Using Microsoft Exchange As An Smtp Server - Geist RCX Instruction Manual

Using Microsoft Exchange as an SMTP server

If your facility uses a Microsoft Exchange email server, it can be used by the R-Series PDU
to send Alarm and Warning notification emails if desired. However, the Exchange server
may need to be configured to allow SMTP connections from the unit first, as later version
of Exchange often have SMTP services or basic authentication disabled by default. If you
encounter difficulties in getting your IMD PDU to send emails through your Exchange
server, the following notes may be helpful in resolving the problem.
First, since the R-Series PDU cannot use IMAP or Microsoft's proprietary MAPI/RPC
Exchange/Outlook protocols to send messages, you will need to enable SMTP by setting
up an "SMTP Send Connector" in the Exchange server. More information on setting up an
SMTP Send Connector in Exchange can be found at this Microsoft TechNet article:
http://technet.microsoft.com/en-us/library/aa997285.aspx
Next: Your Exchange server may also need to be configured to allow messages to be
"relayed" from the monitoring unit. Typically, this will involve turning on the "Reroute
incoming SMTP mail" option in the Exchange server's Routing properties, then adding
the PDU's IP address as a domain which is permitted to relay mail through the Exchange
server. More information about enabling and configuring SMTP relaying in Exchange can
be found at this Microsoft TechNet article: http://technet.microsoft.com/en-
us/library/dd277329.aspx
The SMTP "AUTH PLAIN" and "AUTH LOGIN" authentication methods (also known as
"Basic Authentication) for logging in to the server are often no longer enabled by default in
Exchange; only Microsoft's proprietary NTLM authentication method is enabled. The
AUTH LOGIN method which the IMD PDU requires can be re-enabled as follows:
1. In the Exchange console under server configuration, select hub transport.
2. Right-click the client server, and select properties.
3. Select the authentication tab.
4. Check the Basic Authentication checkbox.
5. Uncheck the Offer Basic only after TLS checkbox.
6. Apply or save these changes, and exit. Note that you may need to restart the
Exchange service after making these changes.
Finally, once you have enabled SMTP, relaying, and the AUTH LOGIN Basic Authentication
method, you may also need to create a user account specifically for the PDU to log into.
If you have already created an account prior to enabling the SMTP Send Connector, or
you are trying to use an already-existing account created for another user, and the PDU
still cannot seem to connect to the Exchange server, the account probably did not
properly inherit the new permissions when you enabled them as above. This tends to
happen more often on Exchange servers that have been upgraded since the account(s)
you are trying to use were first created, but can sometimes happen with accounts when
GM1196 R-Series v5 Instruction Manual
NOTE
These suggestions only apply if you are using your own, physical
Exchange server! Microsoft's hosted "Office365" service utilizes a
Start-TLS connection and can be setup using the standard
"Office365" email server settings in the email configuration menu.
Chapter 3 - Setup
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