CONTENTS SECTION TITLE PAGE No. 1. SAFETY NOTICE 2. SPECIFICATIONS 3. DRINK SELECTION CODES 4. EXTERNAL FEATURES 5. INSTALLATIONS & COMMISSIONING 6. HOW TO SET UP AND USE MACHINE FACILITIES 7. USING THE EXTERNAL KEYPAD 8. PROGRAMMING 9. MACHINE SET-UP ADDRESSES 10.
2. SPECIFICATIONS DIMENSIONS 708mm Overall Width 752mm Overall Depth 638mm Cabinet 75mm Water Inlet WEIGHT/CUP CAPACITY (APPROXIMATE) SOLO ENCORE Weight 192 kg (422.5 lbs) (FB HCC) Cup Capacity 530 x 200ml (7 oz)
Page 5
ELECTRICAL SERVICES 220/240V 50Hz 13-amp single-phase power supply. WARNING THIS EQUIPMENT MUST BE EARTHED IMPORTANT The wires in this mains lead are coloured in accordance with the following code: GREEN and YELLOW EARTH BLUE NEUTRAL BROWN LIVE As the colours of the wires in the mains lead of this equipment may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows: The wire, which is, coloured GREEN and YELLOW must be connected to the terminal in the plug, which is marked with the letter E or by the earth symbol...
Page 6
SOLO ENCORE CANISTERS LAYOUT Always remove the ingredient canisters from the machine before filling. To prevent ingredient spillage, rotate dispense spouts to face up-wards. Ensure the canisters are correctly configured for products being used - refer to the ‘Parts section’. Solo Encore (EL) Instant Solo Encore (EL) Instant/FB Solo Encore (LX)
4. EXTERNAL FEATURES MENU PANEL - Multi Choice LCD-Display Product Labels Selection codes Selection Price Labels Selection Keys Extra White Whipped No Cup S C R O L L Coin Return Button Coin Entry Slot Scroll feature for use in ‘Service Mode’ to access data fields in programming addresses.
Page 9
SINGLE CHOICE KEYPAD OPERATION The Solo Encore Single Choice machine is programmed in the same manner as the multi choice version. The bottom two buttons on the single choice keypad act as ‘Cancel’ and ‘Enter’ or ‘Shift’ when in door open mode. STANDARD DRINK CONFIGURATION.
Page 10
ALTERNATIVE KEYBOARD LAYOUT When programming a new control board (Default is Multi-Choice) for an Encore EL Single Choice machine please note the functionality of the keypad changes.
5. INSTALLATION & COMMISSIONING Warning: Before commencing any installation procedures, ensure that all machine site preparation has been completed correctly and that lifting equipment of the correct capacity is available. We recommend that as much preparation is carried out as possible before installing the machine.
Page 12
W.R.C. approved type - non-approved types should not be used. SANITISATION Whilst suitable steps are followed at Westomatic, which include a dosing system, providing a suitable microbiological condition, it is necessary that during installation the machine should be sanitised using a two-stage process.
Page 13
Brewer itself to prevent sold out codes reporting when switching on the machine. IMPORTANT: Only filter paper designed for use with the Westomatic® brewer should be used. The correct width of the paper is 10cm (100mm).
Page 14
If a hot drink selection is made during the initial heating period, the display will count down in seconds the total time before a hot drink maybe vended. At Westomatic we carry out a fully functional test using water, which passes through a dosing system to provide a suitable microbiological condition.
Page 15
9. INGREDIENT FILLING All canisters require filling with fresh ingredients prior to machine usage. When filling canisters please refer to your ‘OPERATORS HANDBOOK’. 10. INITIATING A DRY INGREDIENT THROW To enable you to weigh products, the machine allows you to initiate an individual dry ingredient throw without water as follows: In ‘Service’...
Page 16
12. PROGRAMME MACHINE Finally, use the Programming Address Listing to check whether any further adjustments of the machine settings are necessary to meet the requirements of the particular installation. In particular, check under the headings: Machine Set-up Drink Set-up Prices Throw Settings Facilities (free vend, discount, jug facility, power saving) 13.
6. HOW TO SET UP AND USE MACHINE FACILITIES The Encore range of beverage machines is able to offer additional facilities to meet customer’s needs and requirements. • Automatic Power Save Facility…Page 15 • Free vend/Supplementary Discount Periods…Page 16 • Jug Facility/Operation…Page 16 •...
Page 18
AUTOMATIC POWER SAVING FACILITIES ’Power saving’ mode. During ‘power saving’ mode, the water temperature is reduced to the Sleep Temperature set in Address 116. This lower temperature is then maintained until ‘power saving’ mode is terminated, i.e. the ‘boiler sleep’ signal is switched off.
Page 19
FREE VEND PERIODS During these periods, all drinks may be free vended, or, if required, a limited selection of drinks may be free vended. The drinks available during a timed free vend period are determined by the "Set-up selection range". Each active selection can be programmed to:- Timed free vend available.
Page 20
JUG FILL OPERATION FLOW CHART NO-CUP FACILITY The No-Cup key may be pressed before or during the selection of any product to facilitate use of the Customer’s own cup/mug. If desired, a discount feature for this facility may be programmed within Address 259 (Discount for No-Cup option) - see Programming Commands section.
7. USING THE EXTERNAL KEYPAD The Solo Encore keypad can be used to access and control the different service functions. When the vending machine door is open and the power is ‘on’, the LCD will display the message **DOOR OPEN** ENCORE = (SOFTWARE) To enter the different modes of control (Flush, Audit, Test and Service mode) simply use the ‘Cancel’...
Page 22
(See specimen copies of Audit 1 and 9 reports on following pages.) Audit 1 report can be accessed via:- 1 = LCD display 2 = Westomatic printer 3 = SIMM card To obtain audit reports via external display see above.
Page 23
SPECIMEN AUDIT REPORT ---- ---- ---- ----- ----- Date of issue and Software number Audit Report - No 0044 Increments on closing door after having taken an audit Time: 14:32 Date: Mon 07/01/04 Time, date & location of print Last Print: 05/01/04 Site Id: 123456...
Page 24
Free 0000.00 0000.00 Value of drinks (at standard selling price) that have been Free vended, either by permanent free or free vend periods, or free vend by PIN, and/or drinks at 0p, and if discounted to 0p. Key 000000 0000 Value of drinks taken (at standard selling price) when a free vend keyswitch is switched on.
Page 25
HWat 000017 0009 discount, Card, Key, Jug and Test. Cold Stil 000010 0000 - Cold water. Carb 000035 0005 - Carbonated water. Sy1s 000025 0005 Sy2s 000010 0010 Sy1c 000010 0010 Sy2c 000010 0010 Other Extras Ncup 000010 0000 Total No. of drinks taken when pressing ‘No Cup’ key and All jug vends taken in pay mode even if discounted to 0p, and test vends taken with no cup.
Page 26
SPECIMEN AUDIT PRINT 9 All the relevant coin information set on the machine and within the MDB coin mechanism can be viewed by printing an Audit 9 report. The coin manufacturer The coin code for the mech. mechanisms Changer Info intelligence level.
Page 27
TEST MODE To enter ‘Test’ mode, press the ‘Cancel’ button three times. In ‘Test’ mode the LCD will display: **TEST SELECTION** MAKE YOUR DRINK SELECTION Indicating that ‘Test’ mode has been accessed. In ‘Test’ mode, entering the appropriate selection code and options, followed by the ‘Vend’...
8. PROGRAMMING SERVICE MODE When you receive your machine no security access is necessary to undertake any programming tasks. However, a facility exists to incorporate a security code to inhibit unauthorised access to ‘Service’ mode - the mode necessary for programming.
9. MACHINE SET-UP ADDRESSES FUNCTION DEFAULT COMMENT GENERAL SETTINGS MACHINE TYPE 1 = ENCORE INSTANT - SINGLE CHOICE 2 = ENCORE FB - SINGLE CHOICE 3 = ENCORE LX INSTANT - MULTI CHOICE 4 = ENCORE LX FB - MULTI CHOICE 5 = ENCORE LX BTC - MULTI CHOICE 6 = ENCORE LX FB BTC - MULTI CHOICE 7 = ENCORE ACCOLADE FB...
Page 30
FUNCTION DEFAULT COMMENT VEND DELAY TIME IN SECONDS, 0 = AUTO VEND FEATURE DISABLED. JUG AVAILABLE 0 = DISABLED 1 = ENABLED MAX NUMBER CUPS PER JUG CHANGE WATER FILTER WARNING 20000 0 - DISABLED UV FILTER SETUP 0 = DISABLED, 1 = ENABLED UV FILTER INHIBIT 20000 0 - DISABLED...
Page 31
FUNCTION DEFAULT COMMENT RESET BOILER CALIBRATION BOILER TEMPERATURE OVERFLOW READ ONLY TRIP TEMP BREWER 1 SETTINGS BREWER 1 ANTI SPLUTTER DELAY INVERT BREWER 1 HOME SWITCH 0 = NORMAL 1 = INVERTED SIGNAL BREWER 1 PISTON SEAL/HOME TIMEOUT FRESHBREW SETTINGS - BREWER PISTON PULSED DURING THE PUSH SEQUENCE PULSE GRINDER SETTINGS...
Page 32
FUNCTION DEFAULT COMMENT PAYMENT SETTINGS PAYMENT SYSTEM 0 = PERMANENT FREE VEND (NO PAYMENT SYSTEM) 3 = SINGLE PRICE CARD SYSTEM 4 = MDB CASHLESS ONLY WITH CARD INSERTION REQUIRED FOR ALL DRINK INCLUDING ZERO PRICED 5 = MDB PAYMENT SYSTEM COIN SET 0 = 1,2,5,10,20,50P &...
Page 33
FUNCTION DEFAULT COMMENT EXACT CHANGE MESSAGE DISPLAY 0 =ALTERNATE, 1 = PERMANENT WHEN APPLICABLE. MAXIMUM CREDIT MAXIMUM CREDIT ALLOWED MAXIMUM PAYOUT MAXIMUM CHANGE PAYOUT PERMITTED SINGLE/MULTI VEND 0 = SINGLE VEND, 1 = MULTI-VEND 0 = PERMITS CHANGE WITHOUT VEND FORCE VEND 1 = INHIBIT CHANGE WITHOUT VEND ESCROW (INSTANT CREDIT TO CARD)
Page 34
FUNCTION DEFAULT COMMENT FLUSH SETTINGS INSTANTS - WATER INSTANTS - WHIPPER BREWER - WATER BREWER - WHIPPER BREWER - BREW TIME BREWER - PISTON TIME GRINDER - WATER 22.0 GRINDER - HOME DELAY GRINDER - WHIPPER HOT/COLD - WATER SYRUPS...
10. PROGRAMMING COMMANDS This section explains each of the programming Addresses. The Addresses are in numerical order. Use the Address list in the previous section to identify which Address you require. Use this section to find explanations and instructions on each of the Addresses.
Page 36
REAL TIME CLOCK – Address 4 (Cont.) 5. Enter the date ’03.11.04’ 6. Press the ‘Vend’ key ENABLE CLOCK DISPLAY – Address 6 0 = Disabled 1 = Enabled USER LEVEL SECURITY – Address 7 This address allows a security number to be entered to restrict access to ‘Service’...
Page 37
(Copy) 12. Select READ CONFIG and press enter (Vend button) 13. Accept default AUTO SELECT file name by pressing enter again 14. Confirm the action by pressing Enter 15. Display shows READING… 16. When finished the display returns to the initial 021 setting 17.
Page 38
CLEAR AUDIT – Address 23 This provision exists to zero all audit parameters (vend totals and cash values). Once executed the information cannot be retrieved. To perform an audit reset: Enter ‘Service’ mode: 1. Enter address 023 2. Press the ‘Vend’ key 3.
Page 39
DISPLAY EXTRAS – Address 46 Following a drink selection, the LCD is able to prompt the user for additional information on strength, sweetness and whether to whip the drink or not: 0 = Now Press Vend 1 = Bar Type 2 = 4 Character Name 3 = 4 Character “WHIP”...
Page 40
UV FILTER SETUP – Address 66 To enable or disable UV filter inhibit, Address 67 0 = Disabled 1 = Enabled UV FILTER INHIBIT – Address 67 Sets the value for the number of vends allowed before the ‘Change UV Lamp‘ is displayed, i.e.
Page 41
CUP SENSOR OPERATION – Address 92 0 = Disabled, vend will not abort 1 = Enabled and will abort vend immediately. Will empty brewer if freshbrew drink has been taken 2 = Enabled, will abort vend immediately then rinse the bowls for 2 seconds. It will also empty the brewer is a freshbrew drink has been taken NO CUP KEY DISABLED –...
Page 42
BOILER SLEEP TEMPERATURE – Address 116 It is recommended that the contents of this Address should remain at the default setting and should only be altered if advised to do so by the machine supplier. AUTO SLEEP DELAY – Address 117 This is the amount of time, set in hours, before the boiler will go into ‘sleep’...
Page 43
FRESHBREW ANTI SPLUTTER DELAY – Address 130 The downward stroke of the brewer piston places the brewer cylinder under pressure. To relieve this pressure, preventing the last of the brewed liquid splashing out of the mixing bowl or cup, the brewer motor is stopped for 1.5 seconds.
Page 44
GRINDER DOSING SWITCH – Address 140 The time set within this address determines how long the grinder will grind the beans into the dosing switch. If the dosing switch has not registered as being full before this time elapses, the LCD will register the beans as being sold out. WATER ROUTING SETUP –...
Page 45
COIN SET – Address 201 The content of this Address should be programmed to suit the coin acceptance group as programmed within the coin mechanism, or altered to suit a card payment system only. The coin/card acceptance group is displayed via the LCD as a standby, second page instruction.
Page 46
COIN A TO C ASSIGNMENTS - MDB Addresses 218 – 223 (Cont.) Example: An MDB coin mechanism is fitted with a 5, 10, 20, 50p validator. To set a low change condition when the 5p tube drops below 10 coins or the 10p tube drops below 8 coins, the following needs to be set.
Page 47
MAXIMUM PAYOUT - MDB Address 227 (Default setting = 0200) Maximum value of change able to be dispensed. If the value exceeds this figure more vends will be required before change is given. SINGLE/MULTI VEND – Address 228 0 = Single vend 1 = Multi vend FORCE VEND –...
Page 48
SET-UP FREE VEND/SUPPLEMENTARY DISCOUNT PERIODS – Addresses 250 to 255 Up to six free vend OR six supplementary discount periods may be programmed although the two are mutually exclusive, i.e. if any free vend periods are programmed, the discount feature cannot be used, and vice versa. FREE VEND PERIODS During these periods, all drinks may be free vended, or, if required, a limited selection of drinks may be free vended.
Page 49
Example 2: A free vend period is required from 5.30 p.m. on Friday to 9.00 a.m. on Monday. Enter ‘Service’ mode:- 1. Enter Address 251 = Free vend period No. 2. 2. Press the ‘Vend’ key. 3. Enter ‘6’ - the start day number for Friday. 4.
Page 50
JUG DISCOUNT – Address 260 Range of discount available = 1 to 9.99. The value set within this address will determine the discount per cup, i.e. if address 260 = 2 and it takes 5 cups to fill a jug; the total discount will equal 10. This facility is not applicable during a timed supplementary period.
Page 51
INSTANT WHIPPER FLUSH TIME – Address 341 The value entered within this address, in seconds, will determine the amount of time the Instant whipper motors are switched on for during a flush cycle. BREWER WATER FLUSH LEVEL – Address 342 The value entered within this address, in seconds, will determine the amount of time the Brewer water valve will be initiated for during a flush cycle.
11. DRINKS SETUP DRINK SELECTION SET UP CONTENTS Table of Multiple Field Parameters ..............52 Example 1 ...................... 53 Example 2 ...................... 54 Drink Selection Set Up Address..............55 Single Cup................. 55 Hot Water .................. 55 Still Water.................. 55 Carbonated Water..............55 Syrup 1..................
TABLE OF FIELD PARAMETERS The Solo Encore provides the ability to fully configure your drink for optimum taste. A selection of the addresses within the Solo Encore have ‘multiple parameters’, this provides the user with the ability to set timings for specific drinks and also allows the drinks to be ‘pulsed’...
Example 1: This example contains the method used to set-up the ‘Bean to Cup’ Espresso, selection codes 55-58, using the data fields. Enter ‘Service Mode’. 1. Enter Address 750 (FB Espresso Set Up address) 2. Press the ‘vend’ key, the display will change to show the current data field that can be edited and the value that is currently set in that field.
Example 2: All ingredient throws are able to be changed and are controlled by means of time. Those that are controlled at increments of 0.1 of a second will be displayed showing a decimal point. Those displayed without a decimal point are adjustable in 1 second increments.
DRINK SET-UP ADDRESSES FUNCTION COMMENT SINGLE CUP 0 = DISABLED SET-UP 3 = 88 ACTIVE, WITH CUP VEND DETECTION DRINK CODE 88 + 89 6 = 88 ACTIVE, WITHOUT CUP VEND SINGLE CUP - PRICE 0.02 0.25 HOT WATER 0 = DISABLED 1 = ACTIVE, TIMED FREE VEND SET-UP 2 = ACTIVE, NO CUP, TIMED FREE VEND...
FUNCTION COMMENT SYRUP 2 0 = DISABLED 1 = ACTIVE, STILL ONLY COLD, TIMED FREE VEND 3 = ACTIVE, CARBONATED ONLY, TIMED FREE VEND SET-UP 4 = ACTIVE, CARBONATED & STILL COLD, TIMED FREE VEND DRINK CODE 93 + 94 11 = ACTIVE, STILL ONLY COLD, NO TIMED FREE VEND 13 = ACTIVE, CARBONATED ONLY, NO TIMED FREE VEND 14 = ACTIVE, CARBONATED &...
FUNCTION COMMENT INSTANT 2 (Cont.) THROW - INSTANT 2, EXTRA WHITENER INGREDIENT MOTOR 4 THROW - INSTANT 2, WHITE WATER WATER STATION 2 or 3(LX model) THROW - INSTANT 2, WHITE WHIPPER WHIPPER 2 or 3(LX model) THROW - INSTANT 2 SUGAR INGREDIENT MOTOR 5 THROW - INSTANT 2, EXTRA SUGAR INGREDIENT MOTOR 5...
FUNCTION COMMENT INSTANT ESPRESSO 0 = DISABLED 1 = ACTIVE, NO WHIP OPTION, TIMED FREE VEND 2 = ACTIVE, WITH WHIP OPTION, TIMED FREE VEND SET-UP 3 = PERMANENTLY WHIPPED, TIMED FREE VEND DRINK CODE 14-17 1 = ACTIVE, NO WHIP OPTION, NO TIMED FREE VEND 12 = ACTIVE, WITH WHIP OPTION, NO TIMED FREE VEND 13 = PERMANENTLY WHIPPED, NO TIMED FREE VEND INSTANT ESPRESSO - PRICE...
FUNCTION COMMENT FB/BTC ESPRESSO (Cont.) THROW - FB ESPRESSO, INGREDIENT MOTOR 4 WHITENER THROW - BTC ESPRESSO, WHITENER THROW - FB ESPRESSO, INGREDIENT MOTOR 4 EXTRA WHITENER THROW - BTC ESPRESSO, EXTRA WHITENER THROW - FB ESPRESSO, WATER STATION 2 or 3(LX model) WHITE WATER THROW - BTC ESPRESSO, WHITE WATER...
13. FRESHBREW BREWER UNIT FRESH BREW VEND SEQUENCE FLOW CHART Makes Brewer Switch Brewer Motor Stops ie Triac off. Breaks Brewer Switch...
Page 69
FAULT FINDING - FRESH BREW UNIT Warning: Care should be taken when working on live equipment; 240Vac is present at the brewer station. PROBLEM CAUSE SOLUTION WET FILTER PAPER (LEAKING) During water delivery. Funnel/extractor not properly Re-locate correctly. located. Damaged cylinder-sealing Replace cylinder.
Page 70
FAULT FINDING - FRESH BREW UNIT (CONTINUED) PROBLEM CAUSE SOLUTION PAPER DRIVE FAILURE Cam follower not dropping Check and clear build- up of (CONTINUED) far enough to engage drive. ingredient from underside. Filter roll not turning freely. Check for interference and clear.
Page 71
FAULT FINDING - FRESH BREW UNIT (CONTINUED) PROBLEM CAUSE SOLUTION MOTOR Motor home switch not Check, adjust or replace as STARTS/STOPS IN operating correctly. necessary. WRONG POSITION Poor continuity of input signal Check continuity and connections from home switch. between brewer home switch and CPU.
14. BEAN TO CUP DRINKS SETUP The following section provides an in depth guide for setting up the bean to cup (BTC) system for the Solo Encore. Step 1 – Drink Quality It is Important to note, prior to any set-up or adjustments to the machine to achieve the delivery of good bean to cup coffee, you must ensure that, FRESH BEAN ARE USED, WE RECOMMEND BEANS BE CHANGED EVERY 3-4 DAYS.
Page 73
5. Increase or decrease the amount of water by carefully adjusting the mains water regulator for the BTC unit, (positioned under the Freshbrew unit) until the minimum 10.0 fl/oz or 295ml of water is dispensed for a 15 second throw time. (This should equal around three turns of the regulator). Step 3 - Setting Water Volumes Setting the BTC water flow rate For all BTC machines to help achieve good quality drinks at least 10.0 fl/oz or 295ml...
Page 74
Step 4 – Weigh Ingredients 1. Remove bean to cup cover plate – see Brewer Assembly Plate 2. Remove the freshbrew canister to gain better access to the BTC system, to avoid unnecessary mess, turn the delivery chute upwards. 3. Unscrew, but do not completely remove, the brass thumbscrews on the brewer allowing the brewer to drop downwards to the rest position...
Page 75
3. To replace the brewer ensure that the two arrows are aligned. Place hand over brewer, hold so that it is back from the positioning holes and slide forwards into position. Tighten thumbscrews (only need to be finger tight). 4. See details of the correct home position in Step 6 - Brewer Alignment Step –...
Page 76
7. Have cup ready and BE READY AT ALL TIMES TO Pressure TURN OFF THE MACHINE POWER SHOULD THE Gauge MACHINE GO OVER PRESSURE Step – Adjusting Pressure 1. Enter test mode and take 1 BTC espresso drink (selection code 55) 2.
Page 77
Step – Drink & Cup Fluid Levels The following fluid levels are recommended for a standard in 7oz & 9oz cups. Drink Volume in fl/oz Section Drink Selection 7oz Cup 9oz Cup Espresso's 55 - 58 2.0 - 2.5 3.0 - 3.5 D/ Espresso's 81- 84 4.0 - 4.5...
Page 78
Once the same fluid level has been achieved across the drink selection, the main water throw will adjust each selection evenly. Use the main Selection water 58 = Base throw level for time to Espresso adjust the base level Espresso Selections 55,56,57 & 58 & Double Espresso Selections 81, 82, 83 & 84 Should Now Be Set.
Page 79
Perfecting BTC Drink Quality Please check the following table when you are installing & setting up the BTC brewer, this will help aid in obtaining good quality bean to cup drinks. Quick Reference Table Note: The following notes may vary depending on the brand of beans being used: BEAN TO CUP PRODUCT GRINDER SET UP ACTIONS...
15. CARBONATED WATER Warning: Care should be taken when working on live equipment; 240Vac is present in the carbonator. TECHNICAL SPECIFICATION DIMENSIONS (External) Height: 640mm Width: 245mm Depth: 290mm ELECTRICAL Supply Voltage: 220/240 volts 50Hz Run Current: 0.9 amps Start Current: 3.1 amps REFRIGERATION SYSTEM Condenser Fan:...
Page 81
DGB - COBOLT CARBONATOR UNIT IDENTIFICATION DIAGRAM Dispense Tubes and Head Carbonator Unit Water Inlet Syrup Pump CO2 Inlet Syrup Dip Tubes Note: For information on wiring schematic, internal layouts and flow diagrams refer the foldout at the back of this manual.
Page 82
FAULT FINDING - CARBONATOR PROBLEM CAUSE SOLUTION EXCESS FOBBING/ Too much Adjust dispense time OVERFLOWING CUP product for size CARBONATED of cup. DRINK CO2 pressure Reset CO2 Regulator 50psi. too high. Too much Reset drink strength. syrup. Dispense tube dirty. Clean with ‘Sanitiser’. Temperature Check the airflow over the unit condenser and too high.
Page 83
FAULT FINDING - CARBONATOR (CONTINUED) PROBLEM CAUSE SOLUTION DRINK TOO WEAK Syrup pump not Check the electrical supply to the pump while pumping. vending a drink. If the pump is operating but not pumping, check rollers for movement and ensure Autoprene tubing is not constricted.
Page 84
PCB malfunction is likely. CO2 cylinder Check and replace. empty. PARTIAL LOSS OF This is evident Return to Westomatic full for two or three ice CHARGE by a large build inspection/service. up of ice on bottom bank coils.
Page 85
REFRIGERATION SYSTEM FAULT DIAGNOSIS AND TEST PROCEDURES If the refrigeration unit appears to have failed, the following procedure should be carried out. Ensure the condenser is clean, that there are no obstructions to air flow, and that no excessively high ambient condition exists (maximum 32°C) CAUTION Before changing any electrical component, the machine must be isolated from the mains electrical supply.
Page 86
If the compressor remains stationary whilst the fan is running, then: - 3.0 Check that the wiring is correct and power is available to the compressor. 3.1 Check the compressor windings as follows: - Remove the overload and thermal trip unit and test for continuity across the main windings, pins A and C.
Page 87
SPARES INSTALLATION GUIDE Carbonator Pump Location: On carbonator - Fixed to the heat exchanger on the shelf. Isolate the unit at the mains power supply. Turn off the mains water supply to the cabinet. Remove the cover from the unit. Disconnect the water pump from the control box Remove the inlet and outlet ‘Speedfit’...
Page 88
SPARES INSTALLATION GUIDE (CONTINUED) Syrup Pump Location: Fixed to the syrup pump bracket on the front cover of the carbonator unit Isolate the mains at the power supply. Remove the lid. Disconnect the syrup tubes from the syrup pump. Remove the pump from the syrup pump bracket by undoing the 2 fixing screws (these can be undone by pocking long Posi-screwdriver through the holes on the back panel).
16. CHILLED WATER Warning Care should be taken when working on live equipment; 240Vac is present on the machines cold water system. The refrigeration unit within your machine utilises flash technology and therefore does not house an ice bath, for purification purposes two filters maybe fitted within the inline water supply.
Page 90
CHILLER UNIT – TROUBLESHOOTING Warning: Care should be taken when working on live equipment; 240Vac is present at the Chiller unit. PROBLEM CAUSE SOLUTION NO WATER IS No output to The Cold water inlet valve is operated via DISPENSED DURING valves SKT12/1 from the CPU and splits off to A VEND...
17. NESTLE ACCOLADE The following information applies to Nestle Accolade branded Encore beverage machines only. Westomatic Encore branded Nestle Accolade machines should be used in conjunction with Nestle Accolade Approved Ingredient Only. Water Valves Please note the water valves on the Nestle Accolade Encore are set to 0.5 fl/oz or 14.7ml per second.
Page 92
Machine Configuration - FRESHBREW ACCOLADE Motor Bowls & Canister Layout Note: Ingredient motor position 1 is not use for Accolade. Canisters/Motor/Chute configuration: Product Canister Ingredient Motor Chute Type Topping / Whitener Canister Motor 2 Long R/H Chocolate Canister Motor 3 Long R/H Coffee / Instant 1 Canister Motor 4...
Page 93
IMPORTANT INFORMATION To help with the presentation of the drinks selections dispensed, after cleaning ensure the dispense outlets are correctly positioned in the dispense head as follows: Bowl 1 Position 1 Bowl 2 Position 2 Bowl 3 Position 5 Bowl 4 Position 4 Drink Selections Selection...
Page 94
Drink Set-up Main Set-up & Regular Large Address Ingredient Delay Pulse On Pulse Off Drink Codes 130rpm 9oz130rpm Time in Seconds PISTON PUSH PULSE 0.5, 1.0 0.5, 1.0 Coffee Coffee 10 - 12 Black Water 15 - 17 White Main Whipper 18 - 20 Ex White White Ex White...
Page 95
Main Set-up & Regular Large Address Ingredient Delay Pulse On Pulse Off Drink Codes 130rpm 9oz130rpm Espresso Choc (Mocha) Coffee 35 - 37 Water Coffee Whip Choc Choc Water Choc Whipper Topping Topping Water Topping Whip Sugar Ex-Sugar Sugar Water Sugar Whipper Water Volume 6.0fl.oz / 177ml...
18. MOVING DISPENSE HEAD (MDH) Feature Benefits The moving dispense head has been designed to improve the delivery of product into cup and reduced splashing, this is achieved by shorting the distance between the dispense tubes and top of the cup. Address Codes Addresses below to enable MDH set-up FUNCTION...
19. MICROPROCESSOR SYSTEM & SIMM LOGIC Changing a control board If it is necessary to change the CPU control board all audit data will be lost, if it is possible, retrieve audit data using either the SIMM card or by taking prints 1 and 2.
Page 98
(Copy) 6. Select READ AUDIT and press enter (Vend button) 7. Accept default AUTO SELECT file name by pressing enter again 8. Confirm the action by pressing Enter 9. Display shows READING… 10. When finished the display returns to the initial 022 setting 11.
19. ERROR CODES EXTERNAL DISPLAY REPORT CODES (OUT OF ORDER AND SOLD OUT) CODE DESCRIPTION PROCESSOR CONTROL ERRORS 04....CANT FIND FILE – ONLY REPORTED WHEN USING A SIMM CARD, IF DISPLAYED TRY A DIFFERENT SIMM CARD 08....MEMORY PROGRAM ERROR – CHANGE PROCESSOR BOARD 09....
20. FAULT FINDING Warning: Care should be taken when working on live equipment; 240Vac is present throughout the machine. To enable faultfinding to be carried out on this machine the engineer will require a voltmeter. The following causes should be treated as a ‘first line’ checks only and not be considered as the sole causes of reported faults.
Page 101
How to use this section Check the error code that is displayed on your machine and look-up the corresponding error code below. Check each of the numbered operations to identify the problem being encountered and then use the flow chart to rectify the fault.
Page 102
Cups are recognised by processor but are not transferring into position: With the machine switched off remove all of the cups from the cup turret. Set your voltmeter to measure 240Vac Measure across the neutral, pin 13 (Black) and cup transfer motor live wire, pin 8 (Yellow/Black) located on the underside of the cup unit.
Page 103
Error code 12 - Waste bucket full. Check to ensure that the waste bucket is empty. Check operation of waste pressure switch SWITCH MACHINE OFF Set your voltmeter to measure continuity Place meter across points ‘A’ Remove SKT7 from the processor (Red/Blue) and ‘B’...
Page 104
Error code 13 - Water level low in boiler. The boiler has not registered as being full for the duration of 3 minutes, the mains water input to the machine has been confirmed as being switched on and water is present to the rear of the machine. SWITCH MACHINE OFF Manually operate the float within the boiler.
Page 105
Error code 14 - Triac failure/ master current sense. Check if any outputs switch on when the machine is powered-up. If so, replace the processor board. If no outputs switch on, this would indicate a faulty component driven from SKT 10, 11 or 12. Error code 19 - Key stuck.
Page 106
Error code 50 - Brewer 1 Jam. SWITCH MACHINE OFF Set your voltmeter to measure continuity Measure the Measure the continuity continuity across Remove the Brewer from pin 4 (White/Red) pin 4 (White/Red) and remove the to SKT4 pin 1 and Pin 5 and Pin 5 Brewer back plate.
Page 107
Error code 51 - Brewer Paper Sold Out If Brewer paper is present and is located correctly, follow the flow chart below: SWITCH MACHINE OFF Set your voltmeter to measure continuity With filter paper Measure the continuity correctly located Manually operate the from pin 1 (Red) to beneath the sold Filter paper sold out...
Page 108
Error code 57 - Over Temperature Trip. SWITCH MACHINE OFF Set your voltmeter to measure continuity Check for continuity across Check continuity Replace boiler fill the boiler fill switch (top across SKT 4/6 switch (P/N switch located on the boiler (Grey/Blue) and SKT 100013106) lid), does opening and closing...
Page 109
Error code 58 - Under Temperature Trip. SWITCH MACHINE OFF Set your voltmeter to measure continuity Check 12A Boiler Fuse Check operation of Boiler Float Replace Manually operate the lower Remove SKT 5 and switch (P/N switch on the boiler lid; is measure the resistance 100013104) continuity measured across the...
Page 110
Error code 59 - Thermistor Probe Fault. With the machine switched off remove SKT 7 from the processor board, using the ‘graph of resistance versus temperature’ chart measure the resistance across pins 1 and 2 (over temperature probe) and across pins 3 and 4 (operating temperature probe).
Page 111
Error code 61 – Grinder Jam SWITCH MACHINE OFF Remove Bean canister and clear any blockages to the dosing switch. Remove brewer and ensure the filters are clean. Reassemble Grinder unit. SWITCH MACHINE ON. Does the brewer home to its correct location (do the arrows on the side of the brewer line-up)? SWITCH MACHINE OFF Vend 3 black coffees;...
21. MACHINE MAINTENANCE RECOMMENDED SIX-MONTHLY ROUTINE MAINTENANCE PROCEDURES FOR THE SOLO ENCORE Authorised personnel only should undertake the portable appliance earth continuity and insulation tests on the Solo Encore. Check change date of water filter (if fitted) - replace if necessary. Remove boiler and check for scale.
Page 113
Check water/ice bath levels - replenish if necessary. Check for CO2 leaks (carbonator units only). Check for correct operation of unit and its components; including correct product dispense volumes and temperatures. 11. Coin mechanism: Clean validator. Strip and clean coin separator (where applicable). Check operation of exact change indication.
Page 114
DUE TO IMPRACTICALITIES AND POSSIBLE SAFETY HAZARDS IT IS NOT RECOMMENDED THAT THIS TEST IS CARRIED OUT ON SITE. Whilst Westomatic Vending Services Limited takes great care during manufacture and testing to ensure the electrical safety of machines, no guarantee to this effect can be given after the equipment has been despatched...
Page 117
INPUT/OUTPUT CONNECTORS (CONTINUED) SKT 4 – Switch I/P Function Wire Colour 0V Common White/Red SPARE 1 or (MDH – Home Switch) - or (Red/Black) SPARE 2 or (MDH – Dispense Switch) - or (Orange/Red) Grinder Seal Switch Blue/Red Grinder Home Switch Red/Green Boiler Fill Switch Grey/Blue...
Page 118
PLUG CONNECTOR INFORMATION Connector A Function Wire Colour Live 1 Service Switch Brown Neutral 1 Service Switch Blue Live 1 Door Switch Red/Grey 0V Door Switch White/Red Live 2 Service Switch Brown/Red Neutral 2 Service Switch Blue/White Earth Green/Yellow Connector T Function Wire Colour Earth...
Page 119
PLUG CONNECTOR INFORMATION (CONTINUED) Connector W Function Wire Colour Boiler Relay Yellow/Red Door Open White/Black 0V Common White/Red 240Vac Mains 240Vac Carbonator Mains Supply Neutral Black TRANS SEC1 10V Red/Blue TRANS SEC2 0V Yellow TRANS SEC3 14V Grey TRANS SEC4 0V Pink TRANS SEC5 24V White...
23. PARTS ORDER PROCESS Extensive parts holding means that Westomatic are able to offer a next day despatch service to anywhere in the UK mainland with orders received before 3:30pm. When placing a parts order, please ensure: You telephone: +44 (0) 1626 323100, selecting menu 2.
24. RECOMMENDED SPARE PARTS LIST Part Number Description Unit Control/Operation System Components 190010 Processor PCB 190008 LCD Display Blue 246105 Keypad Multi Choice Universal (Tail Side) 113151 Switch – Door Interlock 100013130 Switch – Push Door Water and Heating System Components 100021040 Thermister Probe MK3 200023060...
Page 122
RECOMMENDED SPARE PARTS LIST (CONTINUED) Part Number Description Unit Chiller/Carbonator Components 154189 PCB – Mk2 Carbonator Level/Ice Bank Control. 100054175 Water Pump - Shurflow 100054181 Agitator Assembly MK2 (Carbonator) 100054129 Compressor Control Gear - Whitlenge GD30AA Compressor 151021 Motor Condenser Fan Chiller 100054167 Motor Condenser Fan Carbonator 100054122...
Westomatic CABINET VENDING SERVICES LIMITED ITEM ITEM PART No. PART No. DESCRIPTION DESCRIPTION SEE PLATE 2 SEE PLATE 2 SEE PLATES 4 & 5 SEE PLATES 4 & 5 190050 190050 PLINTH PLINTH C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 124
SEE PLATE 15 SEE PLATE 15 196350 196350 BTC Filling Pivot Bracket BTC Filling Pivot Bracket 135589 BUCKET W ASTE-40L 196351 BTC Filling Pivot Rod 100091004 100091004 CHANDELIER CHAIN CHANDELIER CHAIN Floor Mat Floor Mat C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 125
SWITCH DOOR INTERLOCK SWITCH DOOR INTERLOCK 100013130 100013130 PUSH SWITCH PUSH SWITCH SEE PLATE 19 SEE PLATE 19 100075096 100075096 CUP CHUTE SQUAT CUP CHUTE SQUAT 100075102 100075102 CUP CHUTE TALL CUP CHUTE TALL C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 126
Quick change Graphic Env elope 190004 190004 Graphic Retainer Graphic Retainer Door Lock + Keys (Key only 184212) 184224 184224 Door Lock + Keys 196306 196306 Carousel Retainer Carousel Retainer See Plate 10 See Plate 10 C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 127
REJECT BEZEL REJECT BEZEL 100084010 100084010 CASHBOX LOCK CASHBOX LOCK 100084111 100084111 CASHBOX CAM CASHBOX CAM 100084056 100084056 CASHBOX KEYS CASHBOX KEYS 100066387 100066387 COIN CUP DOOR (NOT SHOWN) COIN CUP DOOR (NOT SHOWN) C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 128
Terry Clip 100017044 100017044 Lamp Lamp 190048 190048 Light Cov er Light Cov er 100012063 100012063 FUSE T2.5 AMP FUSE T2.5 AMP 112068 FUSE T6.3 AMP 112070 112070 FUSE T5 AMP FUSE T5 AMP C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 129
Washer M4 Plain-Form A 100087003 RD196468 Plate Waste Mount Cup Station Latch 100096165 Full Lock Nut M4 100086003 Sump Grille 100035462 Waste Tray 100035463 Spreader Plate-Cup Sump 100096164 Cup Sensor & Loom Assembly(Not Shown) 100019055 C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 130
Bra cket - Cup U nit Bra cket - Cup U nit 175141 M otorised Cup U nit 7oz. Sq ua t / 9oz. 175142 M otorised Cup U nit 7oz. Ta ll C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 132
Spring Reject (not Shown) Spring Reject (not Shown) 100035404 100035404 Lev er Coin Return Lev er Coin Return 135525 135525 Coin Return Button Coin Return Button 196452 196452 Coin Return Rod Coin Return Rod C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 133
100046002 6mm Silicon Pipe 100035460 Spout - Dispense Tube Fluted 100035460 Spout - Dispense Tube Fluted 161251 161251 Ball Ball 161250 161250 Spring (not shown) Spring (not shown) 196735 196735 BTC Boiler Lid BTC Boiler Lid C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 134
100085100 Microswitch-Inlet Valve Control 200023060 Element-Heater 2.2KW/230V 100013106 Gasket Boiler Lid Boiler Insulation Panel 147126 100035412 Boiler Body 195608 Boiler Float Probe 196016 100021040 Delivery Valve 100016059 Thumb Adjuster-Delivery Valve 100016046 Not Shown C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 135
Fuse F5 Amp 32 x 6.3 HBC 100012058 Neon Indicator Red 100017007 Transformer Resistor 118113 Mains Filter 119062 Boiler Relay 100014043 Cabinet and Door Loom (not shown) 190036 Door Switch Loom (not shown) 190037 Not Shown C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 136
W a sher M 4 - Interna l Sha kep roof 100095347 100095347 P a p er H old er Assemb ly P a p er H old er Assemb ly 200030198B Loom - Paper Roll Holder C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 137
Expansion Tube-Water Inlet Loom (not shown) 100041042 20001006B Rivet 1.5-2.5 100088037 Back Plate Housing 100041049 Screw M4 x 10mm Pan Head 100085122 Base Plate Housing Label-Earth Warning 190045 100036243 Connecting Rod 100041038 * Not Shown C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 138
Screw M5 x 25mm Pan Head St.Stl. 100041019 100085180 100087008 Washer M5 195626 Chassis Bolt M5 x 12mm Hex Head Screw No.6 x 3/8 Pan Slot St.Stl. 100085066 100085013 Axle-Cam Crank Block 100041015 C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 139
Extractor/Funnel Support Assembly 100041068 Seal-Cylinder Funnel Extractor O-Ring 30 x 3 Nitrile 100041051 100041056 Funnel-Mixing Brewer Cylinder 100041036 100041034 O-Ring 30 x 3 Nitrile Circlip-St.Stl. E Clip (4off) 100041046 100088071 * Not Shown C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 140
Roller - Idle Paper Drive 200041008S 100041010 Roller Assembly - Paper Drive 'O' Ring - 24 x 3 Nitrile 200041015B 100041056 100041039 Clip - Paper Feed Roller Roller Axle 100041044 Grip Ring 188117 C MARCH 2004 WESTOMATIC VENDING SERVICES LIMITED...
Page 144
+5 BUSH OILITE BEARING 190083-1 ADAPTER BOTTOM PLATE 134114 BEARING IGLIDUR 12mm OD 190085-1 PLATE CARRIAGE 100041010 ROLLER IDLE PAPER DRIVE 100087025 WASHER-M5 STARLOCK 115115 MOTOR AC 187108 M12 STAR LOCK WASHER 190100 MDH LOOM C 2005 WESTOMATIC VENDING SERVICES LIMITED...
Page 148
COBALT CARBONATOR SCHEMATIC WIRING AND FLOW DIAGRAM PIN 15 PIN 14 WHITE PIN 13 BROWN GREEN GREEN/YELLOW PIN 12 BLUE BLUE BLUE PIN 11 BLUE BLUE BROWN BLUE PIN 10 CONDENSER CONTROL YELLOW BROWN PIN 9 YELLOW/BLACK BROWN PIN 8(3) THERMOSTAT PIN 7 WHITE...
Page 149
STEP GUIDE TO PRODUCING PERFECT BEAN TO CUP BEVERAGES ENSURE FRESH BEANS CHECK WATER FLOW RATE INTO ARE BEING USED BREWER - IN SERVICE MODE Solo Encore LX – address 706 Beans should be changed every Riviera Ultima/Espresso Café – address 109 3-4 days Value should be approximately 22 seconds for 7oz...
CHECK FLUID LEVELS Check each drink variation and ensure drink levels are acceptable. If they are not correct, please refer to manual. Recommeneded Drink Volume (fl/oz) Drink Selection Codes 7oz cup 9oz cup Espresso 3.0 - 3.5 55-58 2.0 - 2.5 Double Espresso 81-84 4.0 - 5.0...
Need help?
Do you have a question about the Eco Encore and is the answer not in the manual?
Questions and answers