in account number.
LOST COMM WiTH HOST:
SELECT
error has occurred. Check line
to accept transaction
connections, call Help Desk.
GB (NUMBEr): Good batch. Batch
transmission accepted.
MANUAL ENTrY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-
CrEDiT
in.
ENTEr
QD (NUMBEr) Or rB (NUMBEr):
Duplicating or Rejected Batch. Call Help
ENTEr
Desk.
rECOrD NOT fOUND: Invoice number is not
ENTEr
found in terminal batch.
YES or NO
SETTLEMENT UNSUCCESSfUL:
call help desk.
V-CODE: Verification Code. A 3-4 digit
non embossed number found on card
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
© 2013 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
eBT DefiniTions
ELECTrONiC VOUCHEr:
A partial Form which is
completed by a merchant when a Food
Stamp transaction authorization cannot
be received through the terminal.
fCSiD (fOOD AND CONSUMEr SErViCES
iDENTifiEr): Identifies a merchant as
approved to accept Food Stamps.
VOUCHEr AP (VOUCHEr APPrOVAL CODE):
Checks if
A Voice Authorized Approval Code
received when a Food Stamp transaction
authorization through the terminal is
not possible. To obtain, call the Voice
Hold the card. Authorization Center.
VOUCHEr S/N (VOUCHEr SEriAL NUMBEr):
A pre-printed number found on an
Electronic Voucher form.
A communication
Current
Quit
Settlement failed,
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
0300003
V061413
www.tsysacquiring.com
Quick
Reference
Guide
INgeNIcO®
icT220, icT250, iWL220, iWL250
INg01
r e t a i l
6/14/2013 10:05:02 AM