Troubleshooting Guide - Glentronics PHCC 2400 Pro Series Instruction Manual

Troubleshooting Guide

Potential Cause
The battery fluid is low . . . . . . . . . . . . . . . . . . . . . . . . . . .
The fluid sensor is installed improperly . . . . . . . . . . . . . . . . .
Not using a Pro Series battery . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
Terminals are corroded . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables are loose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery is discharged below 25% . . . . . . . . . . . . . . . . . . . . .
Battery is old or damaged . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
Power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
An outlet, fuse or circuit breaker has failed . . . . . . . . . . . . .
The power cord is unplugged from the wall . . . . . . . . . . . . . .
The charger is receiving less than 110 volts from the outlet . .
Potential Cause
Backup pump is unplugged . . . . . . . . . . . . . . . . . . . . . . . . .
Backup pump is clogged . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backup pump is broken . . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
The main AC pump failed because of a power outage . . . . . . .
The float switch on the main pump is stuck or defective . . . . .
The main AC pump is broken . . . . . . . . . . . . . . . . . . . . . . . .
The main AC pump could not keep up with the inflow of water .
The check valve is stuck or installed improperly and the water
cannot pass through it . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The discharge pipe is clogged or frozen and the water cannot
pass through it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is a slight chance of false activation if the float switch
cord is wrapped around the AC power cord . . . . . . . . . . . . . .
Potential Cause
Pump is clogged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pump wires are exposed . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pump is broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
The control box received a power spike . . . . . . . . . . . . . . . .
Potential Cause
No check valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check valve is broken or installed improperly . . . . . . . . . . . .
Discharge pipe is clogged or frozen . . . . . . . . . . . . . . . . . . .
There is an air lock in the system . . . . . . . . . . . . . . . . . . . .
Potential Cause SYSTEM DOES NOT OPERATE AFTER INSTALLATION
The battery cables are connected backwards . . . . . . . . . . . . .
DANGER
!
Read safety warnings & instructions before attempting any repairs or maintenance.
BATTERY FLUID LOW
Add distilled water to each cell of the battery
The fluid sensor should be inserted into the designated hole on the top of
the Pro Series battery and pushed down
This feature cannot be used. Attach the fluid sensor to the positive post of
the battery
BATTERY PROBLEM
Clean terminals & cables
Tighten wing nuts
Replace battery if power is out. There is only 1 hour of continuous pumping
power left. Battery will recharge when power is restored
Replace battery
POWER FAILURE
None. The backup pump will run off the battery. Press and hold the reset
button to silence the alarm for 24 hours
Try another outlet, replace the fuse, or reset the circuit breaker
Make sure the power cord is plugged in securely
None, if the utility company has instigated brown outs. Otherwise, reduce
the number of other appliances on the circuit
PUMP FAILURE
Make sure the pump is securely plugged into the back of the control unit
Remove strainer from pump and clean out any debris
Replace the pump
PUMP WAS ACTIVATED
None. The backup pump was activated when needed
Free the float switch on the main pump or replace it
Replace the main AC pump
None. The backup pump was activated as needed. If this is a recurring
problem, install a higher capacity main pump
Replace the check valve or correct the installation
Thaw, clean out the blockage, or replace the discharge pipe
Move the float switch cord away from the AC power cord
DC FUSE HAS BLOWN
Remove strainer from pump. Clean out any debris. Replace the 25 amp DC fuse
Replace the pump
Replace the pump
AC FUSE HAS BLOWN
Plug the control box into a surge protector. Replace the 5 amp, 250 volt,
slow-blow, glass barrel fuse on the back of the control unit
WATER WILL NOT LEAVE THE PIT
If connecting backup to the primary discharge pipe, make sure there is a
check valve on both the main and backup pipes below the tie-in point
Make sure check valve is functioning and installed properly
Clear the discharge pipe
Make sure the 1/8" weep hole is drilled in the discharge pipe below the
check valve, but above the water line. Make sure it is clear of debris
Reverse the battery connections
Solutions
Solutions
Solutions
Solutions
Solutions
Solutions
Solutions
Solutions
Solutions
If the listed solutions do not resolve
the problem, follow the instructions
within this manual to disconnect the
system from the outlet and battery
terminals, then reconnect the system
and push the reset button. If the
problem continues, contact customer
service at 800-991-0466.
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