Panasonic AW-HR140PJ Operating Instructions Manual page 45

Troubleshooting (continued)
Symptom
Cannot access from a web browser
Cause and solution
• Has a LAN cable of category 5 or above been connected to the LAN connector
for IP control <LINK/ACT>?
• Is the <LINK> LED of the LAN connector for IP control <LINK/ACT> lit?
→ If it is not lit, it means that something is wrong with the connection to the LAN or
that the network at the connection destination is not working properly.
Check the LAN cable for defective contacts, and check the wiring.
• Is the power on?
→ The pan, tilt, zoom, and focus test operations are performed immediately after the
power turns on.
If these operations are not performed, power is not being supplied to the unit
properly.
• Has a valid IP address been set in the unit?
• Has the wrong IP address been accessed?
→ Check the connections by following the steps below.
For Windows:
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
• Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
For Mac:
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
• Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
• Are you accessing via "http://" while the HTTPS function is enabled?
→ Perform access via "https://" when using the HTTPS function. Entry of the port
number is also required.
• Is the same IP address setting being used by another unit?
→ Check out the IP addresses of the unit, access devices (personal computer, mobile
terminal, controller, etc.) and any other cameras.
• Does the subnet mask setting match the network subnet of the connection
destination?
→ Check out the subnet mask settings of the unit and access devices, and then
consult with the network administrator.
• Has the "Use a proxy server" setting been selected by the web browser? (When
the unit and the personal computer are connected to the same subnet)
→ If a proxy server has been set using the [proxy setting] of the web browser, it is
recommended that a "Don't use proxy" address be selected as the unit's IP address
setting.
• Has the wrong default gateway been set for the unit? (When the unit and
personal computer are connected to different subnets)
→ Check out the default gateway that has been set for the unit, and then consult with
the network administrator.
Operating Instructions
Reference pages
pages 13 to 15
pages 13 to 15
PDF page 23
PDF page 85
– – –
PDF page 96
PDF page 52
PDF page 52
– – –
PDF page 52
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