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Summary of Contents for ATEN UEH4002A
- Page 1 UEH4002A 4-port USB 2.0 CAT 5 Extender User Manual www.aten.com...
- Page 2 UEH4002A User Manual EMC Information Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital service, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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Page 3: Telephone Support
UEH4002A User Manual User Information Online Registration Be sure to register your product at our online support center: International http://eservice.aten.com Telephone Support For telephone support, call this number: International 886-2-8692-6959 China 86-10-5255-0110 Japan 81-3-5615-5811 Korea 82-2-467-6789 North America 1-888-999-ATEN ext 4988... -
Page 4: Package Contents
© Copyright 2018 ATEN® International Co., Ltd. Manual Date: 2018-01-08 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners. -
Page 5: Table Of Contents
UEH4002A User Manual Contents 1. Introduction Overview ........... 1 Features . -
Page 6: About This Manual
An overview of the information found in the manual is provided below. Chapter 1, Introduction, introduces you to the UEH4002A system. Its purpose, features and benefits are presented, and its front and back panel components are described. -
Page 7: Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com... - Page 8 UEH4002A User Manual This Page Intentionally Left Blank viii...
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Page 9: Introduction
ExtremeUSB® technology that enables users to extend beyond the standard 5 meter cable limit for USB peripheral devices. By cascading USB hubs with the UEH4002A, up to 30 USB devices can be located up to 100 meters from the computer. -
Page 10: Features
UEH4002A User Manual Features Extends USB transmission distance up to 100 m Supports all USB 2.0 devices up to 480 Mbps Operates with all USB peripherals – flash drives, keyboards, mice, webcams, interactive whiteboards, and more ExtremeUSB® - supports transparent USB 2.0 signals and true plug-and- play (no software or drivers required) functionality Works with all major operating systems: Windows®, OS X®... -
Page 11: Requirements
NOTE: 1. All references to Cat 5e cable in this document represent the minimum requirement. Category 6 or better or STP cable may be substituted. 2. USB 3.0 devices will perform at USB 2.0 speeds if extended through the UEH4002A. -
Page 12: Operating Systems
UEH4002A User Manual Operating Systems Supported operating systems are shown in the tables, below: Version Windows XP, 7, 8, 8.1, and 10 Linux RedHat 6.0 and higher SuSE 8.2 and higher OS 9 and higher... -
Page 13: Components
Chapter 1. Introduction Components UEH4002AL Front View 1 2 3 4 UEH4002AL Rear View... - Page 14 The Link LED lights green to indicate the USB connection between the Local and Remote units is established. Host LED The Host LED lights green to indicate the UEH4002A is properly connected to the host PC. Activity LED The Activity LED lights amber to indicate data is being transmitted between the Local and Remote units.
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Page 15: Ueh4002Ar Front View
Chapter 1. Introduction UEH4002AR Front View 2 3 4 5 UEH4002AR Rear View... - Page 16 The Link LED lights green to indicate the USB connection between the Local and Remote units is established. Host LED The Host LED lights green to indicate the UEH4002A is properly connected to the host PC. Activity LED The Activity LED lights amber to indicate data is being transmitted between the Local and Remote units.
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Page 17: Hardware Setup
RJ-45 connectors at both ends. The combined length of any patch cords using stranded conductors must not exceed 10 meters. To set up your UEH4002A installation, refer to the installation diagram on page 10 (the numbers in the diagrams correspond to the steps, below), and do the following: 1. -
Page 18: Installation Diagram
UEH4002A User Manual Installation Diagram Cat 5/6e Ethernet Cable... -
Page 19: Checking The Installation
UEH4002A has been installed correctly, you should find it listed as a “Hub” under the USB High-Speed Bus/USB Bus. 4. If the UEH4002A is not detected correctly or fails to detect, please consult the Troubleshooting Guide. Note: 1. To open System Profiler in OS X: Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon. - Page 20 UEH4002A User Manual This Page Intentionally Left Blank...
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Page 21: Appendix
Appendix Safety Instructions This product is for indoor use only. Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. - Page 22 UEH4002A User Manual If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.
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Page 23: Technical Support
Appendix Technical Support International For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com For telephone support, Telephone Support, page iii. North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation Support Software Updates Telephone Support 1-888-999-ATEN ext 4988 When you contact us, please have the following information ready beforehand: Product model number, serial number, and date of purchase. -
Page 24: Specifications
UEH4002A User Manual Specifications Function UEH4002AL UEH4002AR Connectors USB Port 1 x USB Type-B Female 4 x USB Type-A Female (White) (White) Link 1 x RJ-45 Female Power 1 x DC Jack USB Specifications USB 2.0 High/Full/Low Speed USB Devices Supported... -
Page 25: Troubleshooting
The UEH4002A complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices. However, ATEN does not guarantee that all USB devices are compatible with the UEH4002A, as there are a number of different configurations that may impact the operation of USB devices over extended distances. - Page 26 5. Reconnect the Remote unit to the AC power adapter. 6. In the Universal Serial Bus controllers section of Device Manager, check that the UEH4002A is recognized as a “Generic USB Hub”. UEH4002A units The Remote unit is in 1. Recover/Resume the operating were working, suspend mode.
- Page 27 Appendix Problem Cause Solution All LEDs on both 1. Disconnect the UEH4002A from the The USB device is the Local unit computer. malfunctioning. and Remote unit 2. Connect the USB device directly to The computer does not are on, but the the USB port on the computer.
- Page 28 UEH4002A User Manual Problem Cause Solution LED Host and Firmware mismatch 1. Use a different Local/Remote pair LINK LEDs on between the Local and which have the same firmware Local/Remote Remote. revision. units blink 2. Upgrade the Local/Remote intermittently. firmware, contact technical support...
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Page 29: Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period. If a product is defective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. - Page 30 UEH4002A User Manual This Page Intentionally Left Blank...
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