CEL-FI PRIME Quick Start Manual

Cel-Fi WAVE
A smartphone app that will help you get the best
performance from your Cel-Fi PRIME.
Copyright © 2017 by Nextivity, Inc, U.S. Patents pending. All rights reserved. The
Nextivity and Cel-Fi logos are registered trademarks of Nextivity Inc. All other
trademarks or registered trademarks listed belong to their respective owners.
Designed by Nextivity Inc in California.
qsg_PRIME_Eng_17-0406

Troubleshooting

LED ACTIVITY
No power
No Light
Possible:
• Setup in progress
• Maintenance Cycle in
progress
• Software Update in
Flashing
progress
Blue Light
• Setup has
completed and
Cel-Fi PRIME is
boosting!
• Phone service is
Solid
still bad.
Blue Light
• Setup has
completed but
cell phone is not
seeing better
signal.
(E1) No Signal
(E5) Registration Required Before use, you must register this device
Flashing
Red Light
(E7) Disabled by the
Network
(E8) Incoming Signal Too
Strong
Too Close
Use the WAVE
App for more
detail on the
error message.
(E4) Overheating
(E6) Hardware error
Solid
Red Light
(E12) Self-Test failed
Use the WAVE
App for more
detail on the
error message.
For more information, and software,
go to:
www.cel-fi.com
TRY
Check that the cable between the Smart
Signal Booster and Coverage Unit is
installed properly (should be finger-tight
and not cross-threaded).
Make sure the Coverage Unit is plugged
into a working outlet.
Wait until the light has stopped flashing
BLUE. May take up to 30 minutes
depending on cellular service quality.
Nothing to do. Cel-Fi PRIME is operating
normally.
Restart phone. Check your phone's
settings to make sure that voice and data
(including VoLTE) are enabled in each
3G/4G/LTE.
If this does not work, our phone and
booster may not be compatible. Contact
your Operator to discuss phone—network
compatibility.
The cellular signal is too weak to
boost. Find a location with at least one
consistent bar of cellular signal.
and have your provider's consent.
Contact your point-of-sale for further
assistance.
Your Smart Signal Booster is too close to
a cellular tower. Move your Smart Signal
Booster to another physical location.
Your Coverage Unit is Too Close to your
Smart Signal Booster. Try moving the
antennas further apart, starting with the
Coverage Unit.
Your Smart Signal Booster is overheating.
Please ensure that your Smart Signal
Booster is clear of any blockage.
Your Smart Signal Booster is experiencing
a hardware failure. Reset your Smart
Signal Booster with a power cycle. Contact
your point-of-sale if problem persist.
If you recently updated the software of
your device, try again. If the error persist
please contact your point-of-sale for
further assistance.
www.cel-fi.com/wave
Cel-Fi PRIME

Quick Start Guide

Smart Signal Booster
™
Smart Signal Booster Coverage Unit
Cable
attaches
here.
Connection Cable
IN THE BOX
• Quick Start Guide • Smart Signal Booster
• Coverage Unit • Power Cable
• Mounting Equipment
For more information, visit:
www.cel-fi.com
Cable
attaches
here.